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Command Centre Agent Jobs (NOW HIRING)

Google Contact Center AI

Alpharetta, GA ยท On-site

$15.75 - $21.50/hr

Excellent command over spoken, written and business communication skills * Should have undergone ... Implementation of voice virtual agent * Integrating agents with third-party applications, data ...

Project Manager V

Des Moines, IA ยท On-site

$68.75/hr

... command center support during critical migration phases Desired Skills * Experience with contact center modernization or cloud contact center platforms * Exposure to CCaaS, IVR, telephony, agent ...

Call Center Reports To: Assistant Call Center Supervisor/Call Center Supervisor Job Type ... Solid command of the English language, with above average spelling skills. * Strong problem-solving ...

Front Desk Agent - Marriott

York, NE ยท On-site

$16 - $17/hr

At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests ... Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who ...

Front Desk Agent - Marriott

York, NE ยท On-site

$14 - $17.75/hr

At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests ... Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who ...

Front Desk Agent - Marriott

York, NE ยท On-site

$14 - $17.75/hr

At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests ... Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who ...

SOC Agent

Irving, TX ยท On-site

$23 - $24/hr

Prior experience in a security operations center, dispatch environment, or surveillance monitoring ... Experience in law enforcement, security command centers, or public safety dispatch. * Familiarity ...

Chat Agent

Fresno, CA ยท On-site

$15 - $19.50/hr

Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ... Excellent written communication skills with a strong command of grammar and spelling. * Previous ...

Showing results 21-40

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Google Contact Center AI

Alpharetta, GA โ€ข On-site

Navtech
Civil Engineering Constructionย โ€ขย 11 - 50 employees

$15.75 - $21.50/hr

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Re-posted yesterday


Job description

Job Description:
Minimum Qualifications:
  1. Good knowledge of the Google Contact Center AI solution
  2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
  4. Excellent command over spoken, written and business communication skills
  5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Job Requirements:
  1. Can configure, setup, administer and customize the CCAI solution per custom requirements
  2. Experience in delivering complex AI (or) DA projects
  3. Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design
  4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  5. Knowledge of data flow and dialog flow in CCAI applications
  6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  7. Implementation of chat virtual agent
  8. Implementation of voice virtual agent
  9. Integrating agents with third-party applications, data sources, API, etc
  10. Deep knowledge of options for storing parameters and fulfilling user requests
  11. Knowledge of taking actions with fulfillment
  12. Testing and Logging
  13. Knowledge of how to draw insights from recordings
  14. Environment Management
  15. Identification and implementation of best practices for the design and deployment of virtual agents
  16. Identify key aspects, such as security and compliance in the context of contact centers
  17. Knowledge of methods of compliance with Federal Regulations
Miscellaneous Requirements - Good to have:
  1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  3. Workflow based implementation and understanding of multiple business domains or processes

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About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996