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Command Center Operator Jobs in Boston, MA (NOW HIRING)

Clera

Senior Solutions Engineer

Boston, MA · Remote

$140K - $180K/yr

... a customer operating in production. Sitting within the Commercial Organization, the Senior ... command center, and automated product release modules, and stay accountable through go-live.

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Command Center Operator information

See Boston, MA salary details

$10

$22

$31

How much do command center operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for command center operator in Boston, MA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $28.22 per hour, depending on experience, location, and employer.

What is a command center operator?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

What skills and qualifications are needed to thrive as a command center operator?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

How does a command center operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What are popular job titles related to Command Center Operator jobs in Boston, MA?

For Command Center Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Command Center Operator jobs in Boston, MA look for?

The top searched job categories for Command Center Operator jobs in Boston, MA are:

Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,120 per year, or $22.2 per hour.

Security shift manager patrol unit- second shift and overnights

Northeast Security, Inc.

Boston, MA • On-site

$31.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Northeast Security Inc. rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

31st of 118 rated security

Job description

Overview
Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.
Job Details
Northeast security is seeking a Security Shift manager for one of our premiere Accounts in the area of Boston, MA
**Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually**
Pay rate is $31.85
Schedules available:
Tues, Wed, Fri, Sat, Sun 2200 - 0600 / 0600-1400
Sat-Wed 0600 - 1400 / 2200-0600
Sun-Thurs 0600 - 1400
Mon- Sun 2200 - 0600
MUST have experience as a Security shift manager and a valid driver's license of three years or more
Key Responsibilities
  • Support supervisors in their daily duties.
  • Provide direct coaching and guidance to supervisory teams.
  • Support regional supervisors as needed, particularly during significant events.
  • Review daily shift staffing with supervisors to ensure full post coverage.
  • Address and resolve immediate staffing gaps dynamically.
  • Make real-time deployment decisions when staffing levels require adjustments.
  • Confirm all scheduled details and special assignments are properly covered.
  • Interface with security management and Northeast Security operations for extra resources.
  • Maintain continuous situational awareness of all active emergency situations.
  • Monitor all emergency notifications issued by the Command center.
  • Review alerts for complete accuracy, completeness, and proper distribution.
  • Offer guidance to command center leads and operators on message drafting or corrections.
  • Issue prompt, client-facing notifications according to protocols or Property Manager consultation.
  • Serve as the primary reviewer for all Level 2 and Level 3 incident reports.
  • Ensure complete accuracy and thoroughness in all submitted reports.
  • Confirm necessary supplemental documentation (such as Risk Reports) is filed.
  • Coordinate the proper retention of still images and video footage.
  • Coordinate the immediate response to on-site security technology failures.
  • Evaluate technical issues (unsecured doors, outages) to determine scope and client impact.
  • Mitigate immediate vulnerabilities, such as posting staff at unsecured doors.
  • Ensure proper notification and escalation to support groups
  • Assist in evaluating the need for off-hours vendor or on-call responses.
  • Partner with security management and regional project managers on program needs.
  • Coordinate alarm abatement programs within assigned coverage areas.
  • Assign and review routine physical inspections (intercoms, elevator phones, AEDs).
  • Compile and distribute program statistics (QoL, Activity) and BOLO alerts.

Security shift manager Requirements:
  • Must have three years of Security Manager experience.
  • Valid Driver's License of 3 years or more with a clean Driving Record.
  • Customer Service Experience preferred.
  • Previous security supervisor experience, or related field/education.
  • Neat and professional appearance
  • Dependable means of transportation
  • Ability to communicate clearly and effectively in English (both written and verbal)
  • High School Diploma/GED Equivalent
  • Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
  • Must be at least 18 years of age.

Must be available to cover various posts during the assigned shiftIND456
Education Requirements
  • High School Diploma

Additional Information / Benefits
  • 401K/403b Plan
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Days
  • Vision Insurance
  • Medical Insurance
  • Life Insurance

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