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Commercial Line Csr Jobs (NOW HIRING)

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

Commercial Lines Customer Service Representative (CSR) Location: Washington, PA Company: General Placement Service General Placement Service is working with a respected independent insurance agency ...

Bosch Group Inc

Customer Service Representative

Post Falls, ID · On-site

$15.75 - $21.25/hr

... full line of residential and commercial HVAC ducted and ductless systems, Source One Parts ... The CSR plays a critical role in driving revenue and margin growth across residential and light ...

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Commercial Line Csr information

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How much do commercial line csr jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for commercial line csr in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Commercial Line Csr vs Personal Lines Csr?

AspectCommercial Line CsrPersonal Lines Csr
CredentialsInsurance license, industry certificationsInsurance license, industry certifications
Work EnvironmentCommercial insurance agencies, brokeragesPersonal insurance agencies, brokerages
Employer & Industry UsageBusiness insurance providers, commercial brokersIndividual insurance providers, retail agencies
Common Search & ComparisonCommercial vs Personal Lines Csr

Commercial Line Csr and Personal Lines Csr both handle insurance policies but focus on different client types. Commercial Line Csr specializes in business insurance, requiring knowledge of commercial policies, while Personal Lines Csr manages individual policies like auto and home insurance. Their roles overlap in customer service and policy management, but their target clients and policy types differ significantly.

What cities are hiring for Commercial Line Csr jobs?

Cities with the most Commercial Line Csr job openings:

What are popular job titles related to Commercial Line Csr jobs?

For Commercial Line Csr jobs, the most frequently searched job titles are:

Senior Customer Service Representative

Morgantown, WV • On-site

Strategic Operational Solutions
201 - 500 employees
Learn more about Strategic Operational Solutionsexternal

$44K - $46K/yr

Full-time

Posted 18 days ago

Job description

Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for a Senior Customer Service Representative role that serves as the front-line customer service connection for the organization, responding to public inquiries about a wide range of Government programs and services. The contact center's goal is to provide customers with accurate, efficient, and courteous responses to their requests. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
As a Senior Customer Service Representative (CSR), you will provide advanced customer service support, mentoring, quality monitoring, and training assistance within the UCC. The position serves as a senior representative responsible for handling escalated inquiries, supporting workforce development, and contributing to process improvement activities.
In this position you will:
  • Handle complex customer inquiries and escalated service requests.
  • Provide peer coaching and mentoring to CSR personnel.
  • Perform quality reviews of calls and email responses.
  • Support onboarding and delivery of CSR training programs.
  • Assist with trend analysis and identification of recurring customer issues.
  • Recommend updates to FAQs, scripts, and knowledge articles.
  • Support workforce scheduling and queue management activities.
  • Participate in process improvement initiatives and customer experience enhancements.
  • Assist management in maintaining SLA compliance.

Qualifications:
  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with , we will not consider candidates for this position who do not meet the aforementioned conditions
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • High school diploma or equivalent.
  • High school diploma plus specialized customer service experience.
  • Three (3) years of contact center or customer support experience.
  • Experience handling escalated customer interactions.
  • Strong documentation and communication skills.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

Desired Skills:
  • Coaching and training experience.
  • CRM reporting experience.
  • Workforce management exposure.
  • Government customer service experience.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

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