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$16

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$46

How much do complaint resolution jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for complaint resolution in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is complaint resolution?

Complaint resolution specialists are professionals who handle and resolve customer or client complaints within an organization. Their primary role is to listen to concerns, investigate issues, and work towards a fair and satisfactory resolution for all parties involved. They may communicate directly with customers, collaborate with internal teams, and document outcomes to ensure continuous improvement. Effective complaint resolution helps maintain customer satisfaction and protects the organization's reputation.

What are the key skills and qualifications needed to thrive in complaint resolution?

To thrive in Complaint Resolution, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a relevant degree or training in conflict management. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Excellent interpersonal skills, patience, and emotional intelligence help professionals de-escalate situations and build trust with clients. These skills are crucial for resolving issues efficiently, maintaining customer satisfaction, and upholding a positive brand reputation.

What are some common challenges faced in a complaint resolution role, and how can they be effectively managed?

Professionals in Complaint Resolution often encounter challenges such as handling emotionally charged interactions, balancing the needs of customers with company policies, and resolving complex issues efficiently. Successfully managing these challenges requires strong communication skills, empathy, and the ability to stay calm under pressure. It's also important to be well-versed in company protocols and to collaborate closely with other departments, such as legal or technical support, to find fair solutions. Ongoing training and support from team leads can help individuals in this role continuously improve their problem-solving abilities.

What is the difference between Complaint Resolution vs Customer Service Representative?

AspectComplaint ResolutionCustomer Service Representative
Primary FocusResolving specific complaints and issuesAssisting customers with general inquiries
Skills NeededProblem-solving, conflict resolutionCommunication, patience
Work EnvironmentCall centers, support desksRetail, service industries
CertificationsCustomer service or conflict management certificationsNone typically required

Complaint Resolution specialists focus on addressing and resolving specific customer complaints, often requiring problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries and support. While both roles involve communication skills, Complaint Resolution roles are more specialized in conflict management, whereas Customer Service Representatives provide general assistance across various issues.

More about Complaint Resolution jobs

What cities are hiring for Complaint Resolution jobs?

Cities with the most Complaint Resolution job openings:

What states have the most Complaint Resolution jobs?

States with the most job openings for Complaint Resolution jobs include:

Complaint Resolution jobs near you
Infographic showing various Complaint Resolution job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

Customer Support - Resolution Specialist

Pewaukee, WI • On-site

Pro Mach, Inc.
Commercial and Service Industry Machinery Manufacturing • 1 - 5K employees
Learn more about Pro Mach, Inc.external

$17.50 - $23.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Support the resolution of escalated customer cases related to complaints, label concerns, replacements, credits, and returns.

  • Coordinate, track, and follow up on customer issue resolution activities through to completion.

  • Communicate service status updates to internal stakeholders and customers as needed.

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.
At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.
Do we have your attention? Keep reading.
ID Technology is seeking a Customer Support - Resolution Specialist to support the resolution of escalated cases related to customer complaints, label concerns, replacement needs, credits, returns, and related follow-up activity. The role works closely with customer service, operations, quality, suppliers, and other internal stakeholders to help move escalated matters to closure.
  • Manage customer issue resolution by coordinating, tracking, and following up on escalated customer complaint cases through completion.
  • Communicate customer issue and service status updates to internal stakeholders and, when needed, directly to customers to support timely resolution.
  • Submit and manage claims and issue resolutions related to customer orders, including follow-up with appropriate internal and external contacts.
  • Support account access and create shipments as needed to assist with order resolution and service requirements.
  • Create, log, and maintain packing slips and tracking information to ensure accurate shipment records and visibility.
  • Receive product into inventory and ensure related records are updated accurately.
  • Issue product out of inventory and maintain appropriate documentation for inventory movement.
  • Create commercial invoices and maintain the documentation needed to support compliant shipments and customer order processing.
  • Coordinate the disposition of defective and malfunctioning label products in partnership with the designated quality group.
  • Perform other related duties as assigned to support the ongoing needs of the business.

If this sounds like you...
  • High school diploma or GED required; additional education in business, customer service, manufacturing, quality, or related field preferred.
  • Minimum of two years of experience in customer service, complaint resolution, returns, production support, manufacturing, distribution, quality support, or a related environment.
  • Experience handling escalated issues, customer complaints, credits, returns, replacements, documentation, or cross-functional follow-up preferred.
  • Experience with QT9, ERP systems, CRM tools, Microsoft Office, or similar business systems preferred.
  • Strong organization, documentation, follow-up, problem-solving, and communication skills.
  • Ability to work effectively with internal teams, customers, suppliers, and employees at all levels of the organization.
  • Ability to manage multiple open items, prioritize appropriately, and escalate concerns when resolution is delayed or additional support is needed.

What's in it for you?
There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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About Pro Mach

Sourced by ZipRecruiter

Industry

Commercial and service industry machinery manufacturing and machinery manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Covington, KY, US

Social media

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