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Program Director - Mesa, AZ

Mesa, AZ

Our core values--Compassion, Passion for Results, Collaboration, Accountability, Integrity, and ... community action, human services, workforce development, housing, nonprofit management, or a ...

State of Oregon

Human Services Case Manager

John Day, OR · On-site

$5.1K - $6.9K/mo

Human Services Case Manager The Oregon Department of Human Services is proud to be an Equal ... This is done through case management and by screening applicants for long term community-based care ...

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How much do community action for human services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for community action for human services in the United States is $46,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is Community Action for Human Services?

Community Action for Human Services refers to organizations or initiatives dedicated to improving the well-being of individuals and families by addressing social, economic, and health-related issues. These programs often provide support such as housing assistance, food resources, job training, and advocacy for vulnerable populations. The goal is to empower communities, promote self-sufficiency, and ensure access to essential services. Community Action agencies often partner with local government and non-profits to deliver comprehensive support tailored to community needs.

What are the key skills and qualifications needed to thrive in a Community Action for Human Services role, and why are they important?

To thrive in a Community Action for Human Services role, you need a background in social work, human services, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, client databases, and knowledge of local resources or regulations is typically required. Exceptional interpersonal skills, cultural competence, and problem-solving abilities are crucial for building trust and effectively supporting diverse communities. These skills ensure the delivery of impactful services, foster client empowerment, and drive positive social change.

What are some common challenges faced by professionals working in Community Action for Human Services, and how can job seekers prepare for them?

Professionals in Community Action for Human Services often face challenges such as managing a high caseload, addressing complex client needs, and navigating limited resources. Job seekers should be prepared to work in fast-paced environments, demonstrate strong problem-solving skills, and maintain empathy while setting healthy boundaries. Building resilience, seeking mentorship from experienced colleagues, and staying updated on community resources can help you thrive in this field.
What cities are hiring for Community Action For Human Services jobs? Cities with the most Community Action For Human Services job openings:
What states have the most Community Action For Human Services jobs? States with the most job openings for Community Action For Human Services jobs include:
Community Action For Human Services jobs near you
Infographic showing various Community Action For Human Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,554 per year, or $22.4 per hour.

Customer Service Representative I (Call Center)

IMPACT Community Action

Obetz, OH • On-site

$14.50 - $18.75/hr

Other

Posted 29 days ago

Job description

Title: Customer Service Representative I (Call Center)
Classification: Non-Exempt
Reports to: Program Manager - Supportive Services/Call Center
Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.
Job Responsibilities:

  • Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.
  • Accurately enters customers' program required information into the computerized database and files.
  • Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.
  • Print, scan and upload error-free applications containing customer's signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.
  • Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.
  • Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.
  • Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers' needs in a timely manner.
  • Makes referrals to other internal and external programs as needed.
  • Makes referrals to other community resources as appropriate.
  • Position meets required productivity standards established by management for taking application from target population.
  • CSR I candidate must be able to complete various duties while simultaneously maintaining each program's processes rules and guidelines with a sense of urgency.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center "scripts" when handling different topics.
  • Identifying customers' needs, clarify information, research every issue and providing solutions.
  • Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.
Working Conditions and Physical Requirements:
High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.
Competencies and Knowledge, Skills, and Abilities:
  • Patient, Even-tempered
  • Integrity and Trust
  • Action Oriented
  • Drive for Results
  • Strong Interpersonal Skills
  • Decision Quality
  • Problem Solving
  • Process Management
  • Excellent Customer Service Skills, in particular de-escalation
  • Flexibility
  • Verbal, Written Communication Skills
  • Listening; Ability to communicate complex funding rules to the customer's level of understanding
  • Technical Skills (e.g., PC applications)
  • Functional Knowledge and Skills - examples:
  • Knowledge of program eligibility guidelines, call center and applications processes
Minimum Education and Qualifications:
  • High School diploma or G.E.D.
  • Valid Ohio Driver's License and reliable transportation and ability to meet Agency insurance policy
  • Previous experience in a customer service role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Preferred:
  • Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

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