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Complaint Manager Jobs in Minnesota (NOW HIRING)

Abbott

Manager, Quality Manager - CAPA

Saint Paul, MN · On-site

The incumbent should also haveworkingknowledge and understand the relationship to other related Quality System elements, e.g., management responsibility, risk management, complaint management, design ...

Abbott

Manager, Quality Manager - CAPA

Saint Paul, MN · On-site

The incumbent should also haveworkingknowledge and understand the relationship to other related Quality System elements, e.g., management responsibility, risk management, complaint management, design ...

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All JobsComplaint JobsComplaint Manager JobsComplaint Manager Jobs in Minnesota

Complaint Manager information

See Minnesota salary details

$22.5K

$60.1K

$100.4K

How much do complaint manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for complaint manager in Minnesota is $60,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a complaint manager do?

A Complaint Manager is responsible for overseeing the process of receiving, investigating, and resolving complaints from customers or clients. They ensure that all complaints are handled in a timely, fair, and consistent manner, often working across teams to identify root causes and implement corrective actions. Additionally, Complaint Managers analyze complaint data to identify trends and suggest improvements to products, services, or processes. Their work helps organizations maintain customer satisfaction and comply with relevant regulations or standards.

What are the key skills and qualifications needed to thrive as a complaint manager, and why are they important?

To thrive as a Complaint Manager, you need strong analytical abilities, knowledge of regulatory standards, and experience in customer service or quality assurance, often supported by a relevant degree. Familiarity with complaint management systems, CRM software, and regulatory compliance tools is typically required. Exceptional problem-solving skills, empathy, and clear communication help build trust and effectively resolve issues. These skills ensure efficient resolution of complaints, regulatory compliance, and maintenance of customer satisfaction.

How does a complaint manager typically collaborate with other departments to resolve customer issues effectively?

A Complaint Manager works closely with departments such as Customer Service, Quality Assurance, Legal, and Operations to investigate and resolve complaints efficiently. They often facilitate meetings to gather information, ensure compliance with company policies, and develop action plans for resolution. This cross-functional collaboration helps address root causes, prevent future issues, and improve overall customer satisfaction. Strong communication and relationship-building skills are essential for coordinating these efforts and ensuring a timely response.

What is the difference between Complaint Manager vs Customer Service Supervisor?

AspectComplaint ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications in customer service or complaint handling are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice setting, managing complaint resolution teams, analyzing complaint dataOffice or retail environment, overseeing customer service staff, direct interaction with customers
Employer & Industry UsageUsed across industries like retail, healthcare, finance; employed by companies to handle escalated complaintsCommon in retail, hospitality, and service industries; focuses on daily customer interactions

The Complaint Manager focuses on overseeing complaint resolution processes, analyzing complaint data, and implementing improvements. In contrast, the Customer Service Supervisor manages frontline customer interactions, ensuring customer satisfaction. Both roles require strong communication skills but differ in scope and responsibilities.

What skills do complaint managers need?

Complaint managers need strong communication and interpersonal skills to effectively address customer issues. They should have problem-solving abilities, attention to detail, and proficiency with customer service tools or CRM systems. Additionally, skills in conflict resolution and the ability to work under pressure are important for managing complaints efficiently.

What cities in Minnesota are hiring for Complaint Manager jobs?

Cities in Minnesota with the most Complaint Manager job openings:

Complaint Manager jobs near you
Infographic showing various Complaint Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,088 per year, or $28.9 per hour.

Banking CSR Escalations - $25/hr Hybrid Remote

Minnesota Jobs

Shoreview, MN • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Complaint Resolution Specialist (SPOC)

Hybrid schedule: One week onsite, one week remote. Pay rate: $25/hour + Benefits. Hybrid Opportunity | 12-Month Contract | Career Growth Potential.

Are you a strong communicator who thrives in a fast-paced environment and enjoys helping customers navigate complex situations? We are seeking Customer Complaint Resolution Specialists to join a large financial services organization supporting escalated customer concerns through a dedicated Single Point of Contact (SPOC) team.

This is an excellent opportunity to gain experience with a leading financial institution, build valuable customer advocacy skills, and position yourself for potential long-term career opportunities.

Position Overview

As a member of the Single Point of Contact (SPOC) team, you will serve as the primary liaison for customers who have active complaint cases. Rather than investigating or determining final resolutions, your focus will be on maintaining communication with customers throughout the complaint resolution process.

You will provide updates, gather information, answer questions, and ensure customers feel supported while their cases are being reviewed by specialized case management teams.

Key Responsibilities
  • Serve as the primary point of contact for customers with active complaint cases.
  • Handle inbound and outbound customer calls throughout the complaint lifecycle.
  • Introduce yourself to customers assigned to your queue and establish ongoing communication.
  • Collect relevant information and documentation from customers.
  • Provide status updates and communicate final case decisions.
  • Document all customer interactions accurately within a web-based case management system.
  • Support customers with inquiries related to financial products and services.
  • Review complaints for regulatory and non-regulatory considerations and classify risks appropriately.
  • Perform complex administrative and customer support tasks.
  • Work collaboratively with internal escalation teams to ensure timely issue resolution.
  • Manage multiple cases simultaneously while meeting established deadlines and service expectations.

Schedule

  • Training Period: Monday - Friday, 8:00 AM - 5:00 PM, 100% onsite during training (approximately 30-60 days).
  • Post-Training: Monday - Friday, 8:00 AM - 5:00 PM.

Contract Details

  • Initial contract term: 12 months.
  • Current project estimated to run 7-9 months, with potential extensions based on business needs.
  • Opportunities may exist to transition into other departments or projects following completion of the assignment.
  • High-performing contractors may be considered for future permanent opportunities as business needs allow.

Why Apply?

  • Gain experience with a nationally recognized financial services organization.
  • Develop expertise in customer advocacy, complaint management, and financial services operations.
  • Exposure to a highly regulated environment with strong career development potential.
  • Opportunity to build valuable skills that can lead to future advancement opportunities.

Apply today if you're passionate about customer experience, thrive under pressure, and have the communication skills to help customers through complex situations.

Job Type & Location: This is a Contract position based out of Shoreview, MN.

Pay and Benefits: The pay range for this position is $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a hybrid position in Shoreview, MN.

Application Deadline: This position is anticipated to close on Aug 30, 2026.

Apply