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Complaint Resolution Jobs in Alberta (NOW HIRING)

Coordinates order service by directing account representatives on quotations, proposals, project order management techniques, and customer complaint resolution. * Maintains sales staff by recruiting ...

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Reviewing and resolving client concerns and issues and ensure that the Bank's Customer Complaint Resolution Process is in place and effective. managing client relationships to ensure that credit ...

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... and complaint resolution Area of specialization · Office operations · Production Scheduling · Process improvement · Strategy · Communications · Customer relations Personal Suitability: · ...

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Collect, maintain and process payment within reservation systems. * Assist with complaint resolution promptly and professionally; knowing when to escalate if necessary. * Collaborate with internal ...

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Coordinates order service by directing account representatives on quotations, proposals, project order management techniques, and customer complaint resolution. * Maintains sales staff by recruiting ...

Coordinates order service by directing account representatives on quotations, proposals, project order management techniques, and customer complaint resolution. * Maintains sales staff by recruiting ...

New

Demonstrates experience in handling competing priorities, deadlines and applying sound interpersonal skills and excellent communication, complaint handling and problem resolution; * Demonstrated ...

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Showing results 1-20

Complaint Resolution information

See Alberta salary details

$12

$28

$51

How much do complaint resolution jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for complaint resolution in Alberta is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $40.14 per hour, depending on experience, location, and employer.

What is complaint resolution?

Complaint resolution specialists are professionals who handle and resolve customer or client complaints within an organization. Their primary role is to listen to concerns, investigate issues, and work towards a fair and satisfactory resolution for all parties involved. They may communicate directly with customers, collaborate with internal teams, and document outcomes to ensure continuous improvement. Effective complaint resolution helps maintain customer satisfaction and protects the organization's reputation.

What are the key skills and qualifications needed to thrive in complaint resolution?

To thrive in Complaint Resolution, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a relevant degree or training in conflict management. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Excellent interpersonal skills, patience, and emotional intelligence help professionals de-escalate situations and build trust with clients. These skills are crucial for resolving issues efficiently, maintaining customer satisfaction, and upholding a positive brand reputation.

What are some common challenges faced in a complaint resolution role, and how can they be effectively managed?

Professionals in Complaint Resolution often encounter challenges such as handling emotionally charged interactions, balancing the needs of customers with company policies, and resolving complex issues efficiently. Successfully managing these challenges requires strong communication skills, empathy, and the ability to stay calm under pressure. It's also important to be well-versed in company protocols and to collaborate closely with other departments, such as legal or technical support, to find fair solutions. Ongoing training and support from team leads can help individuals in this role continuously improve their problem-solving abilities.

What is the difference between Complaint Resolution vs Customer Service Representative?

AspectComplaint ResolutionCustomer Service Representative
Primary FocusResolving specific complaints and issuesAssisting customers with general inquiries
Skills NeededProblem-solving, conflict resolutionCommunication, patience
Work EnvironmentCall centers, support desksRetail, service industries
CertificationsCustomer service or conflict management certificationsNone typically required

Complaint Resolution specialists focus on addressing and resolving specific customer complaints, often requiring problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries and support. While both roles involve communication skills, Complaint Resolution roles are more specialized in conflict management, whereas Customer Service Representatives provide general assistance across various issues.

Infographic showing various Complaint Resolution job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $59,272 per year, or $28.5 per hour.

Senior Director - Sales

Calgary, AB • On-site

Other

Posted 3 days ago

New


Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 127 frontline employees who took The Breakroom Quiz


Job description

As the Senior Director – Sales, you will be responsible for leadership, management and profitability of an assigned sales region, market, or channel with a primary focus on strategy. You will be responsible for achieving sales and profitability goals through direction, organization, coordination, communication and development of field sales, inside sales, and other sales professionals.

Responsibilities
  • Develops go to market strategy for the specific end market within the business unit.

  • Prioritizes opportunities identified by business unit and ensures opportunity is being resourced by the center of excellence.

  • Develops and administers sales plan to ensure customer satisfaction, assigned quota attainment, and highly skilled and motivated staff.

  • Achieves annual sales and gross profit plan by implementing sales strategies and analyzing trends and results in conjunction with regional and business unit management team.

  • Establishes sales objectives.

  • Forecasts expected sales volume and profit for existing and new product lines and customers.

  • Ensures establishment and expansion of national, regional, and local supplier relationships.

  • Maintains sales volume, product mix, and selling price by keeping current with market supply and demand, changing trends, economic indicators, and competitors.

  • Coordinates order service by directing account representatives on quotations, proposals, project order management techniques, and customer complaint resolution.

  • Maintains sales staff by recruiting, selecting, orienting, and training employees.

  • Maintains sales staff results by counseling and disciplining employees, planning, monitoring, and appraising job results.

  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.

  • Forecasts and communicates intricate details to senior management.

Qualifications
  • High School Degree or Equivalent required; Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred

  • 10+ years Related industry professional sales experience

  • 7+ years experience leading and managing staff and programs at national, district or regional level

  • Experience managing direct reports/level managers within the job family (ex. Sales Manager)

  • Business and management principles, including strategic planning, resource allocation, leadership techniques, and coordination of people and resources

  • In-depth knowledge of distribution industry, related solutions, and products

  • Demonstrated ability to analyze, initiate and implement sales strategies to achieve forecasted goals

  • Ability to present professional sales approach to help people achieve personal and positional goals

  • Proven success in providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  • Strong verbal, written, analytical, persuasion and interpersonal skills

  • Ability to exercise teamwork, leadership and flexibility

  • Excellent time management and computer skills

  • Ability to travel 25% - 50%

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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