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Complex Manager Jobs in Phoenix, AZ (NOW HIRING)

Crescent

Complex Pool Manager

Phoenix, AZ · On-site

POOL COMPLEX MANAGER POSITION SUMMARY The Pool Complex Manager is responsible for the overall leadership, operation, and financial performance of all pool-related experiences across the resort ...

Hiscox

Complex Claims Specialist

Scottsdale, AZ · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. The Role: The primary ...

Hiscox

Complex Claims Specialist

Scottsdale, AZ · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. The Role: The primary ...

Banner Health

Coder Complex Podiatry Surgery

Phoenix, AZ · Remote

$17.75 - $23.75/hr

Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care ... Requires three or more years of complex professional coding experience within specialty. Must ...

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Complex Manager information

See Phoenix, AZ salary details

$25.8K

$88.6K

$193.1K

How much do complex manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for complex manager in Phoenix, AZ is $88,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,800.00 and $114,200.00 per year, depending on experience, location, and employer.

What are some common challenges a complex manager faces when overseeing multiple properties, and how can they effectively address them?

A Complex Manager often oversees several properties or facilities within a portfolio, which can present challenges such as coordinating operations across different sites, ensuring consistent service quality, and managing diverse teams. To address these challenges, successful Complex Managers prioritize strong communication, implement standardized processes, and leverage technology for efficient reporting and scheduling. Regular site visits and fostering collaborative relationships with on-site managers also help maintain high standards and quickly resolve issues. Being adaptable and proactive are key traits for thriving in this multifaceted role.

What are the key skills and qualifications needed to thrive as a complex manager, and why are they important?

To thrive as a Complex Manager, you need strong leadership, organizational, and multi-site management skills, typically supported by a degree in business administration, hospitality, or a related field. Familiarity with property management systems, financial reporting tools, and facilities management software is essential. Excellent communication, conflict resolution, and problem-solving abilities help build effective teams and maintain tenant satisfaction. These skills ensure efficient operations, cost control, and a positive environment across all properties managed.

What is the difference between Complex Manager vs Project Manager?

AspectComplex ManagerProject Manager
CredentialsOften requires industry-specific certifications and experience in managing complex operationsTypically holds PMP or similar project management certifications
Work EnvironmentOversees multiple departments or units within a large organization, handling complex processesFocuses on specific projects with defined scope, timeline, and budget
Industry UsageCommon in industries like manufacturing, logistics, and large-scale servicesWidely used across various industries including IT, construction, and marketing

The Complex Manager role involves overseeing multiple interconnected operations within an organization, requiring broader strategic skills. In contrast, the Project Manager focuses on managing individual projects with specific objectives. Both roles require strong leadership and organizational skills, but the scope and focus differ significantly.

What does a complex manager do?

A complex manager oversees the operations of multiple facilities or departments within a large organization, ensuring efficient workflow, staff coordination, and compliance with policies. They often handle budgeting, strategic planning, and problem-solving, requiring strong leadership and organizational skills. The role may involve managing teams, implementing processes, and using management tools to optimize performance.

What are the most commonly searched types of Complex jobs in Phoenix, AZ?

The most popular types of Complex jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Complex Manager jobs?

Cities near Phoenix, AZ with the most Complex Manager job openings:

Complex Manager jobs near you
Infographic showing various Complex Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $88,633 per year, or $42.6 per hour.

Complex Pool Manager

Crescent Hotels & Resorts LLC

Phoenix, AZ

Full-time

Posted 13 days ago

Job description

JOB DESCRIPTION

POOL COMPLEX MANAGER

POSITION SUMMARY

The Pool Complex Manager is responsible for the overall leadership, operation, and financial performance of all pool-related experiences across the resort, including River Ranch Water Park and for the Adult Pool at the Spa.

This individual serves as the primary operational leader for the Pool Complex and is responsible for delivering exceptional guest experiences while overseeing food and beverage operations, retail, safety compliance, staffing, and daily facility operations.

The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, possesses strong operational and leadership skills, and is passionate about creating memorable guest experiences. This position requires a highly visible leader who can effectively balance guest engagement, team development, revenue generation, and operational excellence.

REPORTS TO: Director of Outlets

KEY RESPONSIBILITIES

Leadership and Culture

  • Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates
  • Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service
  • Recruit, interview, hire, onboard, train, and develop team members
  • Conduct performance evaluations, coaching discussions and development planning
  • Foster a positive and engaging work environment that promotes employee retention and growth

Guest Experience

  • Champion a guest first culture throughout all pool operations
  • Maintain a highly visible presence throughout River Ranch and Spa Pool operations
  • Engage with guests and proactively identify opportunities to elevate their experience
  • Resolve guest concerns professionally and efficiently
  • Work closely with resort leadership to ensure alignment with overall guest satisfaction goals
  • Develop and implement enhancements that improve guest engagement and satisfaction

Pool Operations

  • Oversee daily operations of all resort pool facilities and related guest experiences
  • Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation
  • Coordinate opening and closing procedures across all operational areas
  • Monitor facility readiness, capacity management, and guest flow
  • Partner with Engineering, Security, and Risk Management to maintain a safe operating environment
  • Ensure all operational standards are consistently executed

Food and Beverage Operations

  • Ensure service standards, product quality, and hospitality expectations are consistently achieved
  • Monitor labor, revenue, product costs, and productivity
  • Partner with culinary and beverage teams to execute menus, activations, and seasonal offerings
  • Support revenue generating initiatives and VIP pool experiences

Retail Operations

  • Ensure proper merchandising, inventory control, visual presentation, and guest engagement
  • Monitor retail performance and identify opportunities to increase sales
  • Maintain operational controls and inventory integrity

Financial Performance

  • Manage labor, payroll, and scheduling to achieve departmental productivity goals
  • Monitor departmental financial performance and key business metrics
  • Identify opportunities to increase revenue and improve profitability
  • Control operating expenses while maintaining service standards and guest satisfaction

Safety and Compliance

  • Ensure compliance with all local, state, and company requirements related to pool operations
  • Maintain adherence to safety, health, sanitation, and alcohol service standards
  • Coordinate emergency response procedures and employee safety training
  • Partner with Security regarding accident prevention and incident response
  • Maintain all necessary operational documentation and reporting

QUALIFICATIONS

Required

  • Minimum 5 years of hospitality management experience
  • Minimum 2 years of leadership experience in resort operations, food and beverage, recreation, pool, or related environments
  • Demonstrated success leading teams in high-volume guest service environments
  • Strong leadership, communication, and conflict resolution skills
  • Proven ability to manage labor, scheduling and operating costs
  • Ability to work weekends, holidays, and extended seasonal schedules

Preferred

  • Resort, water park, or recreation management experience
  • Food and beverage management experience
  • Retail operations experience
  • Experience managing teams of 30+ employees