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Command Center Operator Jobs in Massachusetts (NOW HIRING)

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Command Center Operator information

See Massachusetts salary details

$10

$22

$31

How much do command center operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for command center operator in Massachusetts is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.37 per hour, depending on experience, location, and employer.

What is a command center operator?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

What skills and qualifications are needed to thrive as a command center operator?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

How does a command center operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What are popular job titles related to Command Center Operator jobs in Massachusetts?

For Command Center Operator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Command Center Operator jobs in Massachusetts look for?

The top searched job categories for Command Center Operator jobs in Massachusetts are:

What cities in Massachusetts are hiring for Command Center Operator jobs?

Cities in Massachusetts with the most Command Center Operator job openings:

Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $46,371 per year, or $22.3 per hour.

Weekend SOC Operator | Full Time - 1st shift | $21

Securitas Services

Norton, MA • On-site

$18.25 - $22.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 998 frontline employees who took The Breakroom Quiz

64th of 117 rated security

Job description

SOC Operator 

We help make your world a safer place.

Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we've protected what matters most making us a trusted partner for clients and an employer of choice.

At Securitas, our mission is guided by our core values: Integrity, Vigilance, and Helpfulness. These values define who we are and drive how we serve our clients and communities.

Position Overview

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time.

SOC Operators serve as the command center for security operations-ensuring rapid response, accurate reporting, and continuous situational awareness.

If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Key Responsibilities

  • Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
  • Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
  • Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
  • Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
  • Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
  • System Operations: Perform remote alarm panel programming and system troubleshooting as needed
  • Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
  • Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

  • At least 18 years of age
  • High School Diploma or GED (or willingness to obtain within six months)
  • Legal authorization to work in the United States
  • Reliable communication and transportation
  • Ability to read, write, and speak English
  • Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

  • Call center, dispatch, or monitoring experience
  • Security operations center (SOC) experience
  • Familiarity with CCTV, alarm systems, or dispatch software

Core Competencies

  • Strong attention to detail and situational awareness
  • Ability to multitask in a fast-paced, high-pressure environment
  • Excellent communication skills (written and verbal)
  • Strong problem-solving and decision-making abilities
  • Professionalism and composure during emergencies
  • Team-oriented with adaptability to changing conditions

Working Conditions

  • Primarily seated in a centralized control room setting
  • Extended periods of computer and system monitoring
  • Fast-paced environment requiring quick decision-making
  • May include evenings, weekends, holidays, or overtime
  • Regular interaction with clients, employees, and emergency personnel

Why Join Securitas?

  • Apply quickly and efficiently online
  • Interview from the convenience of your home
  • Weekly pay
  • Competitive benefits package
  • Flexible schedules

Equal Opportunity Employer

Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

See a different world. Join Securitas today.

#Bostonsouth

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

What Securitas employees say

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