Computer Desktop Support Jobs in Toronto, ON (NOW HIRING)

• You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
• Current work authorization for Canada is required for all openings.

Who We Are:

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What You Will Do:

We are seeking a highly motivated Robotics Process Analyst to design, develop, and support intelligent automation solutions that enhance operational efficiency, improve customer experience, and reduce business risk and costs.

In this role, you will work independently and collaboratively with stakeholders across the organization to identify automation opportunities, design scalable solutions, and deliver end-to-end robotic process automation (RPA) capabilities using Microsoft Power Automate and related technologies.

The successful candidate will be responsible for building a library of reusable automation components, developing robust integrations through APIs, maintaining existing automations, and helping drive governance and continuous improvement initiatives across the automation portfolio.

Key Responsibilities

Solution Design & Development

• Design, develop, and implement scalable, efficient, and reusable automation solutions using Microsoft Power Automate (Cloud and Desktop).
• Develop end-to-end RPA solutions by creating reusable objects, workflows, and processes.
• Establish and maintain automation development standards and reusable components to accelerate future bot development.
• Ensure solutions meet business, security, and quality requirements.

Business Process Analysis

• Partner with business stakeholders across multiple lines of business to understand current processes and identify automation opportunities.
• Facilitate process discovery and process mapping sessions.
• Analyze and document end-to-end business workflows, assessing feasibility, risks, and expected benefits of automation initiatives.
• Prepare comprehensive business and technical process documentation.

Integration & Development

• Design, develop, and test integrations using APIs and web services to support automated business processes.
• Build and maintain interfaces between enterprise applications and automation platforms.
• Ensure all solutions are developed in alignment with established development standards and best practices.

Support & Continuous Improvement

• Monitor, maintain, and enhance existing automation solutions.
• Troubleshoot and resolve incidents, defects, and performance issues in a timely manner.
• Implement process improvements and enhancements based on changing business requirements.
• Continuously identify opportunities to optimize and expand automation capabilities.

Governance & Quality Assurance

• Participate in automation governance processes, including design reviews, architecture reviews, and reusability assessments.
• Ensure automation solutions comply with organizational standards, security requirements, and best practices.
• Support documentation, testing, deployment, and change management activities.

Reporting & Performance Metrics

• Develop and maintain KPIs, dashboards, and reporting metrics for automated processes.
• Measure automation effectiveness, operational savings, and business outcomes.
• Provide regular updates and insights to leadership on automation performance and opportunities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related discipline; or equivalent work experience.

Experience

• Minimum 2+ years of experience in Robotic Process Automation (RPA).
• Experience delivering multiple end-to-end automation projects from design through deployment.
• Experience working directly with business stakeholders and managing requirements with minimal supervision.

Technical Skills

• Hands-on experience with Microsoft Power Automate Cloud and Desktop (experience with other RPA platforms is considered an asset).
• Strong programming experience with C#, Visual Basic (.NET), SQL, and relational databases.
• Experience developing and consuming APIs and web services.
• Strong understanding of software development best practices and solution architecture.
• Experience creating reusable automation frameworks and components.

Core Competencies

• Ability to identify automation and process re-engineering opportunities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into clear business value and outcomes.
• Strong stakeholder management and relationship-building capabilities.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• Experience with Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), Natural Language Processing (NLP), Text Analytics, or Intelligent Document Processing solutions.
• Knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
• Experience in process engineering, business process improvement, or business analysis.
• Knowledge of infrastructure and architecture supporting enterprise RPA platforms.
• Experience implementing automation governance and operational frameworks.
• RPA Developer certification (Microsoft, UiPath, Automation Anywhere, or equivalent).

Success Measures

The successful candidate will:

• Deliver high-quality automation solutions that improve efficiency, customer experience, and business outcomes.
• Develop reusable automation assets that accelerate future implementations.
• Build strong partnerships with business stakeholders and identify new automation opportunities.
• Maintain reliable and stable automations with minimal downtime.
• Contribute to automation governance and best practices.
• Establish meaningful KPIs and reporting that demonstrate automation value and impact.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $90,000 to $100,00 based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies - Certified
Benefits Canada's Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporter's Most Innovative HR Team