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Complaint Manager Jobs in Edmonds, WA (NOW HIRING)

Albertsons

QA Manager - Milk

Bellevue, WA · On-site

Lead supplier quality programs and own customer complaint management, including investigation and trend analysis. * Commercialization & Change Management:Partner with R&D and cross-functional teams ...

Albertsons

QA Coordinator - Bev

Bellevue, WA

$87K - $104K/yr

Support supplier quality programs and customer complaint management, including investigation and trend analysis. * Commercialization & Change Management: Partner with R&D and cross-functional teams ...

New

Graze Craze

Store Manager - Grazologist

Woodinville, WA · On-site

$22 - $25/hr

Role Description This is a full-time, on-site role located in Woodinville, WA, for a Store Manager ... Resolve escalated customer complaint Company Description Graze Craze is the leading charcuterie ...

Graze Craze

Store Manager - Grazologist

Woodinville, WA · On-site

$22 - $25/hr

Role Description This is a full-time, on-site role located in Woodinville, WA, for a Store Manager ... Resolve escalated customer complaint Company Description Graze Craze is the leading charcuterie ...

Via

Quality & Safety Manager

Seattle, WA · On-site

$28 - $30/hr

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety ... Review and assess complaint reports, driver feedback, and training session documentation. * Conduct ...

Via

Quality & Safety Manager

Seattle, WA

$28 - $30/hr

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety ... Review and assess complaint reports, driver feedback, and training session documentation. * Conduct ...

Motocruit

General Manager - Collision

Renton, WA · On-site

$90 - $130/hr

Prepare and finalize DRP complaint estimates after full disassembly and damage discovery * Update ... Manage production staff timekeeping and flag-hour procedures * Ensure payroll is processed ...

Stryker

Materials Manager

Redmond, WA

$118K - $196K/yr

The Materials Manager provides leadership across planning, procurement, inventory management ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Motocruit

General Manager - Collision

Renton, WA

Prepare and finalize DRP complaint estimates after full disassembly and damage discovery * Update ... Manage production staff timekeeping and flag-hour procedures * Ensure payroll is processed ...

Albertsons

QA Coordinator - Bev

Bellevue, WA · On-site

Support supplier quality programs and customer complaint management, including investigation and trend analysis. * Commercialization & Change Management: Partner with R&D and cross-functional teams ...

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All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Edmonds, WA

Complaint Manager information

See Edmonds, WA salary details

$25.3K

$67.4K

$112.6K

How much do complaint manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for complaint manager in Edmonds, WA is $67,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $75,800.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities near Edmonds, WA are hiring for Complaint Manager jobs?

Cities near Edmonds, WA with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Edmonds, WA as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,371 per year, or $32.4 per hour.

QA Manager - Milk

Bellevue, WA • On-site

Albertsons
Food and Beverage Stores • 10K+ employees

5.9

Company rating: 5.9 out of 10

Based on 1,167 frontline employees who took The Breakroom Quiz

69th of 123 rated grocery stores

Recommended by students

Paid breaks

Uninterrupted breaks

Learn more about Albertsonsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description


 Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Overview

The Quality Assurance Manager serves as the site leader for Food Safety, Quality, and Regulatory Compliance, accountable for protecting consumers, ensuring brand integrity, and enabling business growth.

This role leads and continuously improves the site's Food Safety & Quality Management System (FSQMS) to meet and exceed FDA, SQF (GFSI), and customer requirements. The QA Manager partners cross-functionally with Operations,Maintenance,Supply Chain,Product Development, and Commercial teams to mitigate risk, drive operational excellence, and support innovation and commercialization.

This position plays a critical leadership role in fostering a proactive food safety culture,leveragingdata and continuous improvement tools to enhance product quality,process capability, and regulatory readiness. 
 

Main responsibilities:

  • Lead Food Safety & Quality Systems:Own and continuously improve the site FSQMS (HACCP, FSMA/Preventive Controls, GMPs, SQF) to ensure audit readiness and full compliance.
  • Regulatory & Audit Leadership:Serve as primary contact for State, FDA, third-party, and customer audits; lead inspections, responses, and corrective action closure.
  • Product Safety Authority:Make final decisions on product release, holds, deviations, and disposition; oversee lab, environmental, and microbiological programs.
  • Quality Team Leadership:Develop and lead the QA team through effective mentorship, clear accountability, strategic hiring, structuredonboardingand ongoing capability development.  
  • Data-Driven Improvement:Establish KPIs and leverage data to drive risk reduction, root cause analysis, and continuous improvement.  
  • Supplier & Customer Quality:Lead supplier quality programs and own customer complaint management, including investigation and trend analysis.
  • Commercialization & Change Management:Partner with R&D and cross-functional teams to support new product launches and manage formulation, labeling, and process changes.  
  • People Leadership & Culture:Develop and lead the QA team while embedding a strong food safety and quality culture across the plant.  
  • Operational Partnership:Collaborate with Operations to improve process capability, reduce waste, and ensure consistent product quality.  

We are looking for candidates who possess the following:

  • Bachelor's degree in food science, Microbiology, or related discipline
  • 5 plus years of progressive experience in Quality or Food Safety leadership
  • DeepexpertiseinSQF, HACCP, and audit management
  • Demonstrated success in leading cross-functional initiatives,driving changeand     influencing stakeholders  

Preferred

  • BRC/SQF Practitioner and/or PCQI certification
  • Experience in beverage manufacturing
  • Familiarity with labeling systems and automated printing (e.g., Videojet)

Work Environment

  • Manufacturing environments
  • Flexibility to support audits, inspections, and businesscritical activities 

We also provide a variety of benefits including:

  • Competitive wages paid weekly
          Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values - Click below to view video:   ACI Values


A copy of the full job description can be made available to you.
 

#LI-AG1

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).  [If applicable:] Associates in this position may be eligible for a quarterly bonus. 

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