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Communication Switchboard Operator Jobs (NOW HIRING)

Prime Healthcare

Switchboard Operator

Chicago, IL

$21.26/hr

Communications Schedule: Per Diem - Days, 7am-3:30pm, some weekends and holidays Facility: Saint Mary of Nazareth Hospital Location: Chicago, IL Responsibilities The Switchboard Operator ...

Laredo Medical Center

Switchboard Operator Lead

Laredo, TX · On-site

$13.25 - $16.75/hr

Strong communication and customer service skills with the ability to remain calm and professional under pressure. * Ability to operate multi-line telephone systems and communication equipment ...

Flowers Hospital

Switchboard Operator

Dothan, AL · On-site

$13.75 - $17.25/hr

This role also handles paging requests, assists with emergency communications, and ensures accurate ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

UVA Health

Switchboard Operator

Manassas, VA

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and ... Must be able to communicate effectively with people of diverse backgrounds and all levels of ...

Grandview Medical Center

Switchboard Operator

Birmingham, AL · On-site

$14 - $17.75/hr

This role also handles paging requests, assists with emergency communications, and ensures accurate ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

McLaren

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Uses various Communication platforms to notify physicians and staff members as needed. Answers ... a Switchboard Operator • Clerical skill • Computer training - Microsoft Office application ...

Laredo Medical Center

Switchboard Operator

Laredo, TX

$13.25 - $16.75/hr

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine ... This role also handles paging requests, assists with emergency communications, and ensures accurate ...

Baldwin Health

Switchboard Operator

Foley, AL · On-site

$12.75 - $16.25/hr

This role also handles paging requests, assists with emergency communications, and ensures accurate ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

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Communication Switchboard Operator information

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How much do communication switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for communication switchboard operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What is a communication switchboard operator?

A Communication Switchboard Operator is responsible for managing telephone switchboards and routing calls to the appropriate departments or individuals within an organization. They handle incoming and outgoing calls, provide information to callers, take messages, and may also perform administrative tasks such as logging calls or updating directories. These operators play a key role in ensuring smooth communication within businesses, hospitals, or other large organizations. Strong communication skills, attention to detail, and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a communication switchboard operator?

To thrive as a Communication Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with telephone systems, intercoms, and computer-based switchboard software is typically required. Professionalism, patience, and strong organizational skills help operators manage high call volumes and address inquiries efficiently. These skills ensure that information flows smoothly, callers receive prompt assistance, and organizational communication remains uninterrupted.

What are some common challenges faced by communication switchboard operators, and how can they be managed effectively?

Communication Switchboard Operators often handle a high volume of calls, which can sometimes be overwhelming, especially during peak hours or emergency situations. Successfully managing this requires strong multitasking abilities, excellent listening skills, and the capacity to remain calm under pressure. Operators also need to be quick in routing calls accurately and courteously, while sometimes dealing with difficult or distressed callers. Regular training, familiarity with the switchboard system, and supportive teamwork can help operators manage these challenges effectively.

What is the difference between Communication Switchboard Operator vs Receptionist?

AspectCommunication Switchboard OperatorReceptionist
Primary RoleManage and route incoming calls, operate switchboardsGreet visitors, answer phones, perform administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsFront desk, office reception areas
Required SkillsCommunication, multitasking, technical switchboard knowledgeCommunication, organization, customer service

The main difference is that Communication Switchboard Operators focus on managing communication systems and routing calls, while Receptionists handle visitor interactions and perform administrative duties. Both roles require strong communication skills and are commonly found in office and corporate environments.

What cities are hiring for Communication Switchboard Operator jobs?

Cities with the most Communication Switchboard Operator job openings:

What states have the most Communication Switchboard Operator jobs?

States with the most job openings for Communication Switchboard Operator jobs include:

What are popular job titles related to Communication Switchboard Operator jobs?

For Communication Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Communication Switchboard Operator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Switchboard Operator - PD

South Miami, FL • On-site

Larkin Community Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about Larkin Community Hospitalexternal

$14.25 - $18.25/hr

Other

Posted 21 days ago

Job description

About the Role:

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently routed to the appropriate departments or individuals, facilitating smooth and effective communication. The operator serves as the first point of contact for callers, providing courteous and professional assistance while maintaining a calm and organized demeanor. Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational efficiency and positive image of the organization by delivering exceptional communication support.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service or telephone operator role.
  • Basic knowledge of telephone systems and call routing procedures.
  • Strong verbal communication skills and a professional telephone manner.
  • Ability to multitask and manage multiple phone lines simultaneously.

Preferred Qualifications:

  • Experience with computerized switchboard or VoIP systems.
  • Familiarity with office software such as Microsoft Office Suite.
  • Previous experience in a corporate or healthcare environment.
  • Certification in customer service or communication skills training.
  • Bilingual abilities to assist a diverse caller base.

Responsibilities:

  • Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
  • Provide information to callers regarding the organization’s services, policies, and procedures as needed.
  • Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
  • Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
  • Assist with emergency call handling and escalate urgent matters to the appropriate authorities or management.
  • Coordinate with other administrative staff to support communication needs and office operations.
  • Maintain confidentiality and professionalism in all communications and interactions.

Skills:

The Switchboard Operator utilizes strong verbal communication skills daily to interact clearly and professionally with callers, ensuring their needs are understood and addressed. Multitasking abilities are essential for managing several phone lines and handling simultaneous calls without compromising service quality. Technical skills are applied in operating switchboard equipment and troubleshooting minor issues to maintain uninterrupted communication flow. Organizational skills help in accurately logging calls and messages, which supports efficient follow-up and record-keeping. Additionally, interpersonal skills foster a welcoming and helpful environment, enhancing the caller’s experience and reflecting positively on the organization.

Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

Social media

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