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Community Support Lead Jobs (NOW HIRING)

Devereux

Community Support Professional

Malvern, PA · On-site

$18 - $20/hr

CAAPP is seeking Community Support Professionals (CSPs) who have at least six (6) months of ... and called to lead. We also believe a strong commitment to diversity, equity, inclusion and ...

Devereux

Community Support Professional

Malvern, PA · On-site

$18 - $20/hr

CAAPP is seeking Community Support Professionals (CSPs) who have at least six (6) months of ... and called to lead. We also believe a strong commitment to diversity, equity, inclusion and ...

Devereux

Community Support Professional

Malvern, PA · On-site

$18 - $20/hr

CAAPP is seeking Community Support Professionals (CSPs) who have at least six (6) months of ... and called to lead. We also believe a strong commitment to diversity, equity, inclusion and ...

Broadway

Community Support Specialist

Pekin, IL · On-site

$20 - $27/hr

The Community Support Specialist provides community support and case coordination services for a ... lead role in the consumer centered planning process developing implementation strategies ...

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Community Support Lead information

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How much do community support lead jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for community support lead in the United States is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.09 per hour, depending on experience, location, and employer.

What does a community support lead do?

A Community Support Lead oversees the support and engagement of a company's community, often acting as a bridge between users and the organization. Their responsibilities include managing support teams, resolving escalated issues, developing community guidelines, and fostering a positive environment. They also analyze feedback to improve products or services and may coordinate events or initiatives to boost community engagement. Strong communication and leadership skills are essential for this role.

What are the key skills and qualifications needed to thrive as a community support lead, and why are they important?

To excel as a Community Support Lead, you need strong experience in customer service, conflict resolution, and knowledge of community management best practices, often supported by a relevant bachelor's degree. Familiarity with support ticket systems, CRM platforms, and community management tools like Zendesk or Discord is typically required. Outstanding communication, empathy, and leadership skills help you engage users and guide a support team effectively. These abilities ensure a positive community environment, prompt issue resolution, and high member satisfaction.

How does a community support lead typically collaborate with other departments to enhance the customer experience?

A Community Support Lead often acts as a bridge between the support team and other departments such as product development, marketing, and engineering. They gather feedback from community interactions and communicate recurring issues or feature requests to relevant teams. This cross-functional collaboration ensures that customer needs are prioritized in product updates and that marketing campaigns accurately address community concerns. Regular meetings and shared reporting systems are commonly used to facilitate this collaborative workflow and drive continuous improvement.

What is the difference between Community Support Lead vs Community Outreach Coordinator?

AspectCommunity Support LeadCommunity Outreach Coordinator
Required CredentialsHigh school diploma or equivalent; experience in community support rolesHigh school diploma or equivalent; experience in outreach or communication roles
Work EnvironmentDirect interaction with community members, support centers, online platformsOrganizing events, building partnerships, engaging with community groups
Employer & Industry UsageNonprofits, social services, community organizationsNonprofits, government agencies, advocacy groups
Search & Comparison IntentUnderstanding support roles within communitiesLearning about community engagement and outreach efforts

The Community Support Lead focuses on providing direct support and assistance to community members, often handling case management and support services. In contrast, the Community Outreach Coordinator emphasizes building relationships, organizing events, and expanding community engagement efforts. Both roles are vital in community-focused organizations but differ in their primary functions and daily activities.

What cities are hiring for Community Support Lead jobs?

Cities with the most Community Support Lead job openings:

What states have the most Community Support Lead jobs?

States with the most job openings for Community Support Lead jobs include:

What are popular job titles related to Community Support Lead jobs?

For Community Support Lead jobs, the most frequently searched job titles are:

Infographic showing various Community Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,434 per year, or $23.8 per hour.

Community Support Staff

Santa Cruz, CA • On-site

Harbor Supported Living Services, Inc.
Human Resource Programs Administration • 51 - 200 employees
Learn more about Harbor Supported Living Services, Inc.external

$17.25 - $23/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Implement training and support services to individuals as specified in Individual Support Plan (ISP).

  • Participate in the development and implementation of support plans and maintain all necessary individual records and evaluations.

  • Communicate with team members regarding services and training for each individual supported.

Job description

Description:

Responsibilities:

Community Support Staff provide training and habilitation services and instruction, as well as, personal assistance to individuals in their own homes, neighborhoods and/or school or job sites. Under supervision of Lead Staff and Facilitators, Community Support Staff will provide support to individuals who have one or more of the following challenges or needs: developmental disabilities, physical challenges, need for psychological support.


Agency Philosophy:

Empower individuals to choose and live in their own homes, have profitable jobs, develop friendships and participate in community life and activities.


Duties:

  1. Implement training and support services to individuals as specified in Individual Support Plan (ISP). The areas of training and monitoring include, but are not limited to: housing, personal finance, mobility and accessibility, health and safety, relationships, recreation, self advocacy, job training, decision making and problem solving.
  2. Participate in the development and implementation of support plans.
  3. Maintain all necessary individual records and evaluations.
  4. Complete and maintain shift notes and medication documentation.
  5. Participate in team meetings to discuss services.
  6. Provide input for program planning
  7. Communicate as required/requested with team Lead and Facilitator concerning services, training, etc. with each individual you support.


Job Duty Allocation

  1.  No time in excess of 20% of any given shift shall be allocated toward completing housekeeping tasks and duties alone
  2.  Activities that pertain to training new staff on housekeeping duties or supporting persons we support to complete housekeeping duties should not be factored into the 20% of time allocated
  3. If you feel that you are spending more than 20% of your shifts completing housekeeping tasks, please contact your direct supervisor to resolve this matter.
  4.  Examples of housekeeping tasks may include washing dishes, laundry, scrubbing, or sweeping floors.


Qualifications/Education:

Knowledge of the needs of persons with developmental disabilities, possess the skills to effectively teach persons with disabilities, demonstrate the ability to encourage persons supported to make informed choices, and facilitate opportunities for growth in the individuals supported. Must be able to work with minimal supervision.


Experience/Requirements:

  1. High School diploma or equivalent
  2. Two years experience and/or training in the fields of developmental disabilities, psychology, etc. are beneficial but not required
  3. The ability to maintain CPR/First Aid Certification
  4. Must maintain valid California driver’s license and proper insurance if you will be driving with the person supported
  5. Department of Justice level criminal background check


The foregoing statements describe the general purposes and responsibilities assigned to this position and are not an exhaustive list of all responsibilities, duties, and skills that may be required.


Requirements: