Computer Desktop Support Jobs in Ottawa, ON (NOW HIRING)

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We are seeking a detail-oriented and business-focused Systems Specialist to join the ITS Desktop Architecture team. This role supports the design, administration, monitoring, and continuous improvement of endpoint management, security, virtual desktop, and reporting capabilities across the workstation environment. The ideal candidate will help maintain a secure, compliant, and reliable desktop ecosystem by managing endpoint policies, investigating non-compliance, supporting virtual desktop templates, and producing clear operational reporting for technical and leadership audiences.

• Manage Microsoft Intune policies for device setup, compliance, security, and app controls
• Support Microsoft Defender policies, reporting, and remediation activities
• Investigate workstation compliance issues and recommend fixes
• Maintain virtual desktop templates and ensure they meet architecture standards
• Create and maintain reports on workstation compliance, endpoint health, and remediation progress
• Build Power BI dashboards for reporting, compliance tracking, and leadership updates
• Work with IT teams to solve issues, confirm results, and improve desktop processes
• Support desktop solutions through planning, testing, rollout, monitoring, and ongoing support
• Create and maintain technical documents, support guides, and process materials
• Ensure solutions and reports are accurate, secure, and aligned with standards
• Find ways to automate reporting, improve data quality, and simplify processes
• Support Configuration Manager reporting for inventory, deployment, patching, and compliance
• Perform other related duties and contribute to projects or operational priorities as required

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or equivalent practical experience
• Strong analytical and problem-solving skills with the ability to investigate technical issues, identify patterns, and recommend practical remediation steps
• Good communication skills with the ability to explain technical findings in clear language for both technical teams and business or leadership stakeholders
• Ability to manage multiple priorities, follow through on operational tasks, and deliver accurate work in a fast-paced environment
• Experience working with cross-functional IT teams, including endpoint management, cybersecurity, infrastructure, service desk, and operations groups
• High attention to detail, with a strong ability to validate reporting outputs, review policy results, and maintain accurate documentation
• Comfort working with ambiguity and taking ownership of issues through investigation, coordination, and resolution tracking
• A continuous improvement mindset, with interest in simplifying processes, improving reporting quality, and strengthening endpoint compliance practices
• Hands-on experience with Microsoft Intune policy management, device compliance, configuration profiles, endpoint security policies, and reporting
• Experience with Microsoft Defender for Endpoint policy management, endpoint security posture review, and security-related reporting
• Experience investigating workstation compliance issues across policy, device, user, security, and configuration data sources
• Experience supporting Azure Virtual Desktop or similar virtual desktop environments, including image/template administration and validation.
• Strong reporting and data analysis skills, including the ability to consolidate and interpret data from multiple endpoint, security, and service management platforms
• Proficiency with Power BI for building reports, dashboards, data models, and executive-ready views of operational or compliance data
• Working knowledge of Microsoft 365, Azure, Windows endpoint management, and enterprise desktop architecture concepts
• Experience with PowerShell scripting to automate endpoint administration tasks, support reporting activities, validate workstation configuration, and assist with remediation of compliance issues
• Microsoft Configuration Manager / SCCM reporting experience is an asset but not required
• ServiceNow reporting experience is nice to have but not required
• Relevant Microsoft certifications in endpoint management, security, Azure, or Power BI are an asset but not required

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information   

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG Ontario Region Pay Range Information 

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or equivalent practical experience
• Strong analytical and problem-solving skills with the ability to investigate technical issues, identify patterns, and recommend practical remediation steps
• Good communication skills with the ability to explain technical findings in clear language for both technical teams and business or leadership stakeholders
• Ability to manage multiple priorities, follow through on operational tasks, and deliver accurate work in a fast-paced environment
• Experience working with cross-functional IT teams, including endpoint management, cybersecurity, infrastructure, service desk, and operations groups
• High attention to detail, with a strong ability to validate reporting outputs, review policy results, and maintain accurate documentation
• Comfort working with ambiguity and taking ownership of issues through investigation, coordination, and resolution tracking
• A continuous improvement mindset, with interest in simplifying processes, improving reporting quality, and strengthening endpoint compliance practices
• Hands-on experience with Microsoft Intune policy management, device compliance, configuration profiles, endpoint security policies, and reporting
• Experience with Microsoft Defender for Endpoint policy management, endpoint security posture review, and security-related reporting
• Experience investigating workstation compliance issues across policy, device, user, security, and configuration data sources
• Experience supporting Azure Virtual Desktop or similar virtual desktop environments, including image/template administration and validation.
• Strong reporting and data analysis skills, including the ability to consolidate and interpret data from multiple endpoint, security, and service management platforms
• Proficiency with Power BI for building reports, dashboards, data models, and executive-ready views of operational or compliance data
• Working knowledge of Microsoft 365, Azure, Windows endpoint management, and enterprise desktop architecture concepts
• Experience with PowerShell scripting to automate endpoint administration tasks, support reporting activities, validate workstation configuration, and assist with remediation of compliance issues
• Microsoft Configuration Manager / SCCM reporting experience is an asset but not required
• ServiceNow reporting experience is nice to have but not required
• Relevant Microsoft certifications in endpoint management, security, Azure, or Power BI are an asset but not required

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information   

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG Ontario Region Pay Range Information 

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

Providing you with the support you need to be at your best