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Comptia A Jobs in Springfield, VA (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

CompTIA A+ Certification * Microsoft 365 Certified: Fundamentals Certification * Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience ...

Data Intelligence LLC

Senior Data Analyst

Quantico, VA · On-site

$100 - $130/hr

CompTIA Cloud Essentials, CompTIA A+, CompTIA Security+ * Microsoft Technical Associate (MTA), MCPD, MCSD, MCSE * Certificate of Cloud Security Knowledge (CCSK) * EMC Data Science Associate (EMCDSA)

Leidos

Computer Support Specialist

Suitland, MD · On-site

$52K - $94K/yr

CompTIA A+ * CompTIA Network+ * CompTIA Security+ * BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire * CISSP * CASP * 5+ years of experience supporting Windows, Linux, and ...

Leidos

Computer Support Specialist

Suitland, MD · On-site

$45K - $82K/yr

CompTIA A+ * CompTIA Network+ * CompTIA Security+ * BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire * CISSP * CASP * Experience supporting Windows, Linux, and Unix based ...

Leidos

Computer Support Specialist

Suitland, MD

$45K - $82K/yr

CompTIA A+ * CompTIA Network+ * CompTIA Security+ * BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire * CISSP * CASP * Experience supporting Windows, Linux, and Unix based ...

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Showing results 21-40

All JobsComptia A JobsComptia A Jobs in Springfield, VA

Comptia A information

See Springfield, VA salary details

$19

$32

$60

How much do comptia a jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for comptia a in Springfield, VA is $32.09, according to ZipRecruiter salary data. Most workers in this role earn between $24.62 and $40.43 per hour, depending on experience, location, and employer.

What is a CompTIA A?

A CompTIA A+ job typically refers to an entry-level IT support role that requires the CompTIA A+ certification. These jobs often involve troubleshooting hardware, software, and network issues, as well as providing technical support to users. Common job titles include IT Support Specialist, Help Desk Technician, and Desktop Support Technician. Employers value the CompTIA A+ certification because it demonstrates foundational IT knowledge and hands-on skills necessary for various IT roles.

What jobs can I get with a CompTIA A+ certification?

Jobs that you can get with a CompTIA A+ certification include positions that install and repair electronic equipment and provide technical support to customers over the phone. Many cable, internet, and other technology companies seek candidates with CompTIA A+ certification because the designation ensures that someone has been trained in specific technical skills that are useful in the industry. Installation and repair technicians travel to customer's homes and offices to set up modems, computer equipment, or other electronic devices necessary for service. Technical support representatives often work from a call center, though some can work from home. They field calls from customers, answering questions and troubleshooting any problems they may have with their equipment or service.

What does a CompTIA A professional do?

CompTIA A+ professionals are often the first line of support for computer users and frequently resolve issues related to hardware malfunctions, software errors, printer connectivity, network access, and virus removal. They may also be responsible for troubleshooting operating system problems, installing new equipment, and performing system upgrades or maintenance. On a daily basis, these technicians interact directly with users through help desks, perform hands-on repairs, and document solutions in ticketing systems. The role is dynamic and requires adaptability to shifting priorities and new technical challenges, making it an engaging entry point into the IT field.

What are the key skills and qualifications needed to thrive in the CompTIA A position?

To thrive in a CompTIA A+ role, you need a strong understanding of computer hardware, software, troubleshooting, and basic networking, often supported by a CompTIA A+ certification. Familiarity with operating systems, diagnostic utilities, and ticketing systems is vital for daily technical support tasks. Attention to detail, patience, and strong communication skills help professionals effectively resolve user issues and collaborate with team members. These combined skills ensure timely and accurate technical support, minimizing downtime and improving customer satisfaction in IT environments.

Can I get a job with just Comptia A?

The CompTIA A+ certification can help you qualify for entry-level IT support roles such as help desk technician or technical support specialist. However, many employers prefer candidates with additional skills, experience, or certifications, so having a broader skill set can improve job prospects.

Is CompTIA A+ in demand?

CompTIA A+ certification is highly valued for entry-level IT support roles, and demand for certified technicians remains strong due to ongoing need for hardware, software, and network troubleshooting. Employers often seek candidates with this certification to demonstrate foundational IT skills, making it a useful credential for job seekers in the IT support field.

What jobs can Comptia A+ get me?

The CompTIA A+ certification prepares individuals for entry-level IT support roles such as help desk technician, technical support specialist, and computer support technician. It validates skills in hardware, troubleshooting, and basic networking, making certified professionals suitable for roles in IT departments, service desks, and technical repair environments.
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Comptia A jobs near you
Infographic showing various Comptia A job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $66,754 per year, or $32.1 per hour.

Service Desk Manager/Quality Assurance

Computer World Services

Washington, DC

$119K - $140K/yr

Full-time

Re-posted 18 days ago

Job description

Job Description
The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs).
The manager provides daily supervision and direction to Service Desk staff supporting users via phone, email, in-person assistance, and ServiceNow. Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Key Tasks & Responsibilities
  • Service Desk Operations Management
  • Oversee day-to-day performance and operations of the Service Desk, ensuring timely and courteous support for all incoming requests.
  • Ensure efficient triage, accurate issue identification, and appropriate escalation for complex technical problems.
  • Manage Service Desk deliverables, including reports, metrics, training documents, and knowledge base updates.
  • Maintain and continuously improve the internal Knowledge Base in accordance with the customer's ITSM Knowledge Management process.
  • Ensure all incidents and service requests are logged in ServiceNow with complete histories, troubleshooting notes, request workflows and resolution steps.
  • Manage Service Desk queues, workflows, and categorizations to maintain data integrity and operational efficiency.
  • Coordinate closely with other technical teams and departments for escalated or cross-functional issues.
  • Reviews, tests, and analyzes key performance metrics to ensure SLA compliance.
  • Interacts with Government stakeholders and customers.
  • Staffing, Talent Management & Leadership
  • Maintain adequate staffing levels to meet workload volumes and contractual service levels.
  • Lead recruitment, onboarding, shift coverage planning, and performance management.
  • Develop and deliver training programs, performance improvement plans, and skill development initiatives.
  • Provide coaching, mentorship, and daily leadership to Service Desk personnel.
  • Performance Measurement & SLA Management
  • Monitor and analyze Service Desk performance metrics to ensure alignment with contract requirements.
  • Report regularly on SLAs, KPIs, trends, ticket volumes, and user satisfaction metrics.
  • Identify operational issues and implement process improvements to enhance efficiency and customer experience.
  • Quality Assurance (QA) Oversight
  • Develop, maintain, and implement a Quality Control Plan aligned with ISO/IEC 20000 quality principles.
  • Monitor service quality using audits, performance monitoring tools, customer surveys, and sampling of resolved tickets.
  • Lead and participate in internal and external quality audits as required.
  • Develop corrective action plans to address deficiencies and ensure continuous improvement.
  • Maintain a comprehensive Procedures Manual documenting all Service Desk processes.
Technical Expertise & Support
  • Maintain strong working knowledge of desktop/laptop hardware, Windows 10, OSX, standard office applications, and common peripherals.
  • Provide advanced problem solving and conduct root cause analysis for recurring or high-impact issues.
  • Ensure Service Desk personnel have adequate access to supported technologies and resources.
Education & Experience
  • Minimum Qualifications
  • Bachelor's degree in a related field.
  • At least five (5) years of experience managing an IT Service Desk.
  • Minimum eight (8) years of experience in IT operations with hands-on experience in systems, networks, and/or telecommunications management operations.
  • Demonstrated leadership abilities managing multi-shift or multi-tier support teams.
  • Experience developing training programs and performance improvement plans.
  • Strong knowledge of desktop/laptop hardware, Windows 10, OSX, and common productivity applications.
  • Experience using a ticketing system such as ServiceNow.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and research skills.
  • CompTIA A+ certification.
  • ITIL v4 Foundations certification. 
  • Preferred Qualifications
  • Relevant commercial certifications (HDI, CompTIA Network+, Microsoft, etc.).
  • Experience in federal customer environments.
  • Experience managing multi-tier Service Desk or Operations Centers.
  • Experience with ISO/IEC 20000, ITIL practices, or CMMI Service Maturity.
Certifications
  • CompTIA A+ certification required.
  • ITIL v4 Foundations certification required.
Security Clearance
  • Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
$119,000 - $140,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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