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Complex Reservations Manager Jobs (NOW HIRING)

Hôtel Swexan

Reservations Supervisor

Dallas, TX · On-site

Act as the primary escalation point for complex bookings or guest concerns * Monitor call quality ... Partner closely with Revenue Management and Sales to align booking strategies Revenue & Systems ...

Loews Hotels & Co

Group Services Manager

Nashville, TN · On-site

Excels at managing complex reservation operations, leveraging data and metrics to drive efficiency ... Monitor and oversee the end-to-end group reservations process, ensuring service level goals are met ...

Loews Hotels

Group Services Manager

Nashville, TN

... and servicing of group reservations while ensuring the efficiency and accuracy of ... Excels at managing complex reservation operations,leveragingdata and metrics to drive efficiency ...

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Ability to use a moderately complex computer system and troubleshoot software problems *The hiring ... manager(s) interview, drug screen, background check, reference checks, and potential employment ...

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Complex Reservations Manager information

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$109K

How much do complex reservations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for complex reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a complex reservations manager?

Complex Reservations Managers are professionals responsible for overseeing and managing group, corporate, or multi-property bookings, typically in the hospitality industry. They coordinate with clients and internal teams to ensure seamless reservation processes for large or complicated bookings, such as conferences, weddings, or business events. Their role involves negotiating rates, managing contracts, and ensuring that all logistics are handled efficiently. They play a key role in customer satisfaction and revenue optimization for hotels or resorts.

What are the key skills and qualifications needed to thrive as a complex reservations manager?

To thrive as a Complex Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking platforms like Opera or SynXis is essential. Exceptional customer service, problem-solving abilities, and leadership skills help you manage teams and resolve guest inquiries effectively. These competencies ensure efficient reservation operations, maximized occupancy, and a seamless guest experience across multiple properties.

What are some common challenges faced by a complex reservations manager and how can they be addressed?

As a Complex Reservations Manager, one frequent challenge is efficiently coordinating reservations across multiple properties or venues while maintaining accuracy and high service standards. Managing peak periods, handling last-minute changes, and ensuring seamless communication between sales, front desk, and operations teams are also common hurdles. Success in this role often depends on strong organizational skills, the ability to quickly adapt to changes, and the use of advanced reservation systems to streamline processes. Regular team meetings and clear protocols can help address these challenges and ensure guest satisfaction.

What is the difference between Complex Reservations Manager vs Reservations Supervisor?

AspectComplex Reservations ManagerReservations Supervisor
CredentialsExperience in reservations, hospitality, or travel; certifications like Certified Hospitality Supervisor (CHS) often preferredSimilar credentials, often with hospitality or travel background; less emphasis on managerial certifications
Work EnvironmentManages complex booking processes, often in luxury hotels, resorts, or corporate travel agenciesOversees reservation staff, ensuring smooth daily operations in similar settings
Employer & Industry UsageUsed in hospitality, travel, and tourism sectors for high-level reservation managementCommonly found in hotels, resorts, and travel companies overseeing reservation teams

The Complex Reservations Manager focuses on managing complex and high-value reservations, often requiring specialized skills and experience. In contrast, the Reservations Supervisor oversees daily reservation operations and staff. Both roles are vital in hospitality and travel industries, but the manager role involves higher-level coordination and problem-solving for complex bookings.

What are popular job titles related to Complex Reservations Manager jobs?

For Complex Reservations Manager jobs, the most frequently searched job titles are:

Infographic showing various Complex Reservations Manager job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Supervisor

Dallas, TX • On-site

Harwood Hospitality Group
Hospitality Services • 501 - 1,000 employees
Learn more about Harwood Hospitality Groupexternal

Other

Posted 10 days ago

Job description

Description

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Reservations Supervisor supports the Reservations Team/Revenue Leadership by overseeing daily reservation operations, coaching agents, and ensuring revenue-driven booking practices. This role combines leadership, systems expertise, and strategic thinking to optimize conversion, maintain accuracy, and support overall hotel performance.

Key Responsibilities

  • Supervise daily operations of the Reservations team and ensure service standards are consistently met
  • Coach agents on selling techniques, luxury communication standards, and revenue-focused behaviors
  • Audit reservations for accuracy including rate codes, packages, billing, and special requests
  • Assist with training new hires and ongoing skill development
  • Act as the primary escalation point for complex bookings or guest concerns
  • Monitor call quality, response times, and conversion performance
  • Support leadership with reporting and data tracking related to booking pace and demand patterns
  • Ensure policies, destination fees, and promotional offers are correctly communicated and applied
  • Partner closely with Revenue Management and Sales to align booking strategies

Revenue & Systems Responsibilities

  • Maintain advanced knowledge of PMS and CRS platforms
  • Assist with rate loading validation, availability checks, and troubleshooting
  • Monitor high-demand dates and communicate booking trends to Revenue Leadership
  • Help implement promotions, packages, and upsell initiatives
  • Support inventory and restriction compliance in alignment with revenue strategy
  • Lead by example with professionalism and luxury service standards
  • Provide real-time coaching and performance feedback
  • Foster a collaborative and positive team environment
  • Ensure agents represent the hotel brand appropriately in all guest interactions

Qualifications

  • 2–3 years reservations or front office experience, luxury hotel preferred
  • Previous supervisory or lead role strongly preferred
  • Strong analytical mindset with understanding of ADR, occupancy, and revenue impact
  • Proficiency with Opera Cloud, SynXis, or comparable systems
  • Excellent communication and organizational skills

Physical Requirements

  • Ability to work flexible schedules including weekends and holidays
  • Extended computer and phone usage

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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About Harwood Hospitality Group

Sourced by ZipRecruiter

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of eleven concepts in the 19-city-block Harwood District, with more experiences currently in development. Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

Industry

Hospitality services

Company size

501 - 1,000 Employees

Headquarters location

Dallas , TX, US

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