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Comment Moderation Jobs (NOW HIRING)

Neko Health AB

Customer Care Specialist, NYC

Manhattan, NY · On-site

$18.75 - $24.75/hr

Whether you're replying to a ticket, handling a complaint, or responding to a comment publicly on ... moderation tools, telephony, and SMS platforms • Interest in or experience within health ...

Neko Health

Customer Care Specialist, NYC

Manhattan, NY · On-site

$18.75 - $24.75/hr

Whether you're replying to a ticket, handling a complaint, or responding to a comment publicly on ... moderation tools, telephony, and SMS platforms • Interest in or experience within health ...

Neko Health AB

Customer Care Specialist, NYC

New York, NY · On-site

$100K - $123K/yr

Whether you're replying to a ticket, handling a complaint, or responding to a comment publicly on ... moderation tools, telephony, and SMS platforms • Interest in or experience within health ...

Reddit

Staff Software Engineer, Media Experiences

$217K - $303K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000 ... moderation, and GenAI inference. * Set the Standard: Establish engineering best practices, design ...

Share Our Strength

Associate, Community Engagement

Washington, DC · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... comment and DM management across multiple platforms. * Strong strategic judgment with the ability ... moderation workflows. * Deep knowledge of platform dynamics across Instagram, TikTok, Facebook, X ...

Share Our Strength

Associate, Community Engagement

Washington, DC · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... comment and DM management across multiple platforms. * Strong strategic judgment with the ability ... moderation workflows. * Deep knowledge of platform dynamics across Instagram, TikTok, Facebook, X ...

Hagerty

Social Media Video Creator

Charleston, WV · Remote

... comment responses must be thoughtful. You must also have knowledge of cars and the automotive ... Participate in moderation of inbound comments from social platforms This might describe you

Reddit

Staff Research Engineer, Post-training & Evaluation

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000 ... Moderation, Search, Ads, and the next generation of consumer products. As a Staff Research Engineer ...

L'Oreal

Manager, Social Media, YSL Beauty US

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... just as moderation, but as a proactive strategic tool to inject YSL Beauty into viral cultural ... Define and evolve the "CM Playbook", ensuring YSL's comment-section persona is bold, disruptive ...

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Comment Moderation information

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$11K

$72.4K

$116.5K

How much do comment moderation jobs pay per year?

As of Aug 18, 2026, the average yearly pay for comment moderation in the United States is $72,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,000.00 per year, depending on experience, location, and employer.

What is comment moderation?

A Comment Moderation job involves reviewing and managing user-generated content on websites, social media, or forums to ensure it follows community guidelines. Moderators remove harmful, offensive, or spam content while fostering a respectful and engaging environment. They may also respond to inquiries, escalate issues, and enforce platform policies. The role requires strong attention to detail, good judgment, and the ability to handle sensitive content professionally.

What are some typical challenges faced in comment moderation?

One of the main challenges in Comment Moderation is balancing timely content review with consistent application of community guidelines, especially during periods of high user activity. Moderators often handle sensitive or controversial material, requiring them to remain impartial and manage emotional responses effectively. The role can also involve repetitive tasks and the need to respond quickly to emerging issues or trends. Team collaboration and strong support structures are vital, and many companies offer regular training and access to wellness resources to help moderators succeed. Those who excel in this role can often progress to senior moderation, quality assurance, or community management positions.

What are the key skills and qualifications needed to thrive in comment moderation?

To thrive in Comment Moderation, you need strong attention to detail, sound judgment, and the ability to interpret and apply community guidelines, usually supported by a high school diploma or relevant experience. Familiarity with moderation platforms, content management systems, and automated filtering tools is often required. Excellent communication, emotional resilience, and cultural sensitivity are key soft skills for handling diverse user interactions. These attributes are crucial for maintaining a safe and respectful online environment while ensuring user engagement and brand reputation.

How do you become a comment moderator?

To become a comment moderator, candidates typically need strong communication skills, good judgment, and familiarity with community guidelines. Relevant experience in online moderation, social media, or customer service can be beneficial, and some roles may require knowledge of moderation tools or software. Often, moderation positions are entry-level and may require completing training or onboarding processes.
More about Comment Moderation jobs

What states have the most Comment Moderation jobs?

States with the most job openings for Comment Moderation jobs include:

What job categories do people searching Comment Moderation jobs look for?

The top searched job categories for Comment Moderation jobs are:

Comment Moderation jobs near you
Infographic showing various Comment Moderation job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, 8% Hybrid, and 31% Remote job distribution, with an average salary of $72,357 per year, or $34.8 per hour.

Customer Care Specialist, NYC

Neko Health AB

Manhattan, NY • On-site

$18.75 - $24.75/hr

Other

Re-posted 25 days ago

Job description

Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
Be the first point of contact and a trusted partner to Neko Health's members in the US. As a Customer Support Specialist, you will own multi-channel member support across email, phone, text/SMS, and social - handling everything from booking management and product enquiries to complaint resolution and service recovery. This role is for someone who is empathetic, organised, and calm under pressure, and who takes pride in delivering support that feels genuinely human and member-first at every touchpoint.
What You'll Deliver in the First 6-12 Months
  • Every member who contacts Neko feels genuinely looked after - responses are warm, clear, and arrive when they're expected. CSAT scores and SLA adherence reflect this consistently.
  • You own each case from first contact to resolution, anticipating what a member needs before they have to ask twice. Repeat contacts fall because members leave interactions feeling truly resolved.
  • Whether you're replying to a ticket, handling a complaint, or responding to a comment publicly on social, the Neko voice is unmistakable - human, considered, and on brand every time.
  • The patterns you notice - recurring frustrations, complaint themes, moments where members stumble - find their way to the right people internally, so the product and experience keep getting better.
Requirements
  • 2+ years' experience in customer support, hospitality, or another high-touch, member-facing service role
  • Native or fluent English speaker with excellent written and verbal communication skills; additional language skills are a plus
  • Based in or able to commute to New York City; familiarity with the NYC market and its member expectations is an advantage
  • Experience supporting customers across multiple channels including phone, email, and digital/social
  • Proven ability to manage bookings, troubleshoot issues, and handle complaints with professionalism and accountability
  • Familiarity with Zendesk or similar CRM and support platforms
  • Strong judgement around tone, timing, and privacy - especially on public-facing social channels
  • Highly organised with a clear sense of ownership, strong attention to detail, and ability to manage a personal ticket queue to defined SLAs
  • Calm and confident in escalated or high-visibility situations

Preferred
• Experience in social or public-facing support is a strong advantage
• Experience with social moderation tools, telephony, and SMS platforms
• Interest in or experience within health, wellness, or technology-driven consumer products
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from marketfacing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.

Apply