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Commission Inbound Call Center Jobs in Fort Wayne, IN

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Commission Inbound Call Center information

See Fort Wayne, IN salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Fort Wayne, IN is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Fort Wayne, IN? For Commission Inbound Call Center jobs in Fort Wayne, IN, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Fort Wayne, IN look for? The top searched job categories for Commission Inbound Call Center jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Commission Inbound Call Center jobs? Cities near Fort Wayne, IN with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,569 per year, or $17.1 per hour.

Kelley Automotive Group Service Client Care Manager

Kelley Automotive Group

Fort Wayne, IN • On-site

Full-time

Posted 26 days ago

Job description

Department: Service Client Care Center
Function: The Client Care Manager (CCM) oversees the Service Client Care Center and is responsible for managing inbound and outbound service communications, including appointment scheduling, follow-up, and marketing calls. The CCM trains and coaches Service Coordinators (SCs) on effective telephone techniques to improve customer satisfaction and increase service reservations. This role also manages service reservation processes, monitors department performance through reporting, develops procedures, and ensures daily operational tasks are completed. Strong communication, leadership, organizational, and supervisory skills are essential, along with professionalism and expertise in customer appointment management.
Reports to: Fixed Operations Director
Relationships and Authority:
  • Take all overflow inbound service calls to ensure that all calls are answered in a timely manner. This includes handling all calls whenever there are calls in the queue for greater than 30 seconds.
  • Take "turns" from Service Coordinators (SCs) when faced with a challenging phone call.
  • Effectively de-escalate customer concerns by identifying root issues, maintaining professionalism, and delivering solutions that restore trust.
  • Oversee the tracking of daily and weekly Key Performance Indicators (KPIs) of inbound and outbound calling campaigns & delegating mundane activities to other team members to achieve the desired results.
  • Lead the department to meet or exceed all KPIs that are specific to the following:
  • Average number of calls handled per day, per SC:
  • From start date to 60 days in position: 100 calls handled per day (average).
  • 60-90 days in position: 110 calls handled per day (average).
  • 90+ days in position: 120 calls handled per day (average).
  • Average length of call: <3>
  • A department average quality score of 85.0 or greater after 30 days / 90.0 score after 60 days.
  • Appointment "show percentage": 88% or greater.
  • Train the SCs to ensure they are skilled at targeted, clarifying questions to help customers articulate their needs and identify the right solution.
  • Conduct daily/weekly training sessions with SCs regarding inbound and outbound calling strategies. This includes listening to recorded calls from the telephone improvement system and playing those phone calls for the SCs in a positive feedback session.
  • Conduct at least two (2) coaching sessions per week with each SC.
  • Maintain current knowledge of all dealership service specials, including email marketing campaigns, mailers, newspapers, and any other forms of media advertising. This responsibility also includes training all SCs on the above-mentioned mediums.
  • Create and administer "knowledge tests" on a weekly basis.
  • Ensure all SCs understand and follow CCC policies and procedures at all times.
  • Monitor the Service CRM software for consistency and accuracy in scheduling.
  • Ensure when transferring a customer to any department, the SC must use the "soft transfer" method to ensure the customer is never sent directly to voicemail.
  • Ensure the SCs are using the knowledge forms after they transfer a phone call to a Service Advisor.
  • Collect all knowledge form submissions on a weekly basis and then meet with the Service Manager(s) to find the answers to those questions. Train the SCs on those new word tracks.
  • Produce the weekly/monthly schedule for all SCs.
  • Assist with the recruiting, staffing, training and progressive discipline of Service Client Care personnel.
  • Set daily work agendas and priorities for CCC personnel and ensure that those work agendas are adhered to.
  • Work closely with all Client Care Supervisors, Service Managers, and the Fixed Ops Director by keeping them informed of relevant activities, opportunities, and challenges.
  • Achieve 'Subject Matter Expert' (SME) status in Service CRM and relevant outbound campaign software.
  • Ability to meet or exceed all Key Performance Indicators provided by Management.
  • Any additional responsibilities requested by dealership management.

Requirements
Qualifications:
High school diploma or the equivalent. A college degree in business or management is a plus. 2+ years of management experience in an automotive BDC or high-volume call center environment. High proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and CRM software (e.g., VinSolutions, Elead) is required. Must be able to interpret data trends to adjust staffing levels and campaign strategies. Must have computer and phone knowledge. Must have a professional appearance and excellent communication skills. Must have the ability to read and comprehend instructions and information. Must complete required certification training and pass certification testing with a minimum score of 85%. Client Care Manager must attend 100% of the certification training.
Working Conditions:
Will spend time at a desk in an office setting. Will work on a computer. Will have personal interaction with Fixed Operations Director, Service Managers, and Service Coordinators. Will be exposed to noise, dust, fumes and other hazardous or nonhazardous materials.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKING CONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
I, the undersigned, understand and have carefully read the contents of this job description. I understand the responsibilities, requirements, and duties expected of me. I ALSO UNDERSTAND THAT THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT OF EMPLOYMENT, NOR ALTER MY STATUS AS AN AT-WILL EMPLOYEE. I have the right to terminate my employment at any time, for any reason, and the dealership has a similar right.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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