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Computer Desktop Support Jobs in Baltimore, MD (NOW HIRING)

Stem Xpert

Field Service Technician

Baltimore, MD

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Baltimore, MD We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties:

Stem Xpert

Field Service Technician

Laurel, MD · On-site

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Laurel, MD We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties: If ...

ITnova

IT Equipment Refresh Technician

Crownsville, MD · On-site

Support the Department of Information Technology (DoIT) Computer Lifecycle Refresh Project by deploying, configuring, and replacing desktops, laptops, tablets, and related peripherals for State ...

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Showing results 21-40

All JobsComputer Desktop Support JobsComputer Desktop Support Jobs in Baltimore, MD

Computer Desktop Support information

See Baltimore, MD salary details

$13

$23

$38

How much do computer desktop support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for computer desktop support in Baltimore, MD is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.49 per hour, depending on experience, location, and employer.

What is the difference between Computer Desktop Support vs Computer Network Support?

AspectComputer Desktop SupportComputer Network Support
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentIndividual user devices, desktops, laptopsNetwork infrastructure, servers, routers
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Computer Desktop Support focuses on troubleshooting and maintaining individual user devices like desktops and laptops, ensuring smooth operation for end-users. In contrast, Computer Network Support deals with network infrastructure, including servers, routers, and switches, to maintain connectivity and network security. While both roles require technical certifications and are vital in IT support, Desktop Support emphasizes user device issues, whereas Network Support centers on network systems and infrastructure.

How do I get into computer desktop support?

To enter computer desktop support, develop technical skills in operating systems, hardware, and software troubleshooting, often through certifications like CompTIA A+ or relevant training. Gaining experience with help desk software and customer service is also valuable, and many roles require a high school diploma or equivalent, with some employers preferring an associate degree.

Is computer desktop support a good entry level job?

Computer desktop support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may lead to advanced IT roles with additional certifications like CompTIA A+ or Network+.
Infographic showing various Computer Desktop Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,676 per year, or $23.4 per hour.

Help Desk/Desktop Support Technician

Baltimore, MD • On-site

Solvere One
11 - 50 employees
Learn more about Solvere Oneexternal

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Field incidents via phone and email from client users and resolve Tier 1 issues.

  • Assist in configuring, delivering, and setting up end-user PC hardware, software, and peripherals.

  • Create detailed technical documentation for issue resolutions and update hardware inventory.

Job description

About the Company
Solvere Onehas established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Baltimore, MD. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.
Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
  • Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
  • Create detailed technical documentation for resolutions of issues.
  • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
  • Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
  • Update and maintain hardware inventory
  • Audio/visual support for conference and training room equipment

Required Technical Experience:
  • Microsoft Windows Desktop OS installation and support
  • Apple / Mac Desktop OS installation and support
  • Microsoft Office 365 administration and support
  • iPhone / Android troubleshooting
  • Multi-factor Authentication configuration and support

Preferred Technical Experience:
  • ConnectWise Manage
  • ConnectWise Automate
  • IT Glue
  • Sophos suite of solutions

This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

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