Community Associate Jobs in San Ramon, CA (NOW HIRING)

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Job Category

Program & Project Management

Job Details

About Salesforce

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About the Nonprofit Community Team

The Salesforce Nonprofit Community team drives customer success, community engagement, and business growth for the Salesforce for Nonprofit business. As a lean, high-impact team, we engage directly with thousands of customers and partners annually - delivering world-class global events, building strategic community programs, and fostering meaningful relationships across the global NGO ecosystem.

Our work spans three interconnected areas:

• The Commons Program - a community-based open source innovation platform that builds resources and tools to support Nonprofit Salesforce customers. Through global in-person and virtual Community Sprints (hands-on building events similar to a hack-a-thon) and digital collaboration, we convene customers, partners, and employees to build and share nonprofit-focused solutions on the Salesforce platform. The Commons maintains a large and growing global community of product users and contributors, and is a key differentiator for the Nonprofit business.
• Strategic Nonprofit Engagement - high-touch nonprofit engagement at Salesforce World Tours, Dreamforce, and community conferences, creating executive visibility and strong partner and customer relationships across AMER, EMEA, and ANZ.
• Community Programs & Initiatives - ongoing programs that support Nonprofit Trailblazers, community leaders, and partners through content, communications, and connection - strengthening the broader ecosystem year-round.

The Nonprofit Community Associate plays a critical role in making all of this possible - supporting event planning, communications, community engagement, and delivery at scale, and helping the team continue to grow its impact across the global Nonprofit customer and partner ecosystem.
The Nonprofit Community Associate will work on a lean, mission-driven Nonprofit Community Team to deliver our world-class programs that help Nonprofits create, share, and do more with Salesforce technology.

Why You'll Love This Role

The Salesforce Nonprofit Community is a global ecosystem of customers, partners, MVPs, and Trailblazers who show up for each other, build together, and genuinely care about using technology to do more good in the world.
As our Nonprofit Community Associate, you'll be the operational engine that makes it all happen - from the Community Sprints where nonprofit Salesforce users roll up their sleeves and build real solutions together, to the Nonprofit Breakfasts and networking events at World Tours where community members reconnect and new relationships are formed. You'll help make sure that when our community shows up, everything is ready for them.
If you believe that community showing up for community is one of the most powerful forces in the Salesforce ecosystem, and you want to be the person who makes those moments possible, this role is for you.

Key ResponsibilitiesEvent Operations Lead

Responsible for end-to-end event planning and delivery for all Nonprofit Community events, including global multi-day in-person Community Sprints, Nonprofit Engagement events at World Tours and conferences, and global virtual events:

• Event Registration & Attendance Management
  • Full event setup and management in SplashThat (registration platform), including registration and cancellation forms, daily registration management, waitlist management, and all pre-/post-event attendee communications
  • Salesforce campaign setup and management tied to event attendance
  • Slack event planning infrastructure: creating and managing attendee channels, Canvases, and Lists for each event
• AMA (Ask Me Anything) Program Management
  • Create and manage Salesforce campaigns for all Nonprofit Community AMAs
  • Support the Senior Community Program Manager in hosting AMAs, including logistics, facilitation support, and attendee communications
  • Write and post AMA recaps to the community
• In-Person Event Logistics
  • Coordination with Salesforce building services teams for event space, AV, building security, and unique attendee needs
  • Catering coordination and management
  • Happy hour and dinner planning and booking
  • Budget tracking and management for event spend
• Event Run Management
  • Creation of event run-of-show documents
  • Preparation of all event supporting materials including FAQs, Slack Canvases, Google Slide decks, and feedback surveys
  • Creation and distribution of post-event feedback surveys and reporting
• World Tour & Strategic NGO Engagement Events
  • Creation and management of event decks and presentation materials for global World Tour Nonprofit Community events
  • Cross-Functional Liaison Role: Serve as a key point of contact between the Nonprofit Community team and internal partner teams across the organization. This includes proactive outreach and coordination with field marketing, the content team, the product team, Real Estate & Workplace Services, and other stakeholders as needed. This role requires strong relationship-building skills and the ability to navigate a matrixed organization to get things done.
• General Team Operations
  • Use AI and agentic tools to build new automations that advance and streamline the work of the Nonprofit Community team

Nonprofit Community Engagement Support

Support the Senior Community Program Manager and Director in managing the Salesforce Nonprofit Community, including:

• Group Management: Oversee and facilitate online and offline community groups, ensuring active engagement and fostering a positive environment. This includes maintaining Slack Canvases and channels, and ensuring all resources are current and accessible to members
• Field Requests: Respond to and process requests for new community groups, ensuring alignment with community goals and values
• Content Creation: Support and develop engaging content for community communications, including posts in the Trailblazer Community, Slack, announcements, and social media posts to keep members informed and engaged

Nonprofit Community Project Team Support

Support the Director, Nonprofit & Commons Community and Senior Community Program Manager in providing assistance and resources to existing Commons volunteer projects and Nonprofit Community teams to reduce onboarding and support timelines.

Skills Needed to Be Successful in This Role

• 3-5+ years experience planning, resourcing, coordinating, and delivering global 100+ attendee events (multi-day, in-person & virtual), conference sessions, and networking opportunities
• High level of success at organizing multiple overlapping events within a remote team setting
• Multi-tasking and self-organization; comfortable with self-organization in a remote environment
• Strong communication skills, both written and verbal English
• Ability to collaborate with teams of all shapes and sizes across the organization while also being able to work independently
• Time zone flexibility is important. Since we support global events across APAC, EMEA, and AMER, candidates should be comfortable with occasional early morning or evening calls to accommodate participants across different time zones
• Experience in the nonprofit sector is strongly preferred. A genuine passion for social impact and understanding of the NGO ecosystem will set you apart
• Prior experience with Salesforce Nonprofit Community programs, Community Sprints, and the Trailblazer Community is a significant plus
• Slack proficiency and enthusiasm is essential - this role relies heavily on Slack for event management, attendee communications, project tracking, and community operations
• Various AI tooling and prompt writing experience and enthusiasm is essential, particularly Slackbot and Slack Skills
• Proficiency with tools used day-to-day:
  • Slack (Skills, Slackbot, channels and channel management, workflows, Lists, Huddles, Canvas)
  • Proficiency with event management tools (ideally SplashThat, but alternatively Bevy, RingCentral (formerly known as Hopin), Swoogo, etc.)
  • Gmail / Sheets / Slides / Docs
  • Salesforce Campaigns
  • Zoom / Google Meet
  • Survey Monkey or equivalent

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.