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Command Center Workforce Manager Jobs (NOW HIRING)

General Motors

Command Center Manager

Warren, MI · On-site

Work with other coordinators managing critical supply issues that come into the NASO Command Center * Must have some flexibility and at times work extended and non-core hours to ensure issues are ...

General Motors

Command Center Manager

Warren, MI · Hybrid

Work with other coordinators managing critical supply issues that come into the NASO Command Center * Must have some flexibility and at times work extended and non-core hours to ensure issues are ...

Core Scientific

Command Center Supervisor

Austin, TX · On-site

The Job The Command Center Supervisor is responsible for leading 24/7 Command Center operations ... The Supervisor oversees shift operations, staffing, performance management, and adherence to ...

ijetconnect

Command Center Analyst

Washington, DC · On-site

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Recognizes crises and initiates coordinates and manages operational response activities to ...

ijetconnect

Command Center Analyst

Washington, DC · On-site

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Recognizes crises and initiates coordinates and manages operational response activities to ...

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How much do command center workforce manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for command center workforce manager in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

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Genesys Cloud Workforce Optimization Analyst

Miami, FL • On-site

Computer Task Group, Inc
Professional, Scientific, and Technical Services • 1 - 5K employees
Learn more about Computer Task Group, Incexternal

Full-time

Posted 18 days ago

Job description

Overview

CTG is seeking to fill a Genesys Cloud Workforce Optimization Analyst position for our client.

Location: Kansas City, MO or Miami, FL – Onsite

Duration: 6 months with possible extension

Duties:

  • Support operational execution within the Genesys Cloud CCaaS environment.
  • Utilize Genesys Command Center capabilities to support contact center operations.
  • Build, maintain, and enhance metric and data analytics dashboards.
  • Develop, configure, and support IVR functionality.
  • Configure and maintain Skills-Based Routing and agent profiles.
  • Support workforce optimization activities, including workforce management and quality assurance.
  • Create and maintain documentation covering Genesys Cloud processes, configurations, and operational procedures.
  • Develop training materials to enable operational staff to assume ongoing ownership and maintenance of Genesys Cloud functions.
  • Collaborate with operational teams to support knowledge transfer and transition of Genesys Cloud capabilities.
  • Analyze contact center metrics and operational data to identify trends and support performance improvements.
  • Assist with troubleshooting, configuration changes, and ongoing optimization of Genesys Cloud capabilities.

Skills:

  • Genesys Cloud CCaaS
  • Genesys Command Center
  • Contact Center Operations
  • Workforce Optimization
  • Workforce Management
  • Quality Assurance
  • Data and Metrics Analytics
  • Dashboard Development
  • IVR Development
  • Skills-Based Routing
  • Agent Profile Configuration
  • Operational Documentation
  • Training and Knowledge Transfer
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Experience:

  • 2–5 years of experience working with Genesys technologies.
  • Hands-on experience with Genesys Cloud CCaaS operational execution.
  • Experience with Genesys Command Center.
  • Experience building and maintaining metric and data analytics dashboards.
  • Experience developing and supporting IVR functionality.
  • Experience configuring Skills-Based Routing and agent profiles.
  • Experience supporting workforce optimization functions, including workforce management and quality assurance.
  • Demonstrated ability to create clear technical and operational documentation.
  • Experience developing training materials and facilitating knowledge transfer to operational teams.

Education:

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
  • Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Industry

Professional, scientific, and technical services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Social media

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