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Complex Care Assistant information

What is a complex care assistant?

Complex Care Assistants are healthcare professionals who provide specialized support to individuals with significant or long-term health conditions, disabilities, or complex medical needs. They assist with daily living activities, administer medication, and work closely with nurses and other healthcare professionals to ensure the patient’s care plan is followed. Their role often involves working in clients' homes or care facilities, helping to improve quality of life and promote independence wherever possible.

What are the key skills and qualifications needed to thrive as a complex care assistant?

To thrive as a Complex Care Assistant, you need a solid understanding of personal care, knowledge of complex medical conditions, and relevant health and social care qualifications or certifications. Familiarity with care planning systems, manual handling equipment, and basic medical devices is typically required. Compassion, patience, strong communication, and teamwork are crucial soft skills for supporting clients with significant health needs. These skills and qualities are essential to provide safe, high-quality care and improve the quality of life for individuals with complex medical conditions.

What are some common challenges faced by complex care assistants and how can they be managed?

Complex Care Assistants often work with clients who have multifaceted medical conditions, which can present challenges such as managing multiple care tasks, adapting to rapidly changing client needs, and coordinating with various healthcare professionals. To manage these challenges, it is important to maintain clear communication with the wider care team, keep up-to-date with training, and utilize support resources provided by your employer. Building strong relationships with clients and their families also helps create a supportive environment, making it easier to address issues as they arise.

What are the most commonly searched types of Complex Care jobs in Arizona?

The most popular types of Complex Care jobs in Arizona are:

What cities in Arizona are hiring for Complex Care Assistant jobs?

Cities in Arizona with the most Complex Care Assistant job openings:

Complex Care Assistant jobs near you
Infographic showing various Complex Care Assistant job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Nursing Assistant/Patient Care Technician (NA/PCT)

Tucson, AZ • On-site

Naphcare, Inc.
Health Care and Social Assistance • 1 - 5K employees
Learn more about Naphcare, Inc.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

NaphCare rating

6.4

Company rating: 6.4 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

Overview

NaphCare is seeking to hire a Nursing Assistant/Patient Care Technician (NA/PCT) to join our team of medical professionals in the Arizona Department of Corrections - Tucson in Tucson, AZ.

Pay rates range from $18.00 to $20.00 per hour based on shift, site needs, licensure, and experience.

Full Time and Part Time positions may be available! 

As a Correctional NA/PCT, you will work under the supervision of a registered nurse alongside correctional officers and other medical professionals to provide care to the individuals in residence. Working within a controlled environment, where security is top priority and the days are never dull, you will have various duties to keep you engaged including assisting physicians and other healthcare professionals with examinations, taking patient histories, vital signs, supporting administrative tasks, etc. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.

Responsibilities

As a NA/PCT, you will play a critical role in our continued mission to provide quality healthcare that protects the rights, dignity, and health of our unique patient population. Duties and responsibilities may include and not be limited to:

Clinical Duties:

  • Assist with performing patient assessments, interviewing patients about current health problems, medication history
  • Taking vital signs including blood pressure, temperature, respiration, and weight
  • Documenting medical history including medications, treatment and medical conditions
  • Assist with Activities of Daily Living (ADL) skills including bathing, dressing, feeding and mobility
  • Providing basic wound care, basic laboratory tests, basic patient education and instructions
  • Observing and reporting changes in patients' physical or mental health to nurses

Administrative Duties:

  • Scheduling and coordinating patient appointments
  • Maintaining inventory of medical and office supplies
  • Answering phones, emails and other forms of communications
Qualifications

New graduates are encouraged to apply!

Requirements / Qualifications

  • High school diploma or equivalent (GED)
  • Be able to obtain BLS CPR Certification (AHA required)
  • Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
  • Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements
  • Display integrity, professionalism and be able to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements
  • Must pass the facility's criminal background check and drug screening

Physical Capabilities:

Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

  • Health, dental & vision insurance that starts day one!
  • Prescriptions free of charge through our health plan, beginning day one!
  • Lowest Cost Benefits!
  • Employee Assistance Program (EAP) services
  • 401K and Roth with company contribution that starts day one!
  • Tuition Assistance
  • Referral bonuses
  • Term life insurance at no cost to the employee
  • Generous paid time off & paid holidays
  • Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.

 

Equal Opportunity Employer: disability/veteran

Want a better idea of what it's like to work in a jail? See what our LPNs do:

NaphCare - Life as an LPN - YouTube

Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare

Employment Type: FULL_TIME

What NaphCare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NaphCare

Sourced by ZipRecruiter

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare. NaphCare offers competitive compensation! Our full-time teammates have a top-notch benefits package, which includes medical, dental, vision, FREE prescriptions, flexible spending account, company-paid life and AD&D insurance with voluntary life and AD&D options, ST & LT disability, 401(k) company contribution, 20 days Paid Time Off, paid holidays, tuition assistance, employee referral bonuses, etc.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Birmingham, AL, US

Year founded

1989

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