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Complex Claims Director Jobs in Decatur, GA (NOW HIRING)

Chubb

Claim Director

Alpharetta, GA · On-site

$78K - $114K/yr

... Director's authority, elevating requests above authority to appropriate management levels for ... to discuss complex claims * Identify trends to determine individual or office weaknesses and ...

Tmhcc

Senior Claims Manager, Cyber

Alpharetta, GA

Conduct investigations and evaluate liability to determine validity of complex claims. Provide oversight to direct reports with regard to formulation and issuance of coverage position letters ...

Hiscox

Senior Claims Examiner

Atlanta, GA · Hybrid

$80K - $125K/yr

Adjusts and resolves moderate to complex claims that includes all phases of litigation * Accurately ... and direct distribution channels and is today the fastest-growing business unit within the Hiscox ...

Hiscox

Senior Claims Examiner

Atlanta, GA · Hybrid

$80K - $125K/yr

Adjusts and resolves moderate to complex claims that includes all phases of litigation * Accurately ... and direct distribution channels and is today the fastest-growing business unit within the Hiscox ...

AIG

Vice President - General Aviation Claims

Atlanta, GA · On-site

... including direct reporting responsibility for a team of approximately eight adjustors located ... You will also be responsible for adjusting a selection of the department's most complex claims, and ...

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Complex Claims Director information

See Decatur, GA salary details

$81.5K

$123.9K

$173.8K

How much do complex claims director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for complex claims director in Decatur, GA is $123,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $137,700.00 per year, depending on experience, location, and employer.

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

How does a complex claims director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a complex claims director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What is a complex claims director?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.

What are popular job titles related to Complex Claims Director jobs in Decatur, GA?

For Complex Claims Director jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Complex Claims Director jobs in Decatur, GA look for?

The top searched job categories for Complex Claims Director jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Complex Claims Director jobs?

Cities near Decatur, GA with the most Complex Claims Director job openings:

Complex Claims Director jobs near you
Infographic showing various Complex Claims Director job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $123,876 per year, or $59.6 per hour.

Claim Director

Chubb

Alpharetta, GA • On-site

$78K - $114K/yr

Full-time

Re-posted 16 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

141st of 307 rated insurance

Job description


Perform assignments, tasks or activities that contribute to the overall business objectives of the corporation and the business divisions being supported. Develop and maintain strong relationships with both external and internal customers in an effort to increase productivity with a focus on achieving claims handling excellence. Maintain proactive management of claims by focusing efforts toward expedient and equitable resolutions and ensuring established reserves reflect Chubb North American's financial exposure. Provide timely and appropriate direction and authority to assigned Third Party Administrators.
Key Responsibilities:
  • Establish strong relationships with assigned Third Party Administrators
  • Oversight management of approximately 400 claims
  • Provide direction, reserve and settlement authority to claim handlers as outlined in Chubb North American Claim Handling Guidelines and within Director's authority, elevating requests above authority to appropriate management levels for approval
  • Perform assignments, tasks or activities that contribute to the overall objectives of the business division being supported including but not limited to; conducting audits, providing financial analysis on reserve adequacy, identifying occupational disease exposures, and providing expertise on jurisdictional nuances
  • Work closely with other Chubb disciplines in a team environment consisting of underwriting, actuarial, legal and accounting
  • Ensure all recovery opportunities are investigated and explored
  • Participate in the assigned weekly rotation Claim Loss Report (CLR) Committee to discuss complex claims
  • Identify trends to determine individual or office weaknesses and develop action plans to correct negative trends and establish monitoring method to ensure action plans have been successfully implemented
  • Responsible for implementation, monitoring and reporting on results of assigned special projects
  • Participation in jurisdictional or procedural training by Chubb North American Claims
  • Facilitate training for emerging jurisdictional or procedural issues
  • Demonstrate skills in the following competencies: Strategic Leadership,
  • Business Acumen, Orientation to Results, Influencing Outcomes, and Focus on Development
  • Have an excellent understanding and demonstrated ability to apply the technical aspects of claim handling
  • Effectively evaluate programs and procedures for continuous improvements

Qualifications/Credentials:
  • Minimum of 5 to 7 years WC claims and/or legal experience
  • Bachelor's degree or equivalent business experience
  • Working knowledge of industry best practices and procedures
  • Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
  • Demonstrated oral and written communication skills, negotiation skills and influence management skills
  • Ability to manage and operate in a team effectively
  • Ability to facilitate and lead group(s) of people
  • Demonstrate a proactive approach to servicing both external and internal customers
  • Excellent interpersonal skills and ability to maintain positive approach
  • Excellent time management and organizational skills
  • Insurance courses a plus
  • If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

The pay range for the role is $78,100 to $114,400. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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