Commercial Operations Associate Jobs in Washington

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Commercial Associate

As a critical member of the Commercial Operations department, the Associate will serve as support for two to four EAB Directors, upward managing the team to ensure processes are running smoothly and deadlines are being met. The Associate acts as an internal and external liaison, information resource, and key point of contact for their EAB Directors. The Associate will manage inbound and outbound requests, schedule meetings, and prepare team members for interactions with top education leaders. The Associate will also collaborate across the firm to provide service that drives the business forward and assists their counterparts in achieving their goals. Associates will gain professional experience, expertise on the firm, industry knowledge, and an understanding of EAB products and services.

This role is based in Washington, DC.

Primary Responsibilities:

Business Management:

• Schedule meetings and calls with both external and internal stakeholders to meet desired metrics
• Use Salesforce to maintain pipeline data, track activities, pull reports, and update records
• Prepare EAB Directors for interactions with prospective and current partners by providing institution data, relationship history, and relevant market information
• Develop and manage sales and renewal contracts through EAB's contracting system
• Assist EAB Director in providing customer support to current partners

Associate Responsibilities:

• Proactively communicate updates to EAB Directors on assigned tasks
• Work closely with EAB Directors on strategies to secure new partners, renew existing partners, and/or maintain partner relationships with current partners
• Upward manage EAB Directors and team members to ensure deadlines and goals are being met
• Make recommendations on best practices for process improvements to help operationalize business efficiencies across the Commercial Operations department
• Participate in regular Associate training and development sessions
• Deepen understanding of EAB's product offerings and research
• Special projects as needed, in support of the Commercial Operations department

Basic Qualifications:

• Bachelor's Degree
• Strong academic record
• Must possess at least two of the following:
• Experience leading or taking initiative
• Customer service experience
• Experience working in a team environment
• Sales, account management, or project management experience
• Experience in an office setting

Ideal Qualifications:

• Ability to communicate effectively by phone and email with external and internal team members
• Demonstrates poise, maturity, and resilience with internal and external audiences
• Attention to detail
• Proven experience managing multiple, competing priorities; demonstrated ability to accomplish tasks and activities efficiently and according to importance
• Ability to take initiative on projects and through external interactions
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration.

Working as an Associate at EAB:

• Flexible work schedule and policy
• Participation in regular Associate training and development sessions designed to help staff elevate their performance in role-specific competencies, broaden their understanding of EAB's various products, and expand their education industry knowledge
• All employees have access to development-focused programs that help staff build better careers through skill development, mentorship, career pathing, and more
• ~12-18 month timeline in the Associate role

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary for this role is $41,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.