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Complaint Manager Jobs in Riverside, CA (NOW HIRING)

Primo Brands

Manager, Quality Assurance

Ontario, CA · On-site

$11K - $141K/mo

Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant ... Manage budgeting, purchasing and inventory of plant operating supplies such as filters, chemicals ...

New

iHerb.com

Director, Technical Management

Irvine, CA · Hybrid

$186K - $235K/yr

Oversee product safety monitoring, consumer complaint management, and adverse event reporting processes. * Lead packaging and labeling development, ensuring compliance with FDA, FTC, and relevant ...

The Stand Restaurants

Assistant Manager

Irvine, CA

$28/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Tustin, CA · On-site

$27 - $29/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Irvine, CA

$28/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Tustin, CA

$27 - $29/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

Dunkin

District Manager/Area Manager

Lake Forest, CA · On-site

$71K - $87K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Irvine, CA · On-site

$74K - $91K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Lake Forest, CA

$72K - $89K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Irvine, CA

$73K - $90K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Tustin, CA · On-site

$73K - $90K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

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All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Riverside, CA

Complaint Manager information

See Riverside, CA salary details

$24K

$64K

$106.9K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Riverside, CA is $64,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities near Riverside, CA are hiring for Complaint Manager jobs?

Cities near Riverside, CA with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $64,005 per year, or $30.8 per hour.

Manager, Quality Assurance

Primo Brands

Ontario, CA • On-site

$11K - $141K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Primo Brands rating

7.2

Company rating: 7.2 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

196th of 443 rated food and drinks producers

Job description

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
  • Base Salary: $118,18- $141,362 this role is eligible for a 20% annual bonus.
  • Location: Ontario, CA
  • Schedule: Monday-Friday 6:00AM-4:30PM hours and days may vary based on business needs

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits
Responsibilities
Responsibilities:
  • Serve as the lead within the plant for Company Quality initiatives including the implementation of Primo Brands Quality Management System
  • Serves as Food Safety Quality System (FSQS) Team Leader to ensure the training of Food Safety Team Members, ensure that the FSQS is established, implemented, maintained, and updated and reports to the Factory & Market Quality Managers on FSQS effectiveness & suitability
  • Prepare for all Company Quality Audits, ISO audits and respond to issues
  • Ensure compliance and record keeping for all mandated quality checks, testing, sampling and sanitation activities
  • Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant
  • Serve as primary plant liaison with the Customer Service Center, Consumer Affairs and with consumers for quality and complaint issues
  • Prepare and maintain permitting and licensing for the plant
  • Manage budgeting, purchasing and inventory of plant operating supplies such as filters, chemicals and lab supplies
  • Coordinate activities and develop good relationship with key vendors
  • Monitor the performance and competencies of plant QA staff and provide leadership, coaching and development as needed
  • Lead the execution of cultural changes and activities needed to support Primo Brands Continuous Excellence and the pursuit of TPM, serve as primary lead for Q pillar
  • Develop initiatives to improve plant performance against Primo Brands quality measures and ensure plant compliance with company and regulatory standards
  • Provide day-to-day leadership to QA Department and act as the primary liaison to Corporate QA, Corporate and outside laboratories, and to external regulatory agencies (CFIA, IBWA, EPA, etc.).
  • May serve as plant representative for regional quality forums and initiatives
  • Ability to travel on a periodic basis

Qualifications
Qualifications:
  • Bachelor's or Master's degree in chemistry, microbiology or related field preferred
  • 10 or more years of QA experience with 5 or more years of QA management experience within consumer products, specifically beverage, food or other clean manufacturing
  • Prior microbiology laboratory management (preferred) and manufacturing line inspection experience
  • Knowledge of ISO requirements and audits
  • Knowledge of Statistical Process Control, HACCP, sanitation, and hygienic design
  • Strong project management and computer skills, including Word, Excel, Access, & PowerPoint
  • ERP system and Quality system experience needed, SAP and Infinity preferred
  • Proven leadership skills, coaching and developing leaders & employees
  • Demonstrated ability to drive continuous improvement and manage to/achieve metrics
  • Strong communication skills with the ability to interact effectively with frontline employees, peers, and executives
  • Ability to drive positive change in both processes and systems and culture
  • Strong internal and external customer focus with great follow-up
  • Ability to provide after-hours support to a 24/7 operation for critical issues
  • Self-directed with high integrity and the maturity commensurate with being an effective manager
  • Authorization to work in the United States is required; employment sponsorship is not available.

If you're ready to embark on an exciting journey with Primo Brands, apply now!
Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

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