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Community Support Associate information

What does a community support associate do?

A Community Support Associate provides assistance and resources to individuals within a community, often helping them access services, resolve issues, and improve their overall well-being. They may work with diverse populations, including families, the elderly, or people with disabilities, to offer guidance, advocacy, and support. Their responsibilities can include answering questions, connecting people with local programs, and facilitating communication between community members and service providers. The goal is to empower individuals and strengthen the community as a whole.

What are the key skills and qualifications needed to thrive as a community support associate, and why are they important?

To thrive as a Community Support Associate, you typically need a background in social work, psychology, or a related field, along with strong interpersonal and problem-solving skills. Familiarity with client management software, documentation systems, and sometimes certifications in mental health or crisis intervention are valuable. Outstanding communication, patience, and cultural sensitivity enable you to connect with diverse clients and respond effectively to their needs. These skills and qualities are crucial for providing meaningful support and facilitating positive outcomes for individuals in the community.

How does a community support associate typically collaborate with other departments to resolve member issues?

Community Support Associates often work closely with teams like product, engineering, and marketing to address member concerns efficiently. When a technical issue arises, they may escalate tickets to the engineering team and provide detailed feedback to ensure swift resolution. Regular cross-department meetings or updates help keep everyone aligned on recurring community concerns or feature requests. This collaborative approach not only enhances the member experience but also gives associates insight into broader company operations, which can be valuable for career development.

What is the role of a community support associate?

A community support associate provides assistance and guidance to community members, addressing their questions, resolving issues, and fostering engagement. They often communicate via chat, email, or phone, and may use customer support tools or platforms to track interactions and ensure a positive experience.

What are popular job titles related to Community Support Associate jobs in Connecticut?

For Community Support Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Community Support Associate jobs in Connecticut look for?

The top searched job categories for Community Support Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Community Support Associate jobs?

Cities in Connecticut with the most Community Support Associate job openings:

Community Support Associate jobs near you
Infographic showing various Community Support Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Community Support Worker: Community Support for Families - 7129

Community Health Resources

Willimantic, CT • On-site

$20/hr

Full-time

Retirement, PTO

Posted 23 days ago

Job description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.
JOB TITLE: Community Support Worker
EMPLOYMENT TYPE: Full-time, 40 hours/wk
SCHEDULED HOURS: Monday-Friday, 8AM-4:30PM; 2 evenings per week of availability as needed
PROGRAM/LOCATION: Community Support for Families; Willimantic, CT
PC#: 1243
ABOUT THE PROGRAM: COMMUNITY SUPPORT FOR FAMILIES
Community Support for Families provides coordination of care for children and adults referred from DCF's Differential Response System. Community Support Workers and Parent Navigators assist the family through a child and family team process that develops care plans based on functional strengths and needs. The workers and the community work as a team to meet the needs of families who may present with a variety of basic needs, behavioral health, substance abuse and/or linkage to community services.
ABOUT THE POSITION: Community Support Worker
Position Highlights
  • The perfect mix of autonomy and team solidarity to support your day-to-day work.
  • Team meetings and weekly supervision focused on collaboration and professional growth.
  • Some schedule flexibility based on client availability.
  • Connect with clients in the community at their home, or community settings- Everyday is a new experience!
  • Mileage reimbursement and a company vehicle available for shared team use.
  • Build relationships with clients that have a lasting impact on their lives.

Duties & Responsibilities
  • Assesses whole family needs including basic needs, therapeutic, medical, and other needs
  • Provides support and crisis management related to family needs.
  • Assists in linking families with needed community support services, programs, and agencies; advocates for clients' rights and access to services.
  • Works as liaison with DCF, hospitals, other community-based services, family members, and significant others.
  • Processes appropriate requests for flex funding
  • Works in collaboration with Parent Navigators
  • Additional duties as assigned.

QUALIFICATIONS:
Education: A bachelor's degree in a Human Services related field is preferred, an associate's degree plus two years' experience in a related field in lieu of bachelor's, or high school diploma with a minimum of 4 years' experience in related field will be considered.
Experience: Minimum of 2 years' experience in mental health related setting.
Licensure/Certification/Registration: Valid driver's license.
Other Qualifications: Bilingual in Spanish and English preferred.
Why Join CHR?
Award-Winning Workplace:
  • Proudly recognized as a Top Workplace for 13 consecutive years!

Generous Time Off:
  • Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings:
  • Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance:
  • Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support:
  • Tuition reimbursement and professional development programs.
  • Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
  • Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development:
  • FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
  • Clinical supervision and/or mentoring available at many programs.
  • Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program:
  • Annual wellness stipend.
  • FREE premium subscription to the Calm app, for employees and their families.
  • Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
  • Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement:
  • Participate in leadership luncheons with our CEO and various agency committees!

Stay Informed:
  • Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More:
  • Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!
COMPENSATION*:
$20.00/hour min, and up commensurate upon experience.
*Actual rates are determined at the time of offer and are based off relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an equal opportunity employer, and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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