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Community Support Associate Jobs in Toronto, ON (NOW HIRING)

Proofpoint

Product Support Engineer

Toronto, ON

Industry certifications such as AWS Certified Solutions Architect Associate, MCP, MCSA, MCSE, CCNA ... Annual wellness and community outreach days * Always on recognition for your contributions * Global ...

Royal Bank of Canada

Associate

Oakville, ON · On-site

CA$37K - CA$50K/yr

... to our communities, and achieve success that is mutual. You will also benefit from: * A ... Leaders who support your development through coaching and managing opportunities * An opportunity ...

Royal Bank of Canada

Manager, Associates

Whitby, ON

Collaborate with partners to integrate the Associate role as the key support on the Financial ... Proven application of business acquisition, establishing community and client relationships, and ...

Savers/Value Village

Warehouse Associate

Toronto, ON

CA$18.15 - CA$21.78/hr

The Warehouse Associate supports the Savers vision by safely handling, separating, sorting, and organizing material and goods delivered to the Processing Warehouse from our stores and community ...

Culture Athletics

Retail Sales Associate

Toronto, ON

CA$17.95/hr

Retail Sales Associate (Run Specialist) Part-Time Positions Available Culture Athletics is hiring ... community-first atmosphere * Support day-to-day store operations, including merchandising ...

Spark Power

Engineering Associate

Hamilton, ON · On-site

$70K - $80K/hr

Engineering Associate The Engineering Associate supports civil and structural engineering ... Our highly skilled and dedicated people, located in the communities we serve, combined with our ...

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Community Support Associate information

What does a community support associate do?

A Community Support Associate provides assistance and resources to individuals within a community, often helping them access services, resolve issues, and improve their overall well-being. They may work with diverse populations, including families, the elderly, or people with disabilities, to offer guidance, advocacy, and support. Their responsibilities can include answering questions, connecting people with local programs, and facilitating communication between community members and service providers. The goal is to empower individuals and strengthen the community as a whole.

What are the key skills and qualifications needed to thrive as a community support associate, and why are they important?

To thrive as a Community Support Associate, you typically need a background in social work, psychology, or a related field, along with strong interpersonal and problem-solving skills. Familiarity with client management software, documentation systems, and sometimes certifications in mental health or crisis intervention are valuable. Outstanding communication, patience, and cultural sensitivity enable you to connect with diverse clients and respond effectively to their needs. These skills and qualities are crucial for providing meaningful support and facilitating positive outcomes for individuals in the community.

How does a community support associate typically collaborate with other departments to resolve member issues?

Community Support Associates often work closely with teams like product, engineering, and marketing to address member concerns efficiently. When a technical issue arises, they may escalate tickets to the engineering team and provide detailed feedback to ensure swift resolution. Regular cross-department meetings or updates help keep everyone aligned on recurring community concerns or feature requests. This collaborative approach not only enhances the member experience but also gives associates insight into broader company operations, which can be valuable for career development.

What is the role of a community support associate?

A community support associate provides assistance and guidance to community members, addressing their questions, resolving issues, and fostering engagement. They often communicate via chat, email, or phone, and may use customer support tools or platforms to track interactions and ensure a positive experience.

What job categories do people searching Community Support Associate jobs in Toronto, ON look for?

The top searched job categories for Community Support Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Community Support Associate jobs?

Cities near Toronto, ON with the most Community Support Associate job openings:

Community Support Associate jobs near you
Infographic showing various Community Support Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Product Support Engineer

Proofpoint

Toronto, ON

Full-time

Posted 11 days ago

Proofpoint rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 118 rated security

Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate should have strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex software technical issues. You will interact directly with our large enterprise customers to provide software technical support in a professional manner. The daily work includes regular updating of technical support cases to record progress of open issues in our call tracking system and hosting online sessions with customers to diagnose reported problems.

Individuals successful in this role may have also worked as:

  • Technical Service/Support Representative

  • Technical Support Engineer

  • Customer Service Representative

  • Help Desk Agent

This role requires in-office presence 4 days a week.

Your day-to-day

  • Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)

  • Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines

  • Advise customers regarding the product's proper use and address specific systems/configuration issues

  • Manage product escalations, act as a liaison between customers, and various levels of tiered support

  • Work closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.

  • Shift work may be required (hours may differ depending on customer demand and business need)

  • Occasional weekend and holiday support may be required.

What you bring to the team

  • 3+ years of Product Support, Technical Support, or related customer-facing technical experience.

  • Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations, integrations, and protocols.

  • Hands-on experience troubleshooting Microsoft Windows Server, Active Directory, and Internet Information Services (IIS).

  • Understanding of Microsoft Exchange and SMTP messaging architecture.

  • Excellent verbal and written communication skills with the ability to effectively interact with customers, peers, management, and executive stakeholders.

  • Experience conducting customer troubleshooting sessions using Zoom, WebEx, Microsoft Teams, or similar remote collaboration tools.

  • Passion for customer service, customer experience, and customer support.

  • Must be legally authorized to work in Canada.

What sets you apart

  • Experience with AWS services, including S3, EC2, IAM, and CloudWatch.

  • Experience with Grafana and other monitoring, observability, and log analysis tools.

  • Experience with PowerShell scripting and automation.

  • Industry certifications such as AWS Certified Solutions Architect Associate, MCP, MCSA, MCSE, CCNA, or CCNP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

  • Competitive compensation

  • Comprehensive benefits

  • Career success on your terms

  • Flexible work environment

  • Annual wellness and community outreach days

  • Always on recognition for your contributions

  • Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

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