ZipRecruiter

Log In

1

Complaint Manager Jobs in Riverside, CA (NOW HIRING)

The Stand Restaurants

Assistant Manager

Irvine, CA

$28/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Irvine, CA

$28/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Tustin, CA

$27 - $29/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

The Stand Restaurants

Assistant Manager

Tustin, CA

$27 - $29/hr

Guest experience and complaint resolution * Cleanliness, food safety, and brand standards * Total ... Manager * 1+ year of restaurant management or AGM experience * Strong communicator who leads by ...

Dunkin

District Manager/Area Manager

Lake Forest, CA

$71K - $87K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Tustin, CA · On-site

$73K - $90K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Irvine, CA

$74K - $91K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Irvine, CA

$73K - $90K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Dunkin

District Manager/Area Manager

Lake Forest, CA

$72K - $89K/yr

Drive-thru speed, service times, order accuracy, GSS/guest feedback, and complaint resolution ... Manager retention, bench strength, training completion, and readiness of GM/ADM successors.

Stryker

Manager, Finance

Irvine, CA · Hybrid

$118K - $196K/yr

Own commercial P&L components, including revenue planning, operating expense management, and ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Stryker

Manager, Finance

Irvine, CA · On-site

$118K - $196K/yr

Own commercial P&L components, including revenue planning, operating expense management, and ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Unicare Health, LLC

Patient Advocate

Ontario, CA · On-site

$25 - $28/hr

Analyze complaint data to pinpoint root causes and recommend systemic improvements, working with quality assurance and risk management. Participate as a member of appropriate committees and task ...

Masimo

Software Quality Engineer II

Irvine, CA · On-site

$75K - $100K/yr

Job Summary The Software Quality Engineer II supports the development and lifecycle management of ... This position also contributes to continuous improvement initiatives, complaint investigations ...

Masimo

Software Quality Engineer II

Irvine, CA

$75K - $100K/yr

Job Summary The Software Quality Engineer II supports the development and lifecycle management of ... This position also contributes to continuous improvement initiatives, complaint investigations ...

Stryker

Associate Sourcing Manager- NPI

Irvine, CA · On-site

$102K - $171K/yr

As an Associate Sourcing Manager - NPI (Hybrid), you'll lead sourcing strategy for new product ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Stryker

Associate Sourcing Manager- NPI

Irvine, CA · Hybrid

$102K - $171K/yr

As an Associate Sourcing Manager - NPI (Hybrid), you'll lead sourcing strategy for new product ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

next page

Showing results 1-20

All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Riverside, CA

Complaint Manager information

See Riverside, CA salary details

$24K

$64K

$106.9K

How much do complaint manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for complaint manager in Riverside, CA is $64,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a Complaint Manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

How does a Complaint Manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What are the key skills and qualifications needed to thrive as a Complaint Manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.
What cities near Riverside, CA are hiring for Complaint Manager jobs? Cities near Riverside, CA with the most Complaint Manager job openings:
Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $64,005 per year, or $30.8 per hour.

QA Manager - Food mfg.

Techoundsllc

Rancho Cucamonga, CA

Full-time

Posted 3 days ago

Job description

Quality Assurance Manager is a hands-on leader responsible for overseeing food safety, quality systems, and regulatory compliance across our chilled food operations.
Responsibilities
  • Lead and manage QA team members, including Supervisors and Technicians.
  • Oversee implementation and maintenance of SQF, HACCP, and GMP standards
  • Ensure audit readiness and lead internal, customer, and third-party audits.
  • Manage customer complaints and drive root cause analysis and corrective actions.
  • Monitor sanitation practices and ensure compliance with regulatory requirements.
  • Develop and deliver training programs for QA and production staff.
  • Collaborate cross-functionally to resolve quality issues and improve processes.
  • Maintain and analyze quality metrics and KPIs (e.g., audit scores, complaint resolution time).
  • Lead product hold, release, and recall procedures.
  • Serve as the in-plant expert for crisis management and food safety.
  • Support sustainability and waste reduction initiatives.
Education and/or Experience:
  • Bachelor’s degree in food science, Microbiology, or related field (advanced degree preferred).
  • 10+ years of progressive experience in quality, food production, sanitation, or food safety.
  • Quality certifications preferred (e.g., CFS, CQM, CQE, CQA).
  • SQF or BRC certification required.
  • Proficiency in Microsoft Office and digital QMS platforms (e.g., SAP, TraceGains).
  • HACCP and Food Safety training required.
  • Strong leadership, communication, and project management skills.
  • Bi-lingual (Spanish/English) preferred.