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Computer Generated Solutions Cgs Jobs (NOW HIRING)

CGS Business Solutions

Payroll Specialist

Calabasas, CA

$25 - $34/hr

At CGS Business Solutions, we're dedicated to helping skilled IT and business professionals take ... Ensure the accuracy of all system generated direct deposits and checks, including the computation ...

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What is Computer Generated Solutions (CGS) and what do they do?

Computer Generated Solutions (CGS) is a global provider of business applications, enterprise learning, and outsourcing services. CGS offers solutions such as software for apparel and fashion businesses, call center services, technology consulting, and training and development programs. Their clients range from small businesses to Fortune 500 companies across various industries. CGS aims to help businesses improve operations, enhance customer experiences, and streamline their technology and processes.

What jobs make 5000 a week without a degree?

Computer Generated Solutions (CGS) offers roles such as sales, customer support, and technical services that can pay around $5,000 weekly for experienced professionals, especially in high-demand or commission-based positions. These jobs often require strong communication skills, industry knowledge, and sometimes certifications but do not necessarily require a college degree.

What are the key skills and qualifications needed to thrive as a Computer Solutions Specialist at CGS, and why are they important?

To thrive as a Computer Solutions Specialist at CGS, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by a degree in computer science or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with enterprise software, ticketing systems, remote desktop tools, and networking protocols is essential. Strong communication, problem-solving, and patience are critical soft skills for effectively assisting clients and resolving issues. These skills ensure efficient technical support, high customer satisfaction, and smooth business operations.

What types of projects can I expect to work on as part of the Computer Generated Solutions (CGS) team?

As a member of the Computer Generated Solutions (CGS) team, you will likely work on a broad range of projects, spanning IT consulting, business process outsourcing, and customer support solutions across various industries such as retail, finance, and healthcare. Your daily responsibilities might include collaborating with cross-functional teams to design and implement technology solutions, optimizing business processes, and ensuring high-quality service delivery for clients. This dynamic environment provides opportunities to develop technical skills, gain industry-specific experience, and advance into more specialized or leadership positions over time.
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Infographic showing various Computer Generated Solutions Cgs job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.
Desktop Support Specialist

Desktop Support Specialist

CGS (Computer Generated Solutions)

Raleigh, NC • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:
CGS (Computer Generated Solutions) is a company that empowers global enterprises through innovative business applications and outsourcing. They are seeking a Desktop Support Specialist to provide outstanding incident management and onsite Level 2 support for various technologies, ensuring timely resolution of issues and supporting local IT projects.
Responsibilities:
• Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
• Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
• Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
• Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
• Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
• Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
• Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
• Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
• Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
• Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
• Ensure compliance with company Information Security policies, device standards, and data protection requirements.
• Support local IT projects, office moves, technology refreshes, and site initiatives as required.
• Participate in on-call or after-hours support rotations as needed to support business continuity.
• Perform additional duties assigned by IT Service Delivery leadership.
Qualifications:
Required:
• 2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
• Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
• Strong working knowledge of: Windows 10 and Windows 11, Microsoft 365 applications and services, Active Directory and user/device management, Mobile device platforms (iOS and iPadOS), Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar).
• Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
• Excellent customer service mindset with strong verbal and written communication skills.
• Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
• Strong attention to detail and commitment to documentation and process adherence.
• Ability to work independently onsite while collaborating effectively with remote teams.
• High school diploma or equivalent required.
Preferred:
• Experience supporting executive or VIP users in a professional services or corporate environment preferred.
• Bachelor's degree in information technology, Computer Science, or a related field preferred.
Company:
For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. Founded in 1984, the company is headquartered in New York, NY, US, , with a team of 5001-10000 employees. The company is currently Late Stage.

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