Quality Analyst
Concord, NC · Remote
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst
Concord, NC · Remote
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst
Concord, NC · Remote
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst
Concord, NC · Remote
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Enterprise Contact Center Quality Director Title: Quality Assurance Manager Location: Orlando ... call monitoring platforms * Must have data analysis experience in MS Excel, SQL, and/or BI tools
Quick apply
Enterprise Contact Center Quality Director Title: Quality Assurance Manager Location: Orlando ... call monitoring platforms * Must have data analysis experience in MS Excel, SQL, and/or BI tools
Call Center
Del Valle, TX · On-site
$16/hr
Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...
Call Center
Del Valle, TX · On-site
$16/hr
Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...
Call Center
Del Valle, TX · On-site
$16/hr
Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...
Call Center
Del Valle, TX · On-site
$16/hr
Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Call Operations Analyst
American Fork, UT · On-site
Who you are & what you bring: * 2+ years experience in a call center, appointment setting, customer support, quality assurance, or operations analysis role preferred. * Strong analytical skills with ...
Call Operations Analyst
American Fork, UT · On-site
Who you are & what you bring: * 2+ years experience in a call center, appointment setting, customer support, quality assurance, or operations analysis role preferred. * Strong analytical skills with ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Contact Center Quality Specialist At our company, we move fast, adapt quickly, and turn challenges ... The analyst leads AI call calibration sessions, validates AI-generated quality outputs, and ...
Contact Center Quality Specialist At our company, we move fast, adapt quickly, and turn challenges ... The analyst leads AI call calibration sessions, validates AI-generated quality outputs, and ...
Team Lead Call Center
Cincinnati, OH · On-site
Team Lead Call Center Location:5001 Kingsley Dr. Cincinnati OH 45227 Should be able to work any ... Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings.
Team Lead Call Center
Cincinnati, OH · On-site
Team Lead Call Center Location:5001 Kingsley Dr. Cincinnati OH 45227 Should be able to work any ... Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$55K - $79K/yr
Prepare quality reports, analyze performance data, and communicate findings and recommendations to ... in a high-volume call center or customer contact center environment. * Experience coaching ...
New
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$55K - $79K/yr
Prepare quality reports, analyze performance data, and communicate findings and recommendations to ... in a high-volume call center or customer contact center environment. * Experience coaching ...
New
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$55K - $79K/yr
Prepare quality reports, analyze performance data, and communicate findings and recommendations to ... in a high-volume call center or customer contact center environment. * Experience coaching ...
New
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$55K - $79K/yr
Prepare quality reports, analyze performance data, and communicate findings and recommendations to ... in a high-volume call center or customer contact center environment. * Experience coaching ...
New
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Call Center Manager
Omaha, NE · Remote
$100K - $130K/yr
You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...
Call Center Manager
Omaha, NE · Remote
$100K - $130K/yr
You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Commission Call Center Quality Analyst information
See salary details
$17.07 - $20.15
4% of jobs
$20.15 - $23.23
16% of jobs
$24.42 is the 25th percentile. Wages below this are outliers.
$23.23 - $26.31
12% of jobs
The median wage is $29.14 / hr.
$26.31 - $29.39
19% of jobs
$29.39 - $32.47
13% of jobs
$35.20 is the 75th percentile. Wages above this are outliers.
$32.47 - $35.56
12% of jobs
$35.56 - $38.64
6% of jobs
$38.64 - $41.72
6% of jobs
$41.72 - $44.80
5% of jobs
$44.80 - $47.88
3% of jobs
$47.88 - $50.96
2% of jobs
$17
$32
$50
How much do commission call center quality analyst jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for commission call center quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.
What cities are hiring for Commission Call Center Quality Analyst jobs? Cities with the most Commission Call Center Quality Analyst job openings:
What are the most commonly searched types of Call Center Quality Analyst jobs? The most popular types of Call Center Quality Analyst jobs are:
What states have the most Commission Call Center Quality Analyst jobs? States with the most job openings for Commission Call Center Quality Analyst jobs include:
Sagility rating
4.6
Based on 29 frontline employees who took The Breakroom Quiz
61st of 71 rated call and contact centers
Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education:
High School Graduate is required
Experience:
Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in Claims process in case of back office)
Mandatory Skills:
Must be good in coaching skills (for coaching the CSR based on their call quality)
Must be proficient in typing speed
Excellent written and verbal communication skills
Excellent time management skills
Strong keyboarding/computer skills, including Microsoft Word and Excel
Must be detail oriented with good observation skills.
Roles & Responsibilities:
Remotely monitors customer service skills of all customer service representatives to ensure quality of call handling, accurate coding in CRS and making appropriate documentation.
Completes established monitoring objectives in accordance with applicable SOP's.
Provides written and oral feedback to the CSR on all calls monitored.
Completes daily statistical reports and spreadsheets according to standard procedure.
Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
Attends weekly and monthly department meetings to calibrate monitoring measurements.
Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
Follows all client SOP's and applicable work related guidance documents.
Responsibilities may include taking Supervisory calls and escalations.
Ensure daily / weekly / monthly audit targets are met.
Ensure audits are completed as per client requirements and ATA is maintained.
Ensure to take calls whenever needed as specified by the manager.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Location:
About Sagility
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Westminster, CO, US
Year founded
1998