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Community Resource Center Jobs in Florida (NOW HIRING)

Techstaff

Customer Service Representative

Tampa, FL · On-site

$15/hr

University Community Resource Center (13605 N. 22nd Street, Tampa 33613) * * 1 x Customer Care Call Center Representative * 2 x Intake/Eligibility and/or Front Desk * Lee Davis Community Resource ...

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All JobsCommunity Resource Center JobsCommunity Resource Center Jobs in Florida

Community Resource Center information

See Florida salary details

$5

$17

$33

How much do community resource center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for community resource center in Florida is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $19.15 per hour, depending on experience, location, and employer.

What is the difference between Community Resource Center vs Social Worker?

AspectCommunity Resource CenterSocial Worker
CredentialsVaries; often no formal certification requiredRequires a degree in social work and licensure
Work EnvironmentCommunity centers, non-profit organizations, public agenciesHospitals, schools, government agencies, non-profits
Primary RoleProvide resources, information, and support services to the communityAssess client needs, provide counseling, and advocate for individuals

While both roles serve community needs, a Community Resource Center offers a space and services for resource distribution, whereas a Social Worker directly supports individuals through assessment and counseling. They often collaborate but have distinct responsibilities within community support systems.

What skills and qualifications are needed to thrive as a community resource center manager?

To thrive as a Community Resource Center Manager, you need a background in social work, public administration, or a related field, along with experience in community outreach and resource coordination. Familiarity with case management software, grant management tools, and reporting systems is often required. Strong interpersonal skills, cultural competency, and organizational abilities help build trust and effectively serve diverse community members. These skills are crucial for ensuring that community needs are met efficiently and resources are distributed equitably.

What are common challenges faced by staff working at a community resource center, and how can they be managed?

Staff at Community Resource Centers often encounter challenges such as managing high client volumes, addressing diverse community needs, and handling emotionally charged situations. To manage these, team members typically receive training in crisis intervention, cultural competency, and resource navigation. Regular communication with colleagues, effective time management, and self-care strategies are essential for maintaining well-being and delivering quality support. Collaboration with local organizations and ongoing professional development also help staff stay informed and responsive to changing community needs.

What is a community resource center?

A Community Resource Center is a facility or organization that offers a range of support services, information, and referrals to individuals and families within a community. These centers often provide access to resources such as food assistance, job placement, housing support, educational programs, and health services. Their goal is to help community members improve their quality of life by connecting them with the tools and assistance they need. Community Resource Centers may be operated by local governments, non-profits, or faith-based organizations and typically serve as a hub for social and community support activities.
What are popular job titles related to Community Resource Center jobs in Florida? For Community Resource Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Community Resource Center jobs in Florida look for? The top searched job categories for Community Resource Center jobs in Florida are:
What cities in Florida are hiring for Community Resource Center jobs? Cities in Florida with the most Community Resource Center job openings:
Community Resource Center jobs near you
Infographic showing various Community Resource Center job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,701 per year, or $17.2 per hour.

Resource Center Specialist

211 Palm Beach Treasure Coast Inc

Lantana, FL • On-site

$18 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

We are excited to announce our upcoming training for Resource Center Specialist (Call Center Representatives) starting on August 17, 2026.
Location: The position will be based in our temporary Delray Beach location for approximately 12-18 months before relocating back to Lantana in our newly constructed building.
Our comprehensive training program is designed to equip you with the skills, tools, and confidence needed to succeed in this critical role.
The Resource Center Specialist provides critical information, assessment, referral, and crisis intervention services through remote operations. This role serves individuals seeking assistance via the 211 system by assessing needs, providing emotional support, evaluating suicide risk, developing safety plans, and delivering appropriate referrals and crisis interventions through approved communication platforms (phone, text, and email). This position requires strong crisis intervention skills, flexibility, broad availability, and strict adherence to confidentiality, performance, and remote work standards in alignment with agency policies and mission.
Key Responsibilities
  • Assess the needs of callers seeking 211 assistance and provide para-professional counseling, information and referral services, crisis intervention, suicide de-escalation, and linkage services in accordance with 211 guidelines.
  • Deliver high-quality, empathetic, and supportive service using active listening, problem-solving, and de-escalation techniques.
  • Assess suicide risk and respond appropriately by following all agency policies, protocols, and procedures.
  • Provide accurate, timely information and referrals to appropriate community resources.
  • Accurately document all client interactions using approved 211 software and systems in compliance with agency standards.
  • Identify the need for additional 211 advocacy services and make referrals to internal programs when appropriate.
  • Conduct follow-up with designated at-risk callers to assess outcomes and ensure continuity of care.
  • Complete follow-up and advocacy services related to Crisis Counseling Program (CCP) calls as assigned.
  • Maintain availability for on-call coverage as required.
  • Attend all required staff meetings, trainings, in-services, and conferences (virtual and in-person), and maintain all annual and ongoing training requirements.
  • Perform other duties as assigned.

Salary: Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills (bilingual English/Spanish or English/Creole), and educational qualifications.
Hours & Scheduling This is a 24/7 operation, and flexibility is required. We are currently hiring for all three shifts:
  • Day Shift: 7:00 a.m. - 3:30 p.m.
  • Evening Shift: 3:00 p.m. - 11:30 p.m.
  • Overnight Shift: 11:00 p.m. - 7:30 a.m.
  • Shifts include one weekend day, Schedules may be Tuesday-Saturday or Sunday-Thursday. Applicants who are willing to work both Saturday and Sunday may be eligible for an alternate schedule with two consecutive weekdays off, based on operational needs.

Shifts are assigned based on availability and coverage needs. Assigned shifts will begin following completion of the full training program, including a "nesting" phase. Nesting is a structured, on-the-job transition period during which employees apply their training while receiving additional guidance and support. The combined training and nesting period may last approximately 4-6 weeks.
Upon completion of training while housed at our temporary Delray Beach location, the schedules could consist of hybrid with approximately 2 days per week as remote. Remote work requirements and expectations must be met as follows:
  • Meet the same job duties, productivity standards, attendance requirements, and performance expectations as on-site Resource Center Specialists.
  • Perform all work from an agency-approved, private, enclosed workspace that meets confidentiality, HIPAA, safety, and quality standards.
  • Ensure no other individuals are present in the workspace during scheduled work hours and that the environment is free from distractions, background noise, and exposure of confidential information.
  • Use only agency-issued equipment and approved systems to perform job duties.
  • Maintain reliable, high-speed internet connectivity and immediately notify supervision of any service disruptions.
  • Remain fully engaged during scheduled work hours and refrain from providing childcare, eldercare, or performing household tasks while working.
  • Comply with all monitoring, call recording, quality assurance, documentation, and performance management requirements.
  • Acknowledge that remote work approval may be suspended or revoked due to performance issues, policy violations, disaster activations, continuity events, or operational needs. Failure to meet remote work standards may result in removal from the Remote Work Program and/or corrective action.

Minimum Qualifications Education & Experience
  • High School Diploma or equivalent required; Associate degree preferred.
  • Minimum of two (2) years of experience in customer service, social work, human services, or a related field required.
  • Familiarity with community resources preferred.
  • Bilingual (English/Spanish or English/Creole) is a plus.

Knowledge, Skills & Abilities
  • Ability to establish rapport and communicate effectively with callers and staff using remote communication platforms.
  • Demonstrated empathy, compassion, and a nonjudgmental approach when assisting individuals in distress.
  • Strong ability to maintain confidentiality and handle sensitive information professionally in a remote setting.
  • Proficiency with computer systems, databases, and remote communication tools.
  • Strong organizational and time-management skills with the ability to work independently.
  • Ability to present a professional demeanor during all virtual and audio interactions.
  • Reliable attendance and punctuality required.
  • Availability to work holidays, weekends, and overnight shifts as scheduled.

Continued employment is contingent upon successful completion of all required training, certifications, and recurrent training obligations.
Benefits: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b).
About Us: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day.
Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.

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