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Commission Inbound Call Center Jobs in North Ridgeville, OH

AMBA

Inside Sales Insurance Specialist

Cleveland, OH · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cleveland, OH · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cleveland, OH · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Marmon

Customer Service Representative I

Westlake, OH · Hybrid

$14.75 - $20.25/hr

High school diploma required. * 1 year of collection experience. * 1 year of call center experience. * Knowledge of billing and collections procedures. * Pass Inbound Skills Assessment Test ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in North Ridgeville, OH

Commission Inbound Call Center information

See North Ridgeville, OH salary details

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$15

$20

How much do commission inbound call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for commission inbound call center in North Ridgeville, OH is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.15 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What job categories do people searching Commission Inbound Call Center jobs in North Ridgeville, OH look for?

The top searched job categories for Commission Inbound Call Center jobs in North Ridgeville, OH are:

What cities near North Ridgeville, OH are hiring for Commission Inbound Call Center jobs?

Cities near North Ridgeville, OH with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Inside Sales & Appointment Supervisor

Joyce Windows, Sunrooms & Baths

Berea, OH • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Lead from the front and produce alongside the team. Joyce is seeking an experienced, high-energy Inside Sales & Appointment Supervisor who will personally generate results while helping our Inside Sales and Appointment Specialists perform at their best. This working supervisor role does not have direct reports.

You will support training and skill development and serve as the trusted floor leader when the Call Center Manager is out. Success requires balancing personal production with sound judgment, team support, and smooth daily operations.

Schedule

We are hiring for multiple full-time shifts at our Berea call center:

Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM

Weekend availability is required. All team members must work at least one weekend day per week.

Compensation

Your results drive your earnings through an hourly base rate plus commission and performance incentives.

Compensation Includes:

  • $18 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $20 per hour for the 1:00 PM - 9:00 PM shift, including a $2 per hour shift differential
  • Commission and performance bonuses based on appointments set and lead quality
  • Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

·         Lead from the front by consistently meeting or exceeding your own production goals

·         Support onboarding, training, call practice, and skill development for new and existing team members

·         Model strong call quality, customer service, urgency, and appointment-setting habits

·         Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role

·         Build excitement, overcome hesitation, and create a positive customer experience

·         Educate homeowners on Joyce products, services, and value

·         Schedule and support high-quality in-home consultation appointments

·         Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track

·         Answer team questions, help resolve customer or operational issues, and escalate concerns to the Call Center Manager when needed

You’ll Be a Good Fit If You Have:

·         Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role

·         The ability to lead by example and influence others without formal management authority

·         Experience helping train, coach, or support the development of teammates

·         Confidence answering questions, providing constructive feedback, and handling escalations

·         A competitive, goal-oriented mindset with the ability to balance personal production and team needs

·         Strong organizational and time-management skills

·         Availability for one of the listed shifts and at least one weekend day per week

·         Reliable transportation to and from work

Benefits

  • Health, Dental, and Vision Insurance
  • PTO and vacation
  • 401(k) with a 25% uncapped company match
  • Employee discounts on home improvement services
  • Employee Referral Bonus Program

Why You'll Love Working at Joyce

·         71+ years of success as a family-owned and operated company

·         A visible leadership opportunity without leaving production

·         High-quality, American-made products

·         Strong marketing support and brand recognition

·         An upbeat team that recognizes strong performance and leadership

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