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Complex Manager Jobs in Batavia, IL (NOW HIRING)

Hiscox

Complex Claims Specialist - A&E

Chicago, IL · On-site

... Complex Claims Specialist A&E! **Please Note: This position is primarily hybrid and requires in ... The claims staff are empowered to manage their claims within given authority to provide fair and ...

AIG

Complex Claims Director - TPA Oversight

Chicago, IL

$104K - $125K/yr

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your ...

AIG

Complex Claims Director, Excess Claims

Chicago, IL · Hybrid

$112K - $138K/yr

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director Excess Claims to play your part in that transformation. It's an opportunity to grow your skills and ...

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Complex Manager information

See Batavia, IL salary details

$26.5K

$91K

$198.3K

How much do complex manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for complex manager in Batavia, IL is $90,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,600.00 and $117,200.00 per year, depending on experience, location, and employer.

What are some common challenges a complex manager faces when overseeing multiple properties, and how can they effectively address them?

A Complex Manager often oversees several properties or facilities within a portfolio, which can present challenges such as coordinating operations across different sites, ensuring consistent service quality, and managing diverse teams. To address these challenges, successful Complex Managers prioritize strong communication, implement standardized processes, and leverage technology for efficient reporting and scheduling. Regular site visits and fostering collaborative relationships with on-site managers also help maintain high standards and quickly resolve issues. Being adaptable and proactive are key traits for thriving in this multifaceted role.

What are the key skills and qualifications needed to thrive as a complex manager, and why are they important?

To thrive as a Complex Manager, you need strong leadership, organizational, and multi-site management skills, typically supported by a degree in business administration, hospitality, or a related field. Familiarity with property management systems, financial reporting tools, and facilities management software is essential. Excellent communication, conflict resolution, and problem-solving abilities help build effective teams and maintain tenant satisfaction. These skills ensure efficient operations, cost control, and a positive environment across all properties managed.

What is the difference between Complex Manager vs Project Manager?

AspectComplex ManagerProject Manager
CredentialsOften requires industry-specific certifications and experience in managing complex operationsTypically holds PMP or similar project management certifications
Work EnvironmentOversees multiple departments or units within a large organization, handling complex processesFocuses on specific projects with defined scope, timeline, and budget
Industry UsageCommon in industries like manufacturing, logistics, and large-scale servicesWidely used across various industries including IT, construction, and marketing

The Complex Manager role involves overseeing multiple interconnected operations within an organization, requiring broader strategic skills. In contrast, the Project Manager focuses on managing individual projects with specific objectives. Both roles require strong leadership and organizational skills, but the scope and focus differ significantly.

What does a complex manager do?

A complex manager oversees the operations of multiple facilities or departments within a large organization, ensuring efficient workflow, staff coordination, and compliance with policies. They often handle budgeting, strategic planning, and problem-solving, requiring strong leadership and organizational skills. The role may involve managing teams, implementing processes, and using management tools to optimize performance.
What cities near Batavia, IL are hiring for Complex Manager jobs? Cities near Batavia, IL with the most Complex Manager job openings:
Complex Manager jobs near you
Infographic showing various Complex Manager job openings in Batavia, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,998 per year, or $43.7 per hour.

Complex Claims Director - TPA Oversight

American International Group

Chicago, IL • On-site

$104.60 - $125/hr

Other

Re-posted 16 days ago

AIG rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

116th of 304 rated insurance

Job description

Role Overview

Join us as a Complex Claims Director – TPA Oversight. In this role, you will lead the analysis, processing and resolution of complex bodily injury and third‑party property damage claims, ensuring prompt and cost‑effective outcomes while managing coverage, reserves and vendor relationships.

Responsibilities
  • Analyze and process bodily injury and third‑party property damage claims, gathering information to determine exposure.
  • Develop and execute proactive action plans for prompt, cost‑effective claim resolution.
  • Direct independent adjusters, control costs, and manage coverage evaluation.
  • Prepare coverage letters and coordinate with coverage counsel when needed.
  • Assess liability and resolve claims within established parameters.
  • Maintain accurate claim files, diaries and task timelines in accordance with department guidelines.
  • Process and pay invoices promptly and coordinate vendor referrals for investigation or litigation management.
  • Calculate and adjust reserves, monitoring accuracy throughout the claim life cycle.
  • Attend arbitrations, mediations, settlement conferences and trials.
  • Complete required state licensing examinations and continuing education.
  • Communicate with underwriters and internal partners on losses and industry trends.
  • Collaborate with TPA Governance, Relationship Management and Claims Financial teams to ensure compliance and financial accuracy.
Qualifications
  • 7+ years of General Liability/Auto claims experience, including complex and high‑exposure bodily injury and property damage claims.
  • Advanced litigation claims management experience (ADR and mediation).
  • Strong communication (verbal and written) and negotiation skills.
  • Technical expertise interpreting insurance contracts and claim handling procedures.
  • Advanced analytical and problem‑solving abilities.
  • Demonstrated ability to initiate and champion technology‑driven change initiatives.
  • Creative problem‑solving skills and a track record of achieving business goals and objectives.
Compensation and Benefits

Base salary range: $104,600 – $125,000 per annum for positions based in Illinois. Eligible for a bonus per the applicable incentive plan. The role includes a comprehensive benefits package focused on health, wellness, financial security and professional development.

EEO Statement

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. AIG is committed to providing reasonable accommodations to job applicants and employees with disabilities. If you need accommodation, please contact candidatecare@aig.com.

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Hours and flexibility

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About AIG

Sourced by ZipRecruiter

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1919

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