ZipRecruiter

Log In

1

Community Support Lead Jobs in Florida (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead At Paradigm, we're revolutionizing home care through innovative technology ... Joining our team means becoming part of a supportive community that values continuous learning and ...

BofA Securities

Business Support Lead II

Jacksonville, FL · On-site

$31.97 - $51.83/hr

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and ... Bank of America is committed to an in-office culture that supports collaboration, engagement, and ...

Ci

Executive Technology Support Lead

Miami, FL · Hybrid

... communities they care about. We focus on exceeding expectations, simplifying lives, and ... Role Overview The Executive Technology Support Lead delivers high-touch, white-glove technology ...

BofA Securities

Operations Support Lead II

Tampa, FL · On-site

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and ... Bank of America is committed to an in-office culture that supports collaboration, engagement, and ...

JETSET Pilates

Community Lead - Viera

Viera, FL

From helping launch a brand-new studio to supporting its long-term growth, the Community Lead plays a key role in building awareness, generating leads, and creating an exceptional member experience.

JETSET Pilates

Community Lead - Viera

Viera, FL

From helping launch a brand-new studio to supporting its long-term growth, the Community Lead plays a key role in building awareness, generating leads, and creating an exceptional member experience.

TRC Companies, Inc.

OMS Applications Lead

Tampa, FL · On-site

$133K - $174K/yr

Together, TRC and WSP's 83,000 experts create positive, long-lasting impacts for our communities ... Collaborate with customers to understand operational needs and support planning, configuration ...

next page

Showing results 1-20

All JobsCommunity Support Lead JobsCommunity Support Lead Jobs in Florida

Community Support Lead information

What does a community support lead do?

A Community Support Lead oversees the support and engagement of a company's community, often acting as a bridge between users and the organization. Their responsibilities include managing support teams, resolving escalated issues, developing community guidelines, and fostering a positive environment. They also analyze feedback to improve products or services and may coordinate events or initiatives to boost community engagement. Strong communication and leadership skills are essential for this role.

What are the key skills and qualifications needed to thrive as a community support lead, and why are they important?

To excel as a Community Support Lead, you need strong experience in customer service, conflict resolution, and knowledge of community management best practices, often supported by a relevant bachelor's degree. Familiarity with support ticket systems, CRM platforms, and community management tools like Zendesk or Discord is typically required. Outstanding communication, empathy, and leadership skills help you engage users and guide a support team effectively. These abilities ensure a positive community environment, prompt issue resolution, and high member satisfaction.

How does a community support lead typically collaborate with other departments to enhance the customer experience?

A Community Support Lead often acts as a bridge between the support team and other departments such as product development, marketing, and engineering. They gather feedback from community interactions and communicate recurring issues or feature requests to relevant teams. This cross-functional collaboration ensures that customer needs are prioritized in product updates and that marketing campaigns accurately address community concerns. Regular meetings and shared reporting systems are commonly used to facilitate this collaborative workflow and drive continuous improvement.

What is the difference between Community Support Lead vs Community Outreach Coordinator?

AspectCommunity Support LeadCommunity Outreach Coordinator
Required CredentialsHigh school diploma or equivalent; experience in community support rolesHigh school diploma or equivalent; experience in outreach or communication roles
Work EnvironmentDirect interaction with community members, support centers, online platformsOrganizing events, building partnerships, engaging with community groups
Employer & Industry UsageNonprofits, social services, community organizationsNonprofits, government agencies, advocacy groups
Search & Comparison IntentUnderstanding support roles within communitiesLearning about community engagement and outreach efforts

The Community Support Lead focuses on providing direct support and assistance to community members, often handling case management and support services. In contrast, the Community Outreach Coordinator emphasizes building relationships, organizing events, and expanding community engagement efforts. Both roles are vital in community-focused organizations but differ in their primary functions and daily activities.

What cities in Florida are hiring for Community Support Lead jobs?

Cities in Florida with the most Community Support Lead job openings:

Infographic showing various Community Support Lead job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support Lead

Miami, FL • On-site

Paradigm Senior Services
Finance and Insurance • 11 - 50 employees
Learn more about Paradigm Senior Servicesexternal

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Support Lead

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities
  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned
Experience and Skills
  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required
Education and Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field
What We Offer
  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support
Compensation

$55,000-$65,000 depending on experience

Apply