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Complaint Manager Jobs in Riverside, CA (NOW HIRING)

Fortive

Manager, Product Quality

Irvine, CA · On-site

The role ensures high-quality, compliant, and efficient delivery of verification and validation activities, distributed product quality management, complaint intake, and quality data insights. Key ...

Mater Group

After Hours Manager

Redlands, CA

$70.58 - $76.63/hr

Establishes and maintains positive working relationships with diverse groups of service partners and the wider community through effective communication and complaint management strategies

New

BALT Group

Sr Product Marketing Manager

Irvine, CA · On-site

$129K - $170K/yr

Ability to establish KOL relationships to help deliver Peer-Peer training, Podium presentations, publications, complaint management etc. Collaborate with manager on annual strategic planning process ...

BALT Group

Sr Product Marketing Manager

Irvine, CA · On-site

$129K - $170K/yr

Ability to establish KOL relationships to help deliver Peer-Peer training, Podium presentations, publications, complaint management etc. Collaborate with manager on annual strategic planning process ...

Nura

Quality Assurance & Regulatory Manager

Irvine, CA · On-site

$100K/yr

... Documentation, Complaint Handling & Resolution, Ingredient/Manufacturer/Facility regulatory ... Supplier Quality Management • Oversee the FSVP Program at NURA ensuring qualification activities ...

iHerb.com

Director, Technical Management

Irvine, CA · Hybrid

$186K - $235K/yr

Oversee product safety monitoring, consumer complaint management, and adverse event reporting processes. * Lead packaging and labeling development, ensuring compliance with FDA, FTC, and relevant ...

Primo Brands

Manager, Quality Assurance

Ontario, CA · On-site

$11K - $141K/mo

Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant ... Manage budgeting, purchasing and inventory of plant operating supplies such as filters, chemicals ...

iHerb, LLC

Director, Technical Management

Irvine, CA · On-site +1

$186K - $235K/yr

Oversee product safety monitoring, consumer complaint management, and adverse event reporting processes. * Lead packaging and labeling development, ensuring compliance with FDA, FTC, and relevant ...

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All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Riverside, CA

Complaint Manager information

See Riverside, CA salary details

$24K

$64K

$106.9K

How much do complaint manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for complaint manager in Riverside, CA is $64,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities near Riverside, CA are hiring for Complaint Manager jobs?

Cities near Riverside, CA with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $64,005 per year, or $30.8 per hour.

Manager, Product Quality

Irvine, CA • On-site

Fortive
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about Fortiveexternal

Full-time

Re-posted yesterday

Fortive rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Title 

Manager, Product Quality 

Job summary 

Leads a global team responsible for executing scalable product quality activities across design quality and customer quality. The role ensures high-quality, compliant, and efficient delivery of verification and validation activities, distributed product quality management, complaint intake, and quality data insights. 

Key Responsibilities 

Under minimal supervision, general direction, and in accordance with applicable government laws, regulations, and ASP policies, procedures, and guidelines, this position shall: 

- Lead, coach, and develop a team of product quality professionals to deliver high-quality execution across design and customer quality workstreams.   

- Manage software verification and validation (V&V) execution, ensuring compliant, complete, and scalable delivery aligned to design controls and product lifecycle requirements.   

- Manage complaint intake, support APAC complaint investigations, ensuring quality, timeliness, and escalation of emerging product risks.   

- Own the end-to-end product quality lifecycle for distributed products. 

- Develop and maintain product quality dashboards and reporting to enable data-driven decision making and visibility of product performance and risk signals.   

- Implement scalable operating mechanisms, including standard work, automation, risk-based work tiering, and structured QMS workshop/Kaizen activities to improve efficiency, strengthen compliance, and reduce the cost of poor quality. 

- Ensure compliance with quality system requirements and regulatory expectations, maintaining audit readiness and robust documentation practices.   

- Collaborate globally and cross-functionally with RAQA, R&D, IT, Operations, Manufacturing, Supplier Quality, and regional teams to ensure clear interfaces, effective handoffs, alignment on quality priorities, and sustained execution of improvement initiatives. 

Education and Experience Requirements 

- Bachelor's degree (or equivalent experience) in Engineering, Quality, Computer Science, Life Sciences, or related discipline.   

- Minimum 6 years of experience in Product Quality, Design Quality, Customer Quality, or related field within medical device industry.   

- Minimum 2 years of experience leading or supervising professional employees or teams. 

Role and Competencies Requirements 

- Demonstrated ability to lead and develop professional teams while driving accountability for results.   

- Strong working knowledge of design controls, verification and validation, complaint handling, and post-market quality processes.   

- Ability to apply risk-based thinking and problem-solving to operational and technical quality challenges.   

- Experience driving process standardization, continuous improvement, scalable operating models, QMS workshops, Kaizen events, standard work deployment, and sustainment of process improvements. 

- Data-driven mindset with ability to leverage analytics to identify trends, risks, and performance gaps.   

- Strong communication skills to convey expectations, escalate issues, and guide stakeholders. 

- Knowledge of 21 CFR Part 820, ISO 13485, and EU MDR. 

- Experience in quality systems within medical device, pharmaceutical, or other regulated industry. 

- Experience supporting regulatory compliance inspections and audits. 

- Process excellence tools/methodologies (Six Sigma, FBS, etc.). 

- Good working knowledge of several FBS tools. 

- Travel: Domestic and International. 

What Fortive employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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