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Provide customer service to both current and prospective students

The Campus Visit Coordinator is responsible for creating exceptional prospective student experiences through the coordination of campus visits. This position serves as a key representative of the institution, conducting outbound phone calls to prospective students and families to schedule college visits. The role supports enrollment goals by fostering engagement and providing accurate information.

 This position is 100% remote - candidates who reside in New York, New Jersey, Connecticut, North Carolina, and Florida, now and during the course of employment with Berkeley College.

Primary Duties and Responsibilities

•  Conduct outbound phone calls to prospective students for the majority of the shift
• Arrange campus visits for prospective students, open house visits, and enrollment activity visits
• Provide accurate admissions information.
• Document all interactions in the institution's CRM system.
• Ensure compliance, customer service, and product knowledge

SALARY RANGE:   $16.50 -$18.50 hourly - No Commission 

EDUCATIONAL REQUIREMENTS:

• High School Diploma required
• Some College preferred

EXPERIENCE and TRAINING:

• Customer service/call center experience preferred
• Outbound/Inbound phone experience preferred
• College admissions experience preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Salesforce
• Command of Microsoft Office and Outlook email/internet

TECHNOLOGY REQUIREMENTS:

      PC Requirements

• 2 gigahertz (GHz) processor
• 4 gigabyte (GB) RAM
• The hard drive size should be 120GB minimum.
• Sound card with speakers / Microphone/Webcam/Keyboard and Mouse/USB Headsets - ES will replace faulty headsets/webcams if the associate is here more than 90 days.
• High Speed Dedicated Internet Access (Cable, DSL, or FIOS) for the computer you work from. (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots. Minimum 50 mbps for download and 15 mbps for upload for Internet Speed.
• Two Monitors/Screen required

Mac Requirements - For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with Mac OS13 (Ventura)

• Microphone/ Webcam/Keyboard and Mouse/USB Headsets- ES will replace faulty headsets/webcams if the associate is here more than 90 days.
• High Speed Dedicated Internet Access (Cable, DSL, or FIOS) for the computer you work from. (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots.
• Two Monitors/Screens required

Software Requirements

• Windows11 or Mac OS13 (Ventura)
• Web browser: Chrome and FireFox, Microsoft Edge (latest versions)
• A current anti-virus software
• Microsoft Word, Excel, and PowerPoint
• Teams App / Outlook Email App / and Calendars
• RingCentral App / Salesforce / Zoom
• MFA DUO

Berkeley College is an Equal Opportunity Employer and considers applicants for all positions regardless of race, color, religion, creed, gender, age, national origin, marital and veteran status, disability, sexual orientation, gender identity or expression, or any other legally protected status. We believe in fostering tolerance, acceptance, and understanding in our community, by employing individuals who bring unique perspectives to the College.