Community Health Manager Jobs in Portland, OR (NOW HIRING)

Description

Position Title:        Community Health Worker

Reports To:            Manager, Community Health Response 

Classification:       Full-time, 1.0 FTE

FLSA Status:           Non- Exempt 

Location:                Portland, OR

Compensation:     $20.08-$22.58/hour DOE

ORGANIZATION BACKGROUND

Latino Network's mission is: Leading with love, we cultivate our staff and community as a powerful force for radical social change. We do this through Latino community-driven programs, advocacy, and service. Our work springs from the core belief in Latino community self-determination, that is, the ability of community members to participate meaningfully in the decisions that affect their lives and the lives of their families. We actively partner across a variety of city, county, state, and community organizations to deliver training and support, a wide range of services, as well as influence policy.

BENEFITS & PERKS

Latino Network provides a generous benefits package that includes:

• Health Plans including Medical, Dental, Vision, and Alternative Care
• FSA - Flexible Spending Account for Medical & Dependent Care expenses
• 401k Plan with Match 
• Employee Assistance Program
• Employer sponsored Life, AD&D, and Long-Term Disability Insurance
• Paid Leave (Vacation, Sick, Sabbatical)
• Professional development opportunities
• Self - Care perks
• Team and family events

POSITION DESCRIPTION 

This position is responsible for supporting community members' access to health coverage, services, and resources by providing culturally responsive Oregon Health Plan outreach, eligibility screening, enrollment assistance, referrals, advocacy, and follow-up virtually and in-person at clinics, community sites, and outreach events.

PRIMARY DUTIES AND RESPONSIBILITIES

The OHP Outreach and Enrollment CHW will provide the following services including, but not limited to: 

• Communicates and assesses eligibility of Oregon Health Plan participation with interested community members.
• Coordinates or schedules appointments with applicants; assists applicants with gathering required documentation such as income, immigration, and/or incarceration release verifications, and information to process Medicaid applications.
• Enrolls eligible participants and households in Oregon Health Plan via online or paper applications, renews/re-enrolls existing OHP members, and updates changes to client accounts;ensures the information is accurate, complete, and legible. 
• Patiently works with community members who may be experiencing trauma, are houseless, and/or suffering from mental illness or substance use. 
• Refers applicants to community resources to assist them with dealing with substance use, mental and physical illness, poverty, food deserts, and other social barriers. 
• Navigates, advocates, problem solves, and follows up with members to help ensure they obtain or retain benefits. 
• Assists members with walk-in or walk-ups at partner offices and sites. 
• Travels to and participates in outreach and enrollment events off-site. 
• Proactively creates and distributes project outreach and information materials as needed.
• Tracks and manages data collection on applications and interactions with the public.
• Provides regular reporting to supervisor regarding problems, applications, and other data/information as requested. 
• Builds collaborative relationships with community stakeholders, partners, and teams. 
• Contributes to training materials and phone scripts/memos for customer service staff. 
• Develops processes and tactics for performing job effectively and efficiently; documents and shares with applicable teams. 
• Attends partner meetings and required training as requested. 
• Enters client/referral data into Latino Network's Efforts to Outcomes database, and other databases when necessary. 
• Coordinates and facilitates other health promotion and health education related classes when needed. 
• Writes monthly reports. 

Requirements

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE

• Bilingual in English and Spanish with the ability to communicate effectively, both orally and in writing; Indigenous languages from Latin America are a plus. 
• Understanding of medical terminology and ability to convey the concepts to clients in Spanish.
• Ability to maintain strict confidentiality and follow HIPAA policies and procedures. 
• Bicultural understanding/familiarity, including knowledge of Latinx culturally based world views, adaptive reasoning, and problem-solving practices of Latinx individuals, families, and community living in urban neighborhoods impacted by crime, poverty, and racial inequity.
• Strong communication skills, including active listening, ability to demonstrate cultural humility and respect for people of diverse racial, social, economic, and cultural backgrounds. 
• Reliable, patient, and able to cope with high stress situations. 
• Self-motivation and the ability to work independently with strong analytical and problem-solving skills. 
• Possess excellent attention to detail, good organizational skills, and ability to prioritize multiple tasks. 
• Excellent working knowledge of Microsoft Office, Google Suite, and data entry skills.
• Excellent phone and computer skills are required. 
• Reliable transportation, valid driver license, and automobile liability insurance required; eligibility to be an insured driver under Latino Network's Commercial Auto Liability preferred. 
• Ability to pass a criminal background check as needed. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. 

TO APPLY

If you, or anyone you know, are interested in joining us in supporting our mission to positively transform the lives of Latino Youth families and communities, please submit your application, resume, and cover letter at:  Careers 

Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required. Latino Network is an equal opportunity employer. We value and support diversity and inclusion to create a culture of dignity and respect.