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Computer Desktop Support Jobs in Baltimore, MD (NOW HIRING)

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... Minimum Qualifications Education Bachelor's degree required in Computer Technology, Computer ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hunt Valley, MD · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Solvere One

Desktop Support Technician

Baltimore, MD · On-site

$50K - $55K/yr

Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and ... Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and ...

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

Support includes specification, installation, and testing of computer systems and peripherals ... desktop support projects. This position requires independent and team-based analyses, problem ...

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All JobsComputer Desktop Support JobsComputer Desktop Support Jobs in Baltimore, MD

Computer Desktop Support information

See Baltimore, MD salary details

$13

$23

$38

How much do computer desktop support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for computer desktop support in Baltimore, MD is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.49 per hour, depending on experience, location, and employer.

What is the difference between Computer Desktop Support vs Computer Network Support?

AspectComputer Desktop SupportComputer Network Support
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentIndividual user devices, desktops, laptopsNetwork infrastructure, servers, routers
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Computer Desktop Support focuses on troubleshooting and maintaining individual user devices like desktops and laptops, ensuring smooth operation for end-users. In contrast, Computer Network Support deals with network infrastructure, including servers, routers, and switches, to maintain connectivity and network security. While both roles require technical certifications and are vital in IT support, Desktop Support emphasizes user device issues, whereas Network Support centers on network systems and infrastructure.

How do I get into computer desktop support?

To enter computer desktop support, develop technical skills in operating systems, hardware, and software troubleshooting, often through certifications like CompTIA A+ or relevant training. Gaining experience with help desk software and customer service is also valuable, and many roles require a high school diploma or equivalent, with some employers preferring an associate degree.

Is computer desktop support a good entry level job?

Computer desktop support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may lead to advanced IT roles with additional certifications like CompTIA A+ or Network+.
Infographic showing various Computer Desktop Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,676 per year, or $23.4 per hour.

Desktop Support Lead

Bowie, MD • On-site

Bowie State University
Colleges, Universities, and Professional Schools • 11 - 50 employees
Learn more about Bowie State Universityexternal

$65K - $75K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S485
Position Title
Desktop Support Lead
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$65,000 - $75,000
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Desktop Support Lead is responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and and providing technical development and guidance for the Desktop Support Team. The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment, provisioning, maintenance, and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion.
  • Provide Tier II client support for hardware, software, and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
  • Assist in the architecture, implementation, and maintenance of the organization's desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline.
  • Support application packaging, deployments, documentation, and release control in an enterprise environment.
  • Oversee hardware and software deployment projects assigned to the Desktop Support team.
  • Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester.
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes.
  • Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.
  • Partner with leadership to create a friendly, productive environment that promotes success.
  • Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices. Mentor staff who do not meet requirements.
  • Respond to customer escalations in person and/or via email in a timely manner.
  • Determine root causes and create corrective action plans.
  • Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
  • Ability to multi-task projects and daily operations while providing regular status updates to management.
  • Serve as backup to the Desktop Support Manager.
  • Other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.
Experience
A minimum of three (3) years of Tier II support experience in a networked environment is required.
Knowledge Skills and Abilities
  • Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
  • Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
  • Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
  • Experienced troubleshooter (hardware, software, and complex systems).
  • Strong knowledge of Windows Operating System, MacOS, iOS
  • Strong knowledge of Office 365, Teams, Zoom, VPN, etc.
  • Strong knowledge of VMware.
  • Work independently and within the framework of a team with minimum assistance.
  • Must understand the art of always providing customer service.
  • Ability to analyze complex issues.

Conditions of Employment
Other
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Please be advised, COVID-19 vaccinations are encouraged but not required for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Some Remote hours allowed.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2830

Apply