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Community Management Social Media Jobs (NOW HIRING)

Matter

Senior Social & Community Strategist

Denver, CO · On-site

$75K - $85K/yr

This position is part of the Social Media team and works closely with account teams, strategists, content creators, and community management specialists across the agency. Responsibilities Community ...

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Community Management Social Media information

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$115K

How much do community management social media jobs pay per year?

As of Aug 14, 2026, the average yearly pay for community management social media in the United States is $106,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $114,000.00 per year, depending on experience, location, and employer.

What is the difference between Community Management Social Media vs Social Media Coordinator?

AspectCommunity Management Social MediaSocial Media Coordinator
Primary FocusEngaging and managing online communities, fostering relationshipsCreating, scheduling, and publishing social media content
Skills & CertificationsCommunication, community engagement, social media toolsContent creation, analytics, social media platforms
Work EnvironmentOnline platforms, community forums, social media channelsSocial media management tools, content calendars
Employer & Industry UsageBrands, nonprofits, online communitiesMarketing teams, digital agencies, brands

While both roles involve social media, Community Management Social Media emphasizes engaging with and nurturing online communities, whereas Social Media Coordinator focuses on content creation and campaign execution. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does a community management social media professional typically collaborate with other departments within an organization?

Community Management Social Media professionals often work closely with marketing, customer service, and product teams to ensure messaging is consistent and audience engagement aligns with company goals. They relay customer feedback from social channels to relevant departments, help coordinate campaign launches, and assist in crisis communication. This collaborative environment requires strong communication skills and the ability to adapt quickly to shifting priorities, making teamwork a key aspect of success in this role.

What is a community management social media role?

A Community Management Social Media role involves engaging with a brand's online community across various social media platforms. This job includes responding to comments and messages, fostering positive interactions, monitoring brand reputation, and building relationships with followers. Community managers also help implement social media strategies and provide feedback to improve campaigns. Their goal is to create an inclusive, active, and loyal online community that supports the brand's objectives.

What are the key skills and qualifications needed to thrive as a community management social media professional?

To thrive as a Community Management Social Media professional, you need strong communication skills, a solid understanding of social media platforms, and experience in content creation or digital marketing. Familiarity with tools like Hootsuite, Sprout Social, or Meta Business Suite, and certifications in social media management are often expected. Excellent interpersonal skills, adaptability, and conflict resolution help build and maintain a positive online community. These skills and qualities are crucial for fostering brand loyalty, managing engagement, and protecting a company's reputation in digital spaces.
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Cities with the most Community Management Social Media job openings:

What states have the most Community Management Social Media jobs?

States with the most job openings for Community Management Social Media jobs include:

What job categories do people searching Community Management Social Media jobs look for?

The top searched job categories for Community Management Social Media jobs are:

Community Management Social Media jobs near you
Infographic showing various Community Management Social Media job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $106,615 per year, or $51.3 per hour.

Senior Social & Community Strategist

Matter

Denver, CO • On-site

$75K - $85K/yr

Full-time

Posted 17 days ago

Job description

Senior Social & Community Strategist
Denver, CO
(Hybrid: In office Mon-Thurs)
Matter is an independent and thriving brand elevation agency unifying PR, social media, creative services and search marketing. We are focused on what matters most: our people, our clients and our results. From fast growth startups to established brands, we work with clients across diverse industries, including technology, consumer and professional services. We immerse ourselves in client storytelling, delivering smart and insightful counsels, along with the program execution, that generates results.
We've built and nurtured a team-oriented and creative environment because we know that when we tap into our collective brainpower we come up with inspired solutions for our clients and because it makes for a happy place to work. We're proud of the numerous awards that we've won as a Top Place to Work and as a Top Agency in the US. And while we're serious about what we do, we try not to take ourselves too seriously.
We are seeking an experienced Senior Social & Community Strategist to join our growing Marketing team. This senior marketer will help lead community management, audience engagement, social listening, moderation, reputation management, and reporting across a diverse portfolio of client accounts. The ideal candidate brings strong judgment, exceptional communication skills, and a clear understanding of how community insights inform broader social and communications strategy.
This position is part of the Social Media team and works closely with account teams, strategists, content creators, and community management specialists across the agency.
Responsibilities
Community Management
  • Manage day-to-day community management across multiple client accounts, including comments, direct messages, reviews, and audience inquiries.
  • Engage across social platforms and review channels.
  • Execute client-approved engagement strategies and response protocols, ensuring timely, accurate, and brand-appropriate replies.
  • Maintain response libraries, FAQs, canned responses, and escalation documentation.
  • Support crisis monitoring, issue management, and weekend or after-hours coverage as needed.

Social Listening & Monitoring
  • Monitor conversations, sentiment, trends, and emerging issues across social platforms, escalating reputational risks and sensitive topics.
  • Surface actionable audience insights and recurring themes to account teams.
  • Provide real-time monitoring during campaigns, events, product launches, and key announcements using social listening tools.

Reporting & Insights
  • Develop community management and social listening reports that analyze sentiment, engagement trends, and recurring topics.
  • Deliver recommendations that improve engagement, audience experience, and client performance, and present findings to internal teams and clients.

Operations & Collaboration
  • Serve as a subject matter expert and resource for community management best practices across the Marketing team.
  • Establish and refine processes, documentation, and workflows, and support quality assurance for consistency across accounts.
  • Collaborate with social strategists and content teams to translate community insights into content opportunities and broader social strategy.
  • Contribute to the continued growth of Matter's community management offering.

Qualifications
  • 4+ years of experience in community management, social media, digital marketing, communications, PR, or a related field. Must have community management experience to be considered.
  • Demonstrated experience managing complex brand communities and navigating sensitive audience interactions across LinkedIn, Facebook, Instagram, X, TikTok, Reddit, YouTube, and emerging channels.
  • Proven ability to work independently as a trusted resource for clients and internal teams while managing multiple priorities in a fast-paced environment.
  • Strong written communication, customer service, and relationship management skills, with excellent judgment and discretion.
  • Familiarity with social media reporting, analytics, and organic social strategy. Hands-on experience with social listening and community platforms such as Sprout Social, Sprinklr, Hootsuite, Muck Rack, Brandwatch, or Meltwater.
  • Willingness to participate in a rotating weekend coverage schedule (approximately every third weekend).
  • Agency experience and a track record supporting healthcare, regulated, B2B, technology, nonprofit, or enterprise brands.
    Compensation: The salary range for this role is $75,000-$85,000, depending on experience.

Location
This position is based in the Denver, Colorado area on a hybrid schedule, including regular in-office collaboration and participation in agency and client meetings. Occasional travel may be required. Matter offers a collaborative, entrepreneurial environment where team members bring new ideas, take ownership, and contribute to the growth of our digital and social practice.
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