Communications Program Manager Jobs in Rochester, MN

This is a unique opportunity to build a high-impact Clinical Risk Management function at one of the world's leading healthcare organizations. The Senior Manager will lead a multidisciplinary team responsible for identifying, assessing, and mitigating the clinical, legal, and operational risks associated with patient care events across the Rochester, Minnesota practice.

Grounded in the principles of a Communication and Resolution Program (CRP), this role will build and sustain the operational infrastructure for event intake, triage, escalation, documentation, patient and family communication, caregiver support, and longitudinal follow-up. The Senior Manager will shape the organization's approach to patient care events by advancing a culture of transparency, accountability, learning, and patient-centered care, while strengthening organizational resilience and public trust.

Key Responsibilities:

    Develop and execute a comprehensive Clinical Risk Management strategy that integrates patient safety, caregiver support, regulatory compliance, and enterprise risk management.
    Implement the governance and operational capabilities needed to manage complex patient care events and emerging clinical risks, applying principles of just culture, trauma-informed communication, human factors, and organizational learning.
    Partner with Clinical Operations, Quality, Patient Safety, Patient Experience, Legal, Finance, and executive leadership to ensure a coordinated, consistent, and compassionate response to patient care events.
    Engage in proactive trend monitoring, translating insights from events, claims, and regulatory activity into mitigation strategies, education, and system-level improvements.
    Ensure the Clinical Risk Management strategy reflects the five CPHRM domains - Clinical/Patient Safety, Risk Financing, Legal and Regulatory, Health Care Operations, and Claims and Litigation - across role expectations, metrics, escalation pathways, and leadership reporting.
    Serve as a trusted advisor to physicians, administrators, and executive leaders, helping the organization navigate potential patient harm, regulatory scrutiny, professional liability exposure, and reputational risk.
    Build training, coaching, and staff support programs that advance trauma-informed communication and just culture practices.

A strategic, collaborative healthcare leader with deep expertise in clinical risk management, patient safety, and regulatory compliance is desired. Equally comfortable advising executives, facilitating difficult conversations after patient events, and coaching teams through complexity - with the judgment and credibility to lead through ambiguity, high emotional intelligence, and the ability to balance compassion and transparency with effective risk mitigation on behalf of patients, families, and care teams.

In addition, Senior Manager responsibilities within Risk may include:
The Senior Manager is accountable for design, build, sustainment and operational management of risk activities throughout the Mayo Clinic enterprise. Job duties include assisting in establishing the strategic direction of the work teams or service lines and overseeing the team's design and maintenance of leading practice technology, processes, tools, and analytics to support an effective risk related program. Manages function budget and resources. The position is responsible for working directly with and supporting peers and partners to drive the enterprise risk mitigation model forward which includes Intelligence, Data, Policies, Standards, Procedures, Communications, Training, and Education. The incumbent is also responsible for ensuring appropriate processes are in place to ensure Mayo Clinic is compliant with laws, regulations, and accreditation standards. This position will work collaboratively with myriad organizations and functional areas at Mayo Clinic, as well as provide direction to staff on administering subprograms within the Mayo Clinic Risk Department. Must have excellent analytical, business writing skills and project management skills and the ability to prioritize multiple projects and requests with intense deadlines. Has demonstrated high level of integrity and maintains confidentiality of team. The Senior Manager will be considered the subject matter expert and will be required to maintain a significant level of technical expertise and knowledge in their subject matter area, acting as a resource to internal and external committees and staff. Must maintain strict confidentiality of information. Level of Autonomy: Significant autonomy in performing duties of position. Works independently. Routine engagement and input from higher level leadership. Reports priorities and progress to higher level leadership. Responsible for business process design, creation of policies, and procedures. Provides input to risk assessments and business plans. Impact to Organization/Risk Level Mitigation: Accountable for the results of the function and team. Deals with extremely significantly sensitive and confidential organization information and projects.
This is a hybrid position and the incumbent must live within 100 miles of the Rochester, MN campus.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
 

Must be security clearance eligible.  A master's degree with nine years of experience or a bachelor's degree with 11 years of experience in a risk related field, which includes design of independent projects, data analysis and interpretation. Must have ability to organize and implement procedures/techniques independently. Must have significant technical knowledge, understanding of subject matter standards, industry standards, and regulations. Must have the ability to effectively communicate both verbally and in written materials, and the ability to work both independently and in a team. Must have the ability to be flexible and adaptable to a changing work environment that requires continuous professional development. Must have established presentation and training skills and be capable of demonstrating and exhibiting positive consultation/customer service skills. Must have appropriate knowledge of computers, applications, software, artificial intelligence and databases to administrate the tools selected for use in designated functional area. Mastery of Microsoft Office tools including SharePoint is preferred. Must be resourceful and willing to exercise personal initiative. Silver Quality Fellow preferred Experience in a large academic medical center and the ability to work in a matrix organizational structure, working collaboratively in a diverse work environment. Demonstrated experience with intra/intergovernmental relationships and the ability to facilitate, coordinate, and negotiate at all levels of government to achieve results is preferred. Thorough knowledge and understanding of healthcare accreditation is preferred. Certified Emergency Manager (CEM), Certified Healthcare Provider Continuity Professional (CHPCP), Certified Healthcare Security Administrator (CHPA). Certified Protection Professional (CPP), Certified in Healthcare Compliance (CHC), Certified Fraud Examiner (CFE), Certified in Privacy Compliance (CPH) or comparable certification is preferred based on designated functional area. 
Preferred Qualifications: 
Certified Professional in Health Care Risk Management (CPHRM) 
Certified in Healthcare Risk Management (CHRM)
Completed IHI RCA course