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Command Center Representative Jobs in Texas (NOW HIRING)

Fortrea

Clinical Call Representative (Part-Time)

Dallas, TX · On-site

$15.25 - $19.75/hr

USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred ... Must have excellent command of the English language in both oral and written form at all locations.

Fortrea

Clinical Call Representative (Part-Time)

Dallas, TX · On-site

$14.25 - $18.25/hr

USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred ... Must have excellent command of the English language in both oral and written form at all locations.

CenCore LLC

Access Control Officer - (PP/TX)

San Antonio, TX · On-site

$15.25 - $17.25/hr

... representatives, security personnel, and other stakeholders. • Perform assigned duties ... Security Operations Center / Command Center Operations • Monitor and operate physical and ...

Harris County

Financial Analyst

Houston, TX · On-site

Most assignments will be performed in an office, meeting, or operations command center environment ... representative of those that must be met by an employee to perform the essential functions of this ...

Harris County

Financial Analyst

Houston, TX · On-site

Most assignments will be performed in an office, meeting, or operations command center environment ... representative of those that must be met by an employee to perform the essential functions of this ...

Harris County, TX

Financial Analyst

Houston, TX · On-site

Assists department representatives in the review and evaluation of selected financial reports ... Most assignments will be performed in an office, meeting, or operations command center environment ...

Harris County

Maintenance Mechanic II

Houston, TX · On-site

$23.75 - $30.50/hr

Most assignments will be performed in an office, meeting, or operations command center environment ... representative of those that must be met by an employee to perform the essential functions of this ...

Harris County

Maintenance Mechanic II

Houston, TX · On-site

$23.75 - $30.50/hr

Most assignments will be performed in an office, meeting, or operations command center environment ... representative of those that must be met by an employee to perform the essential functions of this ...

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Command Center Representative information

What is a command center representative?

Command Center Representatives are professionals who monitor, coordinate, and respond to incidents or issues within an organization's operations from a centralized location known as the command center. They are responsible for ensuring smooth operations, communicating with different departments, and handling emergencies or disruptions as they arise. Their work often involves using specialized software and tools to track system performance, resolve technical problems, and maintain clear records of incidents and responses. This role is common in industries such as IT, healthcare, transportation, and security.

What skills and qualifications are needed to be a command center representative?

To thrive as a Command Center Representative, you need strong analytical skills, attention to detail, and experience in operations or incident management, often supported by a relevant associate’s or bachelor’s degree. Familiarity with command center software, incident tracking systems, and communication tools is typically required. Excellent problem-solving abilities, multitasking, and clear communication are crucial soft skills for coordinating responses and ensuring smooth operations. These skills and qualities are vital for maintaining operational stability, quickly addressing issues, and ensuring effective communication during critical events.

How does a command center representative collaborate with other departments during high-priority incidents?

Command Center Representatives play a critical role in incident management by acting as a central point of communication between technical teams, management, and sometimes external stakeholders. During high-priority incidents, they coordinate updates, facilitate conference bridges, and ensure all relevant teams are informed and aligned on action steps. This collaboration helps to resolve issues quickly while minimizing business impact. Strong communication skills and the ability to remain calm under pressure are essential for effectively managing these cross-functional interactions.

What cities in Texas are hiring for Command Center Representative jobs?

Cities in Texas with the most Command Center Representative job openings:

Clinical Call Representative (Part-Time)

Dallas, TX • On-site

Fortrea
Health Care and Social Assistance • 10K+ employees
Learn more about Fortreaexternal

$15.25 - $19.75/hr

Part-time

Posted 6 days ago

Fortrea rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

    Summary of Responsibilities:

    • Receiving and placing calls from and to potential study participants.
    • Enter medical history and demographic information from potential study participants into computerized database.
    • Communicate study information to potential participants.
    • Phone screen participants according to the scripts provided for each study.
    • Schedule screening appointments for potentially qualified participants.
    • Confirm screening appointments.
    • Make recommendations for process improvement.
    • May assist in training new employees.
    • May ensure the website and phone system information is accurate and current.
    • May respond to all inquiries from participants from the Fortrea CRU email account.
    • Liaison with screening department in coordinating all necessary screening information needed for recruitment.
    • May assist with obtaining medical reports from General Practitioners.Cross-trained in other departments, as needed.
    • May assist in maintaining current recruiting manual.
    • May attend out-reach programs to recruit participants.
    • Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth.
    • Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner.
    • Performs other related duties as assigned.

    Qualifications (Minimum Required):

    • Required: USA HS Diploma or equivalent
    • Required: EUROPE Educated to GCSE or 'O' level standard.
    • Required: USA EUROPE Knowledgeable in computer programs (e.g. word processing). Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills. Ability to follow precise directions and read from a script. High degree of professionalism and customer service.

    Experience (Minimum Required):

    • Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
    • Required: EUROPE Typically, 1 - 2 years in customer service or call Centre. Knowledge of medical terminology preferred.

    Physical Demands/Work Environment:

    • Regularly required to sit.
    • Must be able to see (distinguish colors) and hear to meet the job requirements.
    • Must have excellent command of the English language in both oral and written form at all locations.
    • In Dallas must have excellent command of the Spanish language.
    • Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
    • Must be able to work a flexible schedule including evenings and weekends.

    Learn more about our EEO & Accommodations request here.

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