Complex Manager Jobs in Newton, MA (NOW HIRING)

Discover a Career That Empowers You - Join HUB International
At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.
In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.
We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.
Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.
We would love for you to explore what is possible at HUB International.
We currently have an opportunity for an Executive Claim Technical Manager (Complex Claims Advisor) to join our Claims team in our Wilmington, MA office on a Hybrid work schedule.
Overview:
Reporting to the Director of Claims is responsible for working as an advocate for HUB's clients on significant Property and Casualty (P&C) claims. Also responsible for servicing assigned accounts, including T-200 customers, on a regular basis, to ensure the highest level of customer service. Responsibilities include work related to assigned specific Vertical specialty teams based on training, background, and expertise. Serve as a resource to the other members of the HUB New England Claim staff and all other employees.
Responsibilities:

• Provides Claim Advocacy serves for HUB clients in accordance with systems and procedures.
• Provides coverage determination and scope of loss.
• Acts as a resource to the service staff on all claim issues.
• Acts as an intermediary between HUB and the insurers claims staff.
• Schedule and coordinate claim review meetings between clients and the carriers when appropriate.
• Assist client and provide claim technical advocacy on large losses.
• Assists in the sales presentation process on new prospective clients.
• Other responsibilities as assigned by the claims director.

Qualifications:

• BA or equivalent work experience.
• Minimum of ten years of claim supervisory / management experience.
• Extensive working knowledge of claim handling in Commercial General Liability, Commercial Auto (both first and third-party claims), Workers Compensation and Large property claims.
• Extensive experience handling large/ complicated P&C claims.
• Advanced working knowledge of property and casualty coverage issues.
• Ability to work independently.
• Excellent communication skills, both oral and written.

What We Offer You
At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.
We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.
Benefits you may enjoy as part of the HUB International team:
• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education
Ready to take the next step? Apply today.
The expected salary range for this position is $150,000 annually to $225,000 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Claims Management
Required Experience: 7-10 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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