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Complaints Analyst Jobs (NOW HIRING)

State of South Carolina

Complaints Manager

Columbia, SC · On-site

$53K - $90K/yr

DAY-TO-DAY ACTIVITIES Supervise the complaint analysts and complaint support staff in the Department's Legal Division Oversee quality control of the processing of complaints Take escalated and/or ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site +1

Role Responsibility: • Ensures the processing of complaints in a timely manner by coordinating ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...

Spectrum Vascular

Complaints Specialist

Warren, NJ

Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...

Spectrum Vascular

Complaints Specialist

Allentown, PA

Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site

Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint ... Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and ...

Jobgether

Analyze complaint data to identify trends, recurring issues, overdue cases, regulatory complaints, customer-impact patterns, and potential systemic conduct or compliance risks. * Drive root-cause ...

Shared Services Quality

Complaints Engineer II

Elkton, MD · On-site

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

Terumo Corporation

Complaints Engineer II

Elkton, MD · On-site

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

Socket.dev

Complaints Specialist, Quality

West Point, PA · On-site

$87K - $137K/yr

The role may also include process improvements, batch data analysis, and support for regulatory ... Complaints Governance meeting, Complaints Community of Practice (COP), and Health * Authority ...

Intuit

Regulatory Complaints Specialist

Charlotte, NC · On-site

As a Regulatory Complaints Specialist for Consumer Money, you will be a key driver within our ... analyses on complaint drivers and providing actionable insights to proactively close risk gaps

Upstart

Senior Complaints Specialist

OR · On-site +1

$82K - $113K/yr

Analyze complaint trends and recurring issues to identify root causes and recommend improvements that reduce repeat complaints and customer harm. * Partner with Operations, Legal, Compliance, Risk ...

MSD Malaysia

$87K - $137K/yr

Performing investigations and second person review for customer complaints aimed to prevent ... Data Analysis * Decision Making * Documentation Review * Environmental Stewardship * Equipment ...

Terumo Corporation

Complaints Engineer II

Elkton, MD

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

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Showing results 21-40

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Complaints Analyst information

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How much do complaints analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for complaints analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What is the difference between Complaints Analyst vs Customer Service Representative?

AspectComplaints AnalystCustomer Service Representative
CredentialsTypically requires a bachelor’s degree in business, communications, or related fieldsOften requires a high school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentMostly office-based, analyzing complaint data and preparing reportsCustomer-facing roles, handling inquiries via phone, email, or chat
Industry UsageCommon in finance, insurance, healthcare, and telecom sectorsWidely used across retail, telecom, banking, and service industries
Primary FocusInvestigating, analyzing, and resolving complaints systematicallyProviding immediate assistance and resolving customer issues

While both roles involve handling customer issues, a Complaints Analyst focuses on analyzing complaint data and improving processes, whereas a Customer Service Representative provides direct support to customers. The roles differ mainly in scope and responsibilities but often work together to enhance customer satisfaction.

What does a complaints analyst do?

A complaints analyst reviews and investigates customer complaints to identify issues and improve service quality. They analyze complaint data, prepare reports, and work with other departments to resolve problems efficiently, often using data analysis tools and customer service skills.
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Complaints Analyst jobs near you
Infographic showing various Complaints Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.

Analyst - Mortgage Complaints & UDAAP Testing

Remote

Treliant LLC
Business Management Consulting • 51 - 200 employees
Learn more about Treliant LLCexternal

$75/hr

Temporary

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Overview
Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges.
We provide data-driven, technology-enabled consulting, implementation, staffing, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients.
Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, Europe, and Asia.
Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual's worldview, experiences and system of beliefs ("the principles"). We believe in championing every voice and ensuring everyone's full potential.
Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients.
Responsibilities
While the scope of each project may be different, your duties & responsibilities may include:
  • Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call
  • Identify whether calls constitute a complaints accordance with specified definitions
  • Identify whether there may be UDAAP/UDAP concerns
  • Update testing systems to report identified observations, errors and failures
  • Explain and support findings
  • Contribute to the regular status reporting
  • Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
  • Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work

Qualifications
  • 5+ years of relevant or applicable work experience
  • Bachelor's degree from an accredited college or university
  • Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
  • Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus)
  • Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity
  • Ability to analyze complex problems using data from multiple sources
  • Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally
  • Ability to communicate with confidence and demonstrate social awareness
  • Strong collaborative and interpersonal skills

Benefits
Primary Location: Remote
Primary Location Salary Range: $25/hr - $75/hr
Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace. In addition to a competitive base salary, candidate is eligible for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan.
If you want to be part of a dynamic team of professionals, we invite you to join the team at Treliant. We invest in people, and challenge you to advance your career while achieving your aspirations and goals. Here at Treliant, we pride ourselves on our collaborative team culture, where we embrace diversity of thought and innovation. If you strive for excellence and seek an inclusive environment apply on line treliant.com and follow us on LinkedIn.
Right to Work
Treliant is not in the position to provide sponsorship for this current position and so applicants must be able to work in the United States without requiring sponsorship.
Please note, Treliant receives a high volume of applications for all roles. While we will endeavor to respond to all applicants, this is not always possible. Should you not receive a response to your application within 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy arise.
Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.

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