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Complex Manager Jobs in Rochester, NY (NOW HIRING)

Primma, LLC

Complex Claims Specialist

Rochester, NY · On-site

$127K - $148K/yr

A Complex Claims Specialist will possess experience in handling complex medical liability claims ... Manage significant client relationships for claims department, collaborate with underwriting on ...

Re:Build Manufacturing

Project Manager

Rochester, NY · On-site

$106K - $159K/yr

With nearly 40 years of experience in complex chemical process systems, we have built a reputation ... The Project Manager monitors project performance, manages risks, and maintains strong stakeholder ...

Deloitte

Change Management Manager

Rochester, NY · On-site

This role will develop and deliver change management strategies and plans for large, complex projects, guide a team of 3 on medium- and small-scale initiatives, and support critical communications ...

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Complex Manager information

See Rochester, NY salary details

$26.9K

$92.4K

$201.3K

How much do complex manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for complex manager in Rochester, NY is $92,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $119,000.00 per year, depending on experience, location, and employer.

What are some common challenges a complex manager faces when overseeing multiple properties, and how can they effectively address them?

A Complex Manager often oversees several properties or facilities within a portfolio, which can present challenges such as coordinating operations across different sites, ensuring consistent service quality, and managing diverse teams. To address these challenges, successful Complex Managers prioritize strong communication, implement standardized processes, and leverage technology for efficient reporting and scheduling. Regular site visits and fostering collaborative relationships with on-site managers also help maintain high standards and quickly resolve issues. Being adaptable and proactive are key traits for thriving in this multifaceted role.

What are the key skills and qualifications needed to thrive as a complex manager, and why are they important?

To thrive as a Complex Manager, you need strong leadership, organizational, and multi-site management skills, typically supported by a degree in business administration, hospitality, or a related field. Familiarity with property management systems, financial reporting tools, and facilities management software is essential. Excellent communication, conflict resolution, and problem-solving abilities help build effective teams and maintain tenant satisfaction. These skills ensure efficient operations, cost control, and a positive environment across all properties managed.

What is the difference between Complex Manager vs Project Manager?

AspectComplex ManagerProject Manager
CredentialsOften requires industry-specific certifications and experience in managing complex operationsTypically holds PMP or similar project management certifications
Work EnvironmentOversees multiple departments or units within a large organization, handling complex processesFocuses on specific projects with defined scope, timeline, and budget
Industry UsageCommon in industries like manufacturing, logistics, and large-scale servicesWidely used across various industries including IT, construction, and marketing

The Complex Manager role involves overseeing multiple interconnected operations within an organization, requiring broader strategic skills. In contrast, the Project Manager focuses on managing individual projects with specific objectives. Both roles require strong leadership and organizational skills, but the scope and focus differ significantly.

What does a complex manager do?

A complex manager oversees the operations of multiple facilities or departments within a large organization, ensuring efficient workflow, staff coordination, and compliance with policies. They often handle budgeting, strategic planning, and problem-solving, requiring strong leadership and organizational skills. The role may involve managing teams, implementing processes, and using management tools to optimize performance.
What are the most commonly searched types of Complex jobs in Rochester, NY? The most popular types of Complex jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Complex Manager jobs? Cities near Rochester, NY with the most Complex Manager job openings:
Complex Manager jobs near you
Infographic showing various Complex Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $92,396 per year, or $44.4 per hour.

Complex Claims Specialist

Primma, LLC

Rochester, NY • On-site

$127K - $148K/yr

Full-time

Re-posted 21 days ago

Job description

**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **

General Summary: A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus.

Essential Duties & Responsibilities:

  • Follow standard claims protocols for documentation, coverage verification, and file management
  • Maintain accurate and organized claims files, suggesting improvements as necessary.
  • Manage significant client relationships for claims department, collaborate with underwriting on marketing.
  • Investigate and document most significant exposures, setting appropriate indemnity and expense reserves
  • Develop resolutions strategy and lead negotiations and bring matters to a close
  • Attend trials and mediations when necessary
  • Adhere to industry Best Practices for effective claim management
  • Mentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionals
  • Ensure exceptional data integrity
  • Actively manage defense council and partner on litigation strategy
  • Proactive communication with insureds, other departments and claim leadership
  • Perform additional duties and responsibilities as assigned

Education & Qualifications:

  • Bachelor’s degree or JD required
  • Six years’ claims handling experience required; medical professional liability strongly preferred
  • NY adjusters license required within the first 6 - 12 months of employment
  • Strong analytical and problem-solving skills with attention to detail
  • Demonstrate solid and concise business writing proficiency
  • Exhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiences
  • Ability to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleagues
  • Strong ethical judgement and a commitment to maintaining confidentiality
  • Must be able to work on site
  • Travel required as needed; may include overnight travel

The actual compensation for this position will be determined by experience and other factors permitted by law.