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Commission Rbc Customer Service Representative Jobs in California

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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All JobsRbc Customer Service Representative JobsCommission Rbc Customer Service Representative JobsCommission Rbc Customer Service Representative Jobs in California

Commission Rbc Customer Service Representative information

What is the difference between Commission Rbc Customer Service Representative vs Rbc Banking Advisor?

AspectCommission Rbc Customer Service RepresentativeRbc Banking Advisor
CredentialsHigh school diploma or equivalent; some roles may require financial certificationsHigh school diploma; financial certifications preferred
Work EnvironmentCall centers, branch support, customer service centersBranch offices, client meetings, financial advisory settings
Employer & Industry UsageUsed across banking and financial services for customer support rolesUsed in banking for client relationship management and financial planning

The main difference is that Commission Rbc Customer Service Representatives focus on handling customer inquiries and support, often via phone or online, while Rbc Banking Advisors provide personalized financial advice and manage client accounts. Both roles require strong communication skills, but Banking Advisors typically have more financial credentials and engage directly with clients for financial planning.

What are the most commonly searched types of Rbc Customer Service Representative jobs in California? The most popular types of Rbc Customer Service Representative jobs in California are:
Commission Rbc Customer Service Representative jobs near you
Customer Service Representative / Account Specialist (Aerospace Manufacturing)

Customer Service Representative / Account Specialist (Aerospace Manufacturing)

RBC Bearings

Santa Ana, CA • On-site

$23 - $25/hr

Full-time

Re-posted 24 days ago

RBC Bearings rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

RBC Bearings Incorporated (NYSE: RBC) is a leading international manufacturer of highly engineered precision bearings and components for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 60 facilities, of which 43 are manufacturing facilities in ten countries and our market capitalization is approximately $14.5 billion.
JOB TITLE/LOCATION:
Customer Service Representative - Santa Ana, CA
DESCRIPTION:
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB:
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Suggest solutions when a product malfunctions
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job function. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
EDUCATION:
High School diploma or General Education Degree (GED) Required.
EXPERIENCE:
Minimum of 3 years related experience, and/or training, or equivalent combination of education and experience. Ideally should have previous manufacturing experience in a similar role.
KNOWLEDGE/SKILLS/ABILITIES:
  • Attentiveness; ability to really listen to customers is so crucial for providing great service for a number of reasons.
  • Patience: ability to stay calm when confused/frustrated customers reach out for customer support
  • Product Knowledge to be able to provide accurate information
  • Clear communication: ability to write, speak, and listen effectively
  • Technology savvy; being able to understand modern technology (phones, computers, etc.)
  • Resolving Conflict; understanding and finding solutions to customer's needs
  • Positive Attitude; the ability to make minor changes in your conversational patterns.

PHYSICAL AND ENVIRONMENTAL ELEMENTS:
While performing the duties of this job, the employee generally works indoors within the office and manufacturing areas. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate or loud. Also, the employee is regularly required to sit and talk or to hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a U.S. citizen, lawful permanent resident ["green card" holders] or have refugee or asylee status.
**Please note that the salary range information is only applicable for California. The pay range represents the low and high end of the salary range we reasonably expect to pay for this position at the time of posting. An employee's pay position within the salary range will be based on several factors, including, but not limited to, geographic location, experience, education, skills, qualifications, performance, and business or organizational needs.
Pay Range: $23.00 to $25.00/hour.
RBC Bearings is an Equal Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reference #61.1-1/2
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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