Community Engagement Program Manager Jobs in Detroit, MI

With the recent success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media we are looking to add individuals with a nuanced understanding of digital marketing to maximize our growth potential within the agency and ad-tech community.

Our industry-exclusive, near real-time auto sales* data empowers more precise, effective planning and targeting, and provides the one metric that gives meaning to all other metrics - sales. When a customer is truly in-market, we know. Only Urban Science lets you target, suppress, acquire, and attribute with precision. Our solution set requires specific data permissions for activation and as such we are strategically aligning our offerings with agencies and technology partners.

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW: We are looking for a Sr. Manager with a nuanced understanding of digital marketing and client relationship skills to maximize our growth potential with automotive advertisers and or platforms. Across our marketing solution set, this position serves a key role bridging client management, product support and business development. The Sr. Manager must be comfortable interfacing with both external clients and internal product teams.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. We are headquartered in Detroit, MI and have additional U.S. based offices in CA, TN, GA, VA, NJ, and TX., this role is hybrid and the role is open to one of our locations. 

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• Under limited supervision, responsible for managing the execution of digital marketing and consumer engagement solution contracts with existing agency and media platform partners.
• Manage the day-to-day relationships with clients (related to the managed contracts), supporting new business from those clients, proactive outreach, and maintaining high levels of client satisfaction.
• Work with leadership to support the execution of digital marketing and consumer engagement solution contracts with existing agency and media platform partners.
• Act as key interface between external clients, internal product teams, and business development.
• Liaison directly with internal product teams to ensure client business requirements for new products can be technically supported by our solution set.
• Support internal contract management activities including CRM system tasks, revenue monitoring and budget support.
• Ensure consistent product performance and deliverables that are in line with client business strategy.
• Identify opportunities for Urban Science to expand existing client relationships.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
• Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
• MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
• Communication skills: Strong written and verbal skill set required, included ability to communicate concisely and effectively with various levels of leadership
• Presentation skills: ability to conduct professional presentations with various levels of leadership
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives
• Initiative: Requires the drive to go above and beyond in order to improve or enhance job results
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
• Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes

EDUCATION and EXPERIENCE

• University degree required; business or related degrees are preferred from an accredited college or university, or equivalent foreign intuition.
• Minimum of 7 years related work experience, ideally within digital marketing/media
• Experience in targeted-audience procurement, media attribution, digital campaign ROI analytics requiredOEM or Agency experience strongly preferred
• Familiarity with Media planning and buying mechanics preferred
• SQL experience a plus

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.