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Commission Inbound Call Center Jobs in Hamilton, ON

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

... looking for an Inbound customer service representative to join our growing team! The ideal ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

Waste Management

Account Associate I

Kitchener, ON · Hybrid

CA$52/hr

Through effective management of inbound call requests and proactive customer outreach, the AA ... In addition, this position is eligible for commissions. V. Benefits At WM, each eligible employee ...

Waste Management

Account Associate I

Kitchener, ON · Hybrid

CA$52/hr

Through effective management of inbound call requests and proactive customer outreach, the AA ... In addition, this position is eligible for commissions. V. Benefits At WM, each eligible employee ...

Waste Management

Account Associate I

Kitchener, ON · Hybrid

CA$52/hr

Through effective management of inbound call requests and proactive customer outreach, the AA ... In addition, this position is eligible for commissions. V. Benefits At WM, each eligible employee ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Arrow Workforce Solutions

Be Seen First

Bilingual Customer Service Representative (French)

Brampton, ON · On-site

CA$23.76/hr

Respond to inbound customer inquiries through phone, chat, and email while meeting service and ... Previous experience in a call centre, customer service, or contact centre environment. * Strong ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Hamilton, ON

Commission Inbound Call Center information

See Hamilton, ON salary details

$8

$19

$44

How much do commission inbound call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for commission inbound call center in Hamilton, ON is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.85 and $19.86 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Hamilton, ON?

For Commission Inbound Call Center jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Hamilton, ON look for?

The top searched job categories for Commission Inbound Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Commission Inbound Call Center jobs?

Cities near Hamilton, ON with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Hamilton, ON as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,042 per year, or $19.7 per hour.

Bilingual Claims Service Ambassador (Future Opportunities)

Wawanesa Insurance

Ottawa, ON • Hybrid

CA$43K - CA$55K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 19 days ago

Job description

Job ID: 9704 


Employment Type: For Future Consideration. We are always interested in connecting with qualified candidates for our Claims Service Ambassador Department. This requisition is designed to connect with talent for future opportunities. 
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers in Canada where the business languages utilized are both English and French.As such, the successful candidate must be fully proficient in English and French. 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000- $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS; Edmonton, AB; Calgary, AB; Vancouver, BC; Winnipeg, MB.
 

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba's Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

As a Claims Service Ambassador, you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

  • Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consitent and positive member experience.
  • Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.  
  • Within a limited scope, adjust claim in a proactive manner.
  • Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
  • Within a limited scope, evaluate losses to determine liability.
  • Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Perform other duties as assigned. 
Qualifications
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 2-3 years of customer service experience.
  • Bilingualism in French and English.
  • Able to handle large call volumes on a daily basis, within a call center environment.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent communication skills; listening, written, and spoken.
  • Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
  • Typing proficiency of 40-50 words per minute with a high level of accuracy while handling customer interactions.
  • Proficient in Microsoft Office Suite & MS Teams.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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