Complex Case Manager Jobs in Houston, TX (NOW HIRING)

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AECOM is seeking experienced and professional Community Development Block Grant - Disaster Recovery (CDBG-DR) Case Managers to join our team in providing applicant intake, outreach, and case management services across 27 Texas counties: Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, Wharton.

The CDBG-DR Case Manager will coordinate and oversee services and provide support for program applicants. This is a position where a skilled Case Manager partners with a disaster affected individual or family. The Case Manager serves as the primary point of contact, assisting the applicant in navigating through the program requirements to ultimately address housing recovery needs. Travel to regional and satellite locations will be required. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office.   

The CDBG-DR Case Manager will be responsible for the following:

• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
• Once established, maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.    
• Maintain a high standard to protect applicants' information and provide excellent customer service.
• Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Provide timely updates to applicants regarding case status and next steps. 
• Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants. 
• Assist applicants with temporary relocation selections, when applicable.  
• Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.
• Other duties as assigned. 

Minimum Requirements

• High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Valid US Driver's License for travel to various regional and satellite locations to support project task(s) assignments and scope of work. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office.  For positions with driving responsibilities, Motor Vehicle Records are reviewed as part of AECOM's background check process to ensure compliance with the Company's driving standards.
• Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).

Preferred Qualifications

• Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload.
• Strong organizational, written and verbal communication skills.
• Prior experience working with Community Development Block Grant programs.
• Bilingual English/Spanish or English/Vietnamese desirable.
• Advanced time management skills resulting in high levels of organization, productivity and effectiveness.   
• Detail oriented and the ability to multi-task efficiently. 
• Strong ability to work independently and maintain flexibility with work schedule.

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.