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Community Resource Navigator Jobs in Ohio (NOW HIRING)

Human Resources

Patient Resource Specialist

Euclid, OH · On-site

... community resource coordination, and patient support services. This position serves as a liaison between patients, families, referral partners, admissions, patient navigators, and clinical teams to ...

New Heights Care Connections

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Care Navigator

Cleveland, OH · On-site

$25 - $30/hr

Our Care Navigators are not just outreach workers. They are the last-mile connection between a ... Familiarity with local community resources in your service area * Experience with motivational ...

New Heights Care Connections

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Care Navigator

Columbus, OH · On-site

$25 - $30/hr

Our Care Navigators are not just outreach workers. They are the last-mile connection between a ... Familiarity with local community resources in your service area * Experience with motivational ...

YWCA

Housing Navigator

Cleveland, OH · On-site

$40K - $50K/yr

Housing Navigator About Norma Herr Women's Center Norma Herr Women's Center serves over 250 women ... Working knowledge of housing systems, eligibility requirements, and community resources * Strong ...

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Community Resource Navigator information

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$13

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$32

How much do community resource navigator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for community resource navigator in Ohio is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.75 per hour, depending on experience, location, and employer.

What is a community resource navigator?

A Community Resource Navigator is a professional who helps individuals and families connect with local resources and services, such as housing, healthcare, food assistance, and social support programs. They assess client needs, provide information, and guide people through the process of accessing available community resources. Their goal is to empower clients and help them overcome barriers to improve their quality of life and well-being. Community Resource Navigators often work for nonprofits, healthcare organizations, or government agencies.

What are the key skills and qualifications needed to thrive as a community resource navigator?

To thrive as a Community Resource Navigator, you need a solid understanding of community resources, case management, and social services, often supported by a degree in social work, public health, or a related field. Familiarity with client management systems, referral tracking tools, and resource databases is typically required. Strong interpersonal skills, cultural competence, and active listening help build trust and advocate effectively for clients. These abilities are vital for connecting individuals to critical services and ensuring positive outcomes within diverse communities.

What are some common challenges a community resource navigator may face when connecting clients to services, and how are they typically addressed?

Community Resource Navigators often encounter challenges such as limited availability of resources, lengthy waitlists, and clients facing transportation or language barriers. To address these issues, Navigators build strong relationships with a diverse network of service providers, stay informed about real-time resource updates, and develop creative problem-solving strategies. Collaborating with team members and leveraging community partnerships also helps ensure that clients receive timely and appropriate support despite these obstacles.

How to become a community resource navigator?

To become a community resource navigator, individuals typically need a high school diploma or equivalent and strong knowledge of local services and resources. Relevant skills include communication, organization, and cultural competency, and some positions may require certification or training in case management or social services. Gaining experience through volunteering or internships can also be beneficial.

What are popular job titles related to Community Resource Navigator jobs in Ohio?

For Community Resource Navigator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Community Resource Navigator jobs in Ohio look for?

The top searched job categories for Community Resource Navigator jobs in Ohio are:

What cities in Ohio are hiring for Community Resource Navigator jobs?

Cities in Ohio with the most Community Resource Navigator job openings:

Community Resource Navigator jobs near you
Infographic showing various Community Resource Navigator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,315 per year, or $21.8 per hour.

Resource Navigator

Cincinnati, OH • On-site

United Way of Greater Cincinnati
Non-Profits • 51 - 200 employees
Learn more about United Way of Greater Cincinnatiexternal

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The 211 Resource Navigator answers 211 Helpline calls and responds to online requests for resource information. They play a vital role in helping residents access social services by collecting data, conducting needs assessments, and facilitating referrals within a network of community partners. This is a high-volume, fast paced call center role, with approximately six or more hours of each shift spent actively answering inbound calls from individuals seeking assistance. 211 Resource Navigators may also attend community events to build 211 awareness across four southwest Ohio counties and four Northern Kentucky counties provide resource information and provide residents with resource information. This role is challenging, emotionally demanding, and deeply impactful. Resource Navigators provide broad-based human services assessments, make appropriate service referrals through a referral platform, and ensure follow-up to confirm referrals are utilized effectively.
The 211 Resource Navigator's responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes.
KEY AREAS OF RESPONSIBILITY:
  • Caller Support & Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients' needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.
  • Data Tracking & Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.
  • Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.
  • Collaboration & Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way's Community Impact agenda.

SUPERVISORY RESPONSIBILITIES: None
OTHER DUTIES:
This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice.
JOB RELATIONSHIPS WITH:
General Public; United Way of Greater Cincinnati Team Members and Social Services Providers.
DESIRED COMPENTENCIES:
  • Customer Service Orientation
  • Resource Navigation
  • Communication
  • Collaboration and teamwork
  • Adaptability and Problem Solving
  • Technology Proficiency

MINIMUM QUALIFICATIONS:
  • Education: Bachelor's degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
  • Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.
  • Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members. *Bi-lingual skills are preferred, but not required.

WORKING CONDITIONS:
  • Collaborative call center office environment.
  • Extended periods of computer screen use.
  • Occasional in-person or community-based work
  • Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7am and 3:00pm).

SALARY: 22.50 per hour plus competitive benefits package
BENEFITS:
  • Generous paid time off including vacation, personal, sick, and holiday time
  • Medical, Dental, Vision, Life Insurance, 403b plan with company match
  • Short-Term & Long-Term Disability Insurance
  • Employee Assistance Program and access to other free health programs
  • Community volunteer opportunities
  • Professional development and training opportunities

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