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Complex Operations Manager Jobs in Smithfield, VA

Sentara Healthcare

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution.

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$10K/mo

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution.

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution.

Home Depot

Operation Experience Manager

Chesapeake, VA · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex ...

Serco USA

Director, Business Operations

Norfolk, VA · On-site

The role requires extensive experience supporting defense operations, program management, business performance, and stakeholder engagement within complex government environments. In this role, you ...

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All JobsComplex Operations JobsComplex Operations Manager JobsComplex Operations Manager Jobs in Smithfield, VA

Complex Operations Manager information

See Smithfield, VA salary details

$28.8K

$59K

$110.2K

How much do complex operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for complex operations manager in Smithfield, VA is $59,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a complex operations manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.

What are the key skills and qualifications needed to thrive as a complex operations manager?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

How much should a complex operations manager be paid?

The salary for a complex operations manager typically ranges from $70,000 to $130,000 annually, depending on factors such as industry, location, experience, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and certifications like PMP can influence compensation.

Is a complex operations manager a high paying job?

A complex operations manager typically earns a higher-than-average salary due to the seniority and responsibility involved in overseeing multiple departments and processes. Compensation varies based on industry, location, and experience, but it is generally considered a well-paying management role. Advanced skills in logistics, leadership, and problem-solving are often required.

What job categories do people searching Complex Operations Manager jobs in Smithfield, VA look for?

The top searched job categories for Complex Operations Manager jobs in Smithfield, VA are:

What cities near Smithfield, VA are hiring for Complex Operations Manager jobs?

Cities near Smithfield, VA with the most Complex Operations Manager job openings:

Complex Operations Manager jobs near you
Infographic showing various Complex Operations Manager job openings in Smithfield, VA as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $59,014 per year, or $28.4 per hour.

Manager, Customer Operations

Sentara Healthcare

Norfolk, VA • On-site

$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara Norfolk General Hospital is hiring a Full-time, day-shift Manager, Customer Operations (Patient Experience)
Hours/Shift: Full-time, day shift, working from 8 a.m. to 4:30 p.m.
The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations.
Oversee the day-to-day operations of the customer service team, ensuring timely and effective resolution of customer inquiries. Develop and implement customer service policies, procedures, and workflows to enhance efficiency and quality of service. Monitor and analyze customer feedback, identifying trends and opportunities for improvement. Act as the primary escalation point for complex customer issues, ensuring satisfactory resolution. Responsible for member/patient satisfaction, retention, and growth by efficiently delivering competitive, consumer focused services through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
Education
  • Bachelor's Level Degree (Required)

Experience
  • 5 years Related experience (Required)
  • Patient experience and Leadership experience (Preferred)
  • Microsoft Office Savvy including Word, Excel, PowerPoint, Outlook, and Power BI (Preferred)
  • Experience analyzing and identifying trends in data (Preferred)
  • Comfortable Presenting to Large Groups (Preferred)

Keywords: Manager, Leader, Patient Experience
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!
Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.
In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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