Community Service Jobs in Troy, MI (NOW HIRING)

In this position...

Serving as the primary bridge between Business Owners and Information Technology (IT), this role manages complex systems to ensure they meet evolving business requirements. The FMC Dealer Community Manager ensures optimal platform performance and content relevance while fostering a robust, collaborative online community for dealership personnel. This position is critical in modernizing dealer communications and driving the adoption of next-generation digital tools.

You'll have...

Bachelor's degree required 

Content Management Systems (CMS): Hands-on experience with enterprise-level platforms (e.g., Adobe

Experience Manager (AEM), SharePoint, MS-CMS).

SEO & Digital Marketing: Proficiency in keyword research, metadata optimization, on-page SEO best practices,

and monitoring web traffic metrics.

Technical Tools: Proficiency in JIRA for ticketing/workflow, Microsoft Forms for data collection, and the

Microsoft Office Suite (Advanced Excel, PowerPoint, Word).

Communication: Exceptional oral, written, and presentation skills, with the ability to translate technical

requirements into business-friendly language.

Even better, you may have...

Product Management Mindset: Ability to treat the platform as a "product," managing a backlog of features and

prioritizing based on User Experience (UX) and business value.

UX/UI Awareness: Understanding of user-centric design principles to ensure platform updates are intuitive for

dealership personnel.

Change Management: Skills in guiding users through digital transformations and the adoption of new software

tools.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   #LI-LB1

What You'll Do...

Platform Governance: Serve as the product lead for the FMC Dealer platform, overseeing content

architecture, updates, and system performance across all designated platforms.

Digital Tool Development: Lead the end-to-end development and management of Message Center

communications, including online forms (surveys/registrations), mobile service ordering interfaces, and

advanced search functionalities.

Technical Modernization: Drive the roadmap for the development and launch of new communication

tools designed to replace legacy electronic field communications.

Cross-Functional Liaison: Act as the primary point of contact for IT Security, SPS, and BAC/WSG groups

to manage login protocols, systems communications, and technical troubleshooting.

Reporting & Optimization: Manage online mail-merge reporting and program content areas, ensuring

data integrity and user-friendly access to critical dealer information.

Community Management: Oversee the FMCDealer Community, implementing strategies to increase

engagement and provide a collaborative space for dealer peer-to-peer support.

EXPERIENCE AND BACKGROUND REQUIREMENTS

Leadership & Culture: Proven ability to model Ford+ Behaviors and contribute to a high-energy, dynamic

team culture.

Dealership Operations: Established track record of working directly with a franchised dealer network,

with a deep understanding of dealership departmental operations (Sales, Service, or Parts).

Strategic Execution: Demonstrated experience balancing "big picture" strategy with tactical execution;

ability to pivot quickly in a fast-changing digital landscape.

Project Management: Experience managing multiple complex projects simultaneously using Ford OS

behaviors, meeting strict deadlines, and coordinating with global stakeholders across multiple time zones.

Process Improvement: A track record of implementing new processes and digital applications with a

focus on continuous improvement and discipline.

Data-Driven Mindset: Experience using metrics and analytics to guide decision-making and build

persuasive business cases for management.

Stakeholder Management: Ability to interface effectively with all levels of management and hold cross-

functional teams accountable for delivering results and ensuring dealer satisfaction.